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March 2025 by Carter Beck
Great service
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November 2024 by Marimba Christmas
Not enough people in office to help. Caused a delay in closing real estate purchase.
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August 2024 by Teeza Teeza
Loved their service mindset!! We had Susan Leadley on that day. She was quick to get all the job done in under 15 mins. So impressive!!
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August 2024 by mike Rooker
I did not get the ladies name. She had short gray hair with glasses the rudest person I’ve ever met in my whole life. I asked for brochures she said by the time we get them, they’re outdated the young lady upfront I think, was embarrassed by the way, this lady responded to me, unacceptable
I drove all the way from Mount Juliet to come to this location because they’ve always been so nice and giving me information and brochures and maps. This lady dead set on me downloaded an app. I like the brochures and the pictures never coming here again if I was the supervisor, she would be walking out the back door
.very bad customer service. This is the only reason I keep my AAA membership because I like coming here to get brochures, maps and information for my trips
Never again will I come back?
You should be ashamed of the way the office is being run now
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June 2024 by Sandy Hobbs
They never called me back..
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May 2024 by Debra Hamilton
Went in for passport photos and found the staff very helpful and friendly.
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February 2024 by Karen Duet
AAA roadside assistance is outdated. I've been a member for 26 years. I have called for assistance maybe 5 times over the years and usually for others. I have always owned a business on my property and in CA I had called for clients broken down on my property. This was probably between 10-20 years ago. As long as they were on my property, were in my family, or I was in the car they would respond. Not here in TN! Maybe not anywhere anymore!One of my employees slid on ice in my driveway blocking it. They told me they would not respond because she was not an AAA member! She was blocking MY driveway so we could not get in or out! She desperately tried to move the car and only slid down the hillside just missing a tree and almost hit my fence.The woman on the phone was rude! I asked her to connect me with the tow company and I would pay. She refused! She then told me that because of the snow, even if it was me who was stuck they wouldn't make it out until the next day. My employee then called USAA and they were there within an hour!Forget AAA and just get roadside assistance from your insurance company. They will be more responsive! As for me, I'll see them in my rear view mirror!
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November 2023 by Summer T.
Ashley is a god sent! I had the worst experience with someone from the call center who is evidently from Florida that did nothing but cause me problems in regards to our home owner's policy. I called this morning and she was so helpful and understanding. I caught them as soon as they got in today and she was extremely happy to help, i asked to make sure she would be in charge of my policy from now on and it looks like we will be able to do that! Everything has been worked out and i have a way better agent now! I can't wait to work with her in the future. I have been with AAA since 2015 an left in 2022 since our new house needed to have a new roof installed and as soon as we did that we switched back to AAA but we were having a terrible experience. So happy i chose to call the local branch instead of customer service! Happy customer
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November 2023 by Laura King
Great assistance!! My car was dead. They helped me figure out what to do and did it!
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November 2023 by aldona gorska
I needed international driver license and Robert was most helpful and made this experience very fast and pleasant. Thank you so much Robert!!!
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October 2023 by Diana Sierra
Susan was very nice and helpful too.
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September 2023 by Brad Thompson
Needed to get an International Driving Permit for an upcoming trip to Europe. Went in and Robert helped me out and the process was fast and easy. If you need to get a IDP get your ID pictures made here. They cost a lot less and faster than Walgreens.
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July 2023 by Chris Clutter
Not helpful at all.
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July 2023 by joshua hale
3 hours for roadside assistance to show up, way faster to call a local tow company. AAA is overpriced, has customer service that doesn't care, and a horrible website too. It's time to take my car, home, and life insurance somewhere else.
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June 2023 by Brent Fenton
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