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October 2023 by Lauryn wright
My now fiancé purchased a ring from Kay within only 3 days of wearing it one of the small diamonds around the centerpiece fell out. We ended up getting something different! Danna was super nice and easy to work with! She was very understanding and helpful to me. I was not disappointed after everything was straightened out! Even though this should have never happened it was taken care of.
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June 2022 by Maria Harvey
Came in to get my jewelry cleaned. When I walked in, no one said a word to me. After waiting for 15 minutes still nothing. I had to walk out because I don’t have time to stand around. Very disappointed!
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February 2022 by C Gard
I came into Kay's with the expectation of needing to know what I was looking for and being in and out in a traditional jewelry store fashion. I was greeted very promptly by an extremely professional and caring female salesman. I misplaced my receipt, so I can't recall her name. I told her early on that I didn't know what I was looking for, but a bit about my story that would help her point me in the right direction. She was exceptionally patient and removed a lot of stress from the event. We found a necklace that was, in my opinion, perfect for what I was looking for. My wife ended up agreeing when she was presented with the gift. Thank you for a great experience and a phenomenal representative.
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July 2021 by Doug Tummons
Just saw their latest commercial and no way will I EVER shop at this store! My business will for sure be going someplace else!!
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March 2021 by George Allin
Maged (Mark) did a great job helping us with the selection of a diamond ring for my wife!
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December 2020 by Rick Meadows
Just to let you know just to let people know if you pay cash for something at the jewelry store. They probably will not have your cash ready when you bring it back. They will have to mail you a check up to 10 days to receive it.
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August 2020 by Christine Cote
Got our wedding bands.
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July 2020 by Zach Higginbotham
Anybody that is looking for GREAT customer service and care I highly recommend Mariah at Kay's Jewelers in Hendersonville TN. She has been wonderful! I bought my ring at the Bowling Green location and the customer service there has not been great at all, highly disappointed but Mariah stepped in and helped out anyway she could! Im very grateful and happy working with her and you will be too!
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December 2019 by James P Gondek Sr.
This is the only place to buy jewelry. They have the most knowledgable and friendly staff bar none. What a pleasure to find a store that treats you like a person and not a number. Keep up the great work. Mariah, thank you for all you have done for us.
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December 2019 by James P Gondek Sr.
The best jewelry shop ever. Knowledgeable and friendly staff. Great selection and quality merchandise. This is my go to store.
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October 2019 by Jarod Mahan
The customer service was incredible and super helpful.
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September 2019 by Erika Seasoltz
The experience and customer service that I had from here was AMAZING. They are knowledgeable about Jewelry and they want to make sure you have the best experience possible. I HIGHLY recommend them to anyone who wants to have a great jewelry buying experience!
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August 2019 by Jonathan Smith
Nice store with an excellent staff! The store manager is the best and very knowledgeable. I learned more about Jewelry and types of diamonds. Love learning something new everyday!
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April 2019 by Nicole Colon
I would strongly advise for you to not use this store location nor Kay Jewelers as a whole. They lost my engagement ring through complete negligence. My fiancée went through the process of custom making my engagement ring through another business years ago and I made the mistake of trusting Kay to repair the lose diamond that they pointed out when I tried to get it cleaned. Not only did they not follow up on my shipment with the repair shop/ups, but they also did not take my concerns seriously when I advised to them that my ring should have been returned by now according to the initial timeline explained to me. It wasn’t until my continued efforts that finally someone took my complaint seriously and decided to look into the matter. It turns out that a shipment of $15,000 value just went missing, unbeknownst to them because they do not value any of our most prized possessions. It wasn’t until today, with my complaint, that they decided to start an investigation. Had I not come in, my ring along with other people’s jewelry would have continued as missing because no one within their establishment had any intentions of following up on the order beings that they didn’t even realize it was missing. My fiancée spent a month custom making that ring, and in even shorter time Kay Jewelry managed to make clear that they have no value for that time or my attachment to the ring. They informed me that if the ring is not found, they will only replace up to the value of what was turned in. My value of the ring means nothing to them. We, the customers, mean nothing to them. Save yourself the deviation and never use this company.
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March 2019 by Melissa
I'm a long time Kay's customer and was very happy when this location opened closer to my home. The manager and staff were friendly, quick and knowledgeable. I'll definitely be back!
