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November 2023 by Black Monocle D.
This place has no idea how to wire a hitch up and they are very rude when trying to get them to correct their mistakes. Would not recommend them to anyone.
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November 2023 by Jason M.
the first time i used them i waited in line for an hour. this time i had a really rude experience with one of the workers. The one in Madison i normally use is much nicer. Do not recommend.
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October 2023 by Ray M.
Bizarre experience. Went in one day to ask about getting a hitch installed on our new car. The young man we spoke with was really great and I told him so. He makes an appt for us to come back the following week at 2pm. We show up at a few minutes to 2 and, talking to someone else, are told that we are late -- that our appt was at 1:30pm. We show him the receipt that clearly states a 2pm appt. This guy tell us, "our last appt to install hitches is 1:30pm, we do not install them later than that time as it takes long and the guy who does this work leaves at 3 (or so)". So we say "ok, why then did you book us for 2pm?". Then he explained that the software automatically redoes the time to 1:30pm but, we asked, it does not notify the customer. So we ask him why is that our fault? He says something to the effect "I do not know but this is not my problem". And he tells us we have to rebook. My wife asked if we would get some sort of discount to which the guys says no and then I suggest maybe an apology would be in order (my wife was getting agitated) and he says "I have nothing to apologize for" and just sits there staring at us as if to suggest that we can take our business elsewhere. I decided to simply rebook and get it done in a few days. We rebook, get it done and when we are checking out I asked another guy if he can come out and walk us through what he did. He immediately gives us an attitude asking us "well, what questions do you have ?" I said, we just want to go over it. When he came out he did, thankfully, explain that we can remove the ball etc....so that was helpful...but, we had to ask for him to show us what he did....they did not offer. Long story short, it started out very good but ended not great. Puzzling. At one point on the 2nd appt, I mentioned to someone who seemed like a manager what had happened the prior day and all he said was "oh yea, I heard about that, I heard you showed up late". LOL - uh no. We were there on time but I am guessing the guy who handled us the first day was worried they would get a complaint and lied saying we were late.
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June 2023 by Annabeth C.
This is BS!!! I made a reservation for a 10' u-haul truck to this location because i'm getting my stuff from hendersonville and moving it to GA. I made that reservation WELL over a week ago. My boyfriend, his mom, and I were 2 hours into our drive from GA when i get a call from them saying that they don't have my truck... WTF!!!! All they could say was " We can give you 50 dollars,".?!
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April 2022 by Matt G.
Impressive film service U-Haul location. I like to get my propane tanks filled here. Each time I do, there is someone
