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March 2024 by Jeff Brown
Had a simple repair that turned out to be anything but simple. The vendor service was incredibly slow to respond and Apple Collision stayed on top of it. I would have had to spend months chasing this down, but they took all of the issues and handled them with the highest amount of professionalism. ADD TO THAT, they finished the work in a few hours, when I left the car for overnight. Absolutely top notch. I'm telling everyone about them.
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February 2024 by Melissa Landrum
They did an awesome job on my car! Every week they sent me an update status, so I never had to wonder or call myself. They were super nice and made the whole process easy for me. They cleaned my car inside and out when they finished. They accept cash, check, and credit card. There is a fee to use a credit card because they are charged one. They told me all this before I picked up my car, so it was no surprise. I would definitely use them again. Hopefully I won't need to. ?
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December 2023 by Matt Hamilton
Great experience with them when my wife’s car got rear ended. I had an excellent experience with them and they detail your car before you pick it up which was not expected but a very nice touch. I would use them again and would recommend to anyone who needs body work. The owner was knowledgeable and helpful when I had extra questions.
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November 2023 by Chloe Leonard
They were amazing throughout the entire process! So communicative, responsive, and pleasant to work with. My car came back better than I had it, not just from repairs, but they cleaned it inside and out. They also partner with Enterprise to coordination the rental car drop off and pick up, which was a bonus.Services: Painting
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April 2023 by Morethan Concerned
Looking at the age of the complaints, it looks like there could have been a change in ownership around a year or so ago. Seems it was a great place back then but now, it's toxic. The guy that wrote the quote (owner?) must have missed taking his meds because he acted like a real weird psycho. Also, the quote was 4+ times higher that anyone else. I had driven by the garage several times over the past week before stopping in. Hardly ever saw anyone working on a car ? Thank God I was shown their true colors up front which assuredly saved me a lot of headaches, time & money.Too many other good places in the area to try, rather than settling for a mess like this.
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March 2023 by marilyn gelnette
The staff Was kind and helpful thruout my claim and repair. The car looks new again, so grateful it was also perfectly cleaned and detailed. I can recommend Apple for your body work.Services: Painting
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October 2022 by will bondurant
The people there are amazing, from the manager to the front desk. Being that it was my first accident they answered all my questions and were very informative on all that was happening. Thank youServices: Body & Trim
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September 2022 by Marissa M.
Recommending this business to everyone! Above and beyond! Daniel and the team are friendly, fast and efficient! Thank you again!!
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September 2022 by Berta Myers
Over the past 20 years, we have had all our body work done here. Yesterday, one of our cars was damaged before they opened. We tried to call but no one answered. We had the car towed there. My husband arrived at opening time and was told to "get the hell out". They wouldn't take the car nor would they give him the key so that he could get anything out of the car. It was a total nightmare. We have always paid every bill to them, and have never before had an issue. To be treated like this was really unpleasant. I would never again use their services.
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December 2021 by Brian Warfel
Awesome friendly service. Helped me every way they could even gave me help that I wasn't expecting.
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November 2021 by Michael DeVault
I made an appointment to have a minor car repair conducted. When I arrived at the location, it was raining. The estimator would not do the estimate “because I’m not going out in the pouring rain.”Do not recommend.
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September 2021 by Alexis Withers
Daniel at Apple Collison is so enjoyable to work with. While car repairs + going through insurance isn’t always ideal, Daniels stellar communication + dedication to delivering great service made the process much easier.Services: Body & Trim
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September 2021 by Alexis W.
Daniel is fabulous and enjoyable to work with. While car repairs aren't ideal, he made the process much easier with his communication and dedication to deliver great service! Thank you Daniel.
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August 2021 by Marty Los
It's a nice clean facility. I had the impression that business may be too good. Getting on the schedule seemed too difficult. I went elsewhere
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May 2021 by Steve Saunders
This was one of the worst car repair experiences I have ever had. I wonder if I went to the same shop as the people did that gave all the good reviews. I rated them a 1 star because there is not a lower rating.We had windshield and some body damage from a deer encounter. We chose Apple because of the reviews on Google. From the start they inconvenienced us in any way possible. We had to have the vehicle towed and after the third call to them to ask when the tow truck would be at our house and the third "sorry about your luck" attitude from the lady on the phone, the tow truck showed up and took our vehicle to Apple.We were told it would be a 3 day repair, tops. After a week of no contact from them I called and was told it would be a day or two more. Short version - I had to keep calling them to get any updates or information. I called the insurance company to ask them to intervene. They called Apple and the next day the vehicle was ready for us to pick up.We picked it up and one of the first things we noticed was that they did not clean all of the broken glass off of our dashboard. They claimed to have had the vehicle detailed but that is questionable.A few weeks later and we discover that the windshield Apple installed was leaking. The floorboard was soaked and had odor. We took it back to Apple and they told us that it was not their fault this happened that it was the glass install company that did the shoddy work. He promised to call me that day and make arrangements to have the windshield repaired where the vehicle is parked during the day, no need to come back to the shop. Spooler alert - neither of these things happened.After three days of no call from Mike/Apple, I called the insurance company and asked them to intervene. I asked if I could just go to another shop. They said that Apple gets a chance to make it right. 30 minutes later they called and asked when I can bring the vehicle to the shop for repair. Not coming to where we are I asked and he said no.So we went through the hassle of renting a car and got the vehicle to Apple. We were told it would be a one day repair. at 4pm there had been no call to tell us the vehicle was ready so once again I, the customer, had to call Apple. The vehicle is ready the lady on the phone says.We picked the vehicle up. There are still glass shards on the dash. They did nothing to dry out the floorboard. Is the windshield fixed? We will see soon.If you have ever heard Aaron Stokes radio commercials about how car repair shops treat customers, Apple made it come true in our case.So, they didn't fix it right the first time, made excuses as to why, made a lot of promises they did not keep, did not communicate with us, and made doing business with them inconvenient in every way. Anybody remember Sears automotive shops? They went out of business for a reason......Service: Body & Trim
