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November 2023 by Holly Parness
I would have loved to recommend HTD but unfortunately I now tell my friends to stay away. From gaps in flooring, outlets that stopped working within months of installation, stonework that crumbled soon after installation, bumpy drywall, incorrectly installed plumbing, inappropriate behavior from a store employee … well, you get the idea. Yes, the owner is aware. No, nothing was resolved. Having now worked with other provides, HTD may be cheaper, but what I’m now getting in results is worth the extra money!! Additionally what I have learned through this experience with HTD is to be sure to get in writing and discuss with any service provider how they will handle any issues that do arise once they leave your property. Errors do not tend to get noticed right away and you’ll need to feel confident a provider will assist if something does happen. As well, be sure there is a project manager who is on your job consistently and communicates timelines and expectations well.******I lowered my star rating due to their response below:Yes, HTD ... you DID complete my stone work, both around the front door you installed and a window you replaced. Please do not lie. There is nothing wrong with the stone the owner Juan purchased (it's not of "lesser" quality) ... per the mason who fixed your work, it was just installed poorly.Also, there was no breech an any contract. That is absurd.The bottom line is I have shown possible customers many reasons why working with your company may be a questionable decision. This is likely why your rating is low to begin with. How about you just do better instead of blaming a customer.If anyone wants to contact me personally, feel free. I have a list of providers who are great!!Services: Tile work installation
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July 2023 by Stan Amonette
Ordered almost $1400 in tile from these guys for our kitchen remodel. When the tile came in, completely different shade for the tiles despite they are all supposed to be walnut travertine from same company. HTD refuses to exchange, refund or help in any way. "Normal tile variation" they say. You can be the judge, there's a picture attached. If it looks same to you, by all means do business with this company. If not, avoid.
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October 2022 by Rita
My review is long overdue--I chose Hendersonville Tile & Design for my kitchen redo last year and was extremely pleased with them from start to finish. Juan was a pleasure to work with and let me know that they really wanted my business. His communication was great and he met every commitment in terms of timing and doing what he said he would do. They had a great selection of materials and the quality of the work was great--especially matching the veining in the quartz. I contacted several other companies and none could compare in terms of customer service. I'm very pleased that I chose them and love the finished product!
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October 2022 by Just Aman
We shopped with Roy for a complete master bath remodel with multiple tile elements. The selection and customer service were far superior to all the other tile purveyors in the Nashville and surrounding area. We had been shopping fervently for two months in person and online without satisfaction - then Hendersonville Tile and Roy to the rescue. We were blown away by the selection compared to Louisville Tile for example. We could not be better pleased and Roy demonstrated exceptional consultant skills in assisting us with our selections! Thanks Roy!
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April 2022 by Holly B
We just had our new quartz countertops demo’d, fabricated and installed. Hendersonville Tile & Design did a great job communicating and scheduling throughout the entire process!! All of this was done within one week of choosing our quartz! Highly recommend using them!
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March 2022 by walter jones
These folks did a fantastic job on very short notice with a complete remodel of our master bath from tub to a large shower to accommodate a hip replacement surgery. We could not be more satisfied.
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January 2022 by Jessica Shrock
Did not order produce as discussed. Did not inform of no return policy, will not refund for product they still have in store, never picked up or delivered.
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January 2022 by Seth Dagnino
Hired them to renovate my entire kitchen down to the studs. Had certain elements that I was impressed with, but the quality and communication got worse as the days went on. Projects were havi g to get done multiple times because of communication issues. A big reason that I hired them was for their tile expertise and felt that my backsplash and tile work were not what I was expecting or paid for.They are all hard working folks, but I was just very let down by the quality and communication.
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March 2021 by Juan Rinconpainting
Great service and prices so happy to get to this tile store
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November 2020 by John Nelson
Juan Rincon and his crew did an excellent job on our bathroom remodel. We could not be more pleased with the tile, plumbing and cabinetry work.
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May 2020 by Missy Pitt
I am an interior designer and have worked with Hendersonville Tile and Design on several projects. Their staff is friendly and always willing to help. Juan recently did a large kitchen renovation with new backsplash and new tile flooring for a kitchen and laundry room. My clients couldn't be happier, both with the look and with his team's installation. Thanks Juan!
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December 2019 by Igor Kik
Impressive selection of ceramic tiles, more choices than other big stores in Nashville area. And great customer service, the store clerk was very helpful.
