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October 2023 by Paul Neighbours
Took Way too long for our car to be fixed and now a month later the paint is fading on one side!!
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August 2023 by Sarah Falter
It’s coming up on 9 weeks since I first left my car for a front bumper/left tire bumper repair. Was told would likely only take a few weeks when I dropped the car off.I’ve been promised multiple times that the car would be ready “this week” - going on four weeks of that now. The communication has been very poor (I have to keep calling for updates) and I can only hope the repair will be done correctly and worth the extremely long wait.My insurance only covered 45 days of rental car so now I’m unable to function and I am unbelievably still waiting on the car to be ready - even after receiving an email that it was ready for pickup this week.I called to confirm details and lo and behold - they still haven’t finished the work! Three more steps to complete the job and another few days, allegedly.I have work meetings to drive to, no way to leave the house without an Uber, and now paying extra money to order in meals and pay for grocery delivery orders. Begged for car to be prioritized on Monday so I can make my appointments… who knows.Very dissatisfied with this business. May update my review after it’s all said and done.Service: Body & Trim
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June 2023 by Drew M.
Friendly, thorough, communicative and got it ready as soon as the parts were shipped - which took a while - through no fault of their own. I'd use them again.
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April 2023 by Sonia Speer
Thank you Adam and the team at Hendersonville Collision. They are the Best Ever!! They were so kind when I needed to get my car fixed. They worked with me on what really needed to be fixed, gave me a very fair price and did a fantastic job! When I went to pick up my car it ended up being cheaper than what they had quoted and that was a blessing. And to top it all off they did more than what they told me they would do. I will always take my vehicles to them from now on. Thank you again everyone and may God Bless you all and the business! ???
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December 2022 by Travonda Davenport
I was very pleased with collision repair done on my daughters car, it turned out very well. The customer service from the gentleman at the front counter was very welcoming and professional. I would definitely recommend this business to anyone.Service: Air conditioning
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June 2022 by Cary Simmons
I really appreciate this company. I was treated very well. The staff here is amazingly kind. I travel a lot with my job. I dropped my car off last minute expecting to get it repaired within a 60 day window. They surprised me and had it repaired within 3 weeks. Car looks great, you can't tell that it was ever damaged. THUMBS UP!!
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April 2022 by Kristy R.
I went to them a couple years ago when I bumped a curb. I had a similar situation this morning. The very nice employee fixed it in about two minutes and during that time another employee made sure I was being taken care of as well. The staff there is really great and I appreciate them a lot.
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January 2022 by Stephen Hampson
My BMW 328i was hit in the rear completely ruining my trunk, tail lights and bumper. The staff was excellent during the restoration appraisal process! Then the body and painting specialist’s restored my car as if new and never damaged. Body work perfect, paint match unable to see any difference from original paint. Was able to get the restraint system failure corrected! The whole Team from beginning to completion was absolutely Wonderful!!!Services: Painting
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November 2021 by Jenna Williams
I'm so glad I thought to call this place. Called on a Wednesday to get an estimate for the front bumper on my car. By the following Wednesday, it was repaired and ready to pick up! Looks phenomenal. Other car places told me they could not get to it until next month at the earliest. Rivergate Body immediately called Lexus to ensure the part was in stock and got to work quickly! Very transparent and reasonable about cost. Recommending them to all my friends and family.Service: Body & Trim
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November 2021 by Sally Lafave
I needed an estimate on the damage of my car after an accident. I asked how much an estimate would cost, and they said nothing, you just have to pay for an alignment. I thought, ok, cool...I'll have an alignment. When I went back to get the car, they said they couldn't do the alignment because of the damage, but still charged me the alignment fee. When I questioned it, a guy I had never seen came out with an ATTITUDE, and said you should be thanking us for not charging you a $90 pr. Hr. Mechanic fee. I understand that I needed to pay them for their time, but they should have been clear with me from the start, and the attitude was very unprofessional and irritated the tar out of me. I won't go back.
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June 2021 by Dan King
I can't brag enough about the quality and family feel of Hendersonville Collision. After the worst wreck of my life and a really rough week, these folks made me feel at home and made the process so much smoother than the big box collision centers were doing. Even something as simple as making time for my estimate ASAP as opposed to waiting 2-4 weeks like the others was a huge win. Really appreciate this placeService: Body & Trim
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June 2021 by Don Bise
Very nice and pleasant, very helpful in advising with insurance problems of other insurance companies policy.
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June 2021 by Calvin Rowe
Professional and timely service.
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May 2021 by Sydney Butler
They worked with me and my schedule to get my car repaired and did a great job. My front bumper and headlight look brand new. Communication was a little rough at times but in the end it was figured out. Do check before you leave though and make sure your tail lights are on, they turn them off during repairs and don't turn them back on.
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March 2021 by Dominica Parham
They are like family they understood and really helped and treated us as if they would like to be treated
