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August 2023 by Mallory Burkeen
Mrs. Tonya is WONDERFUL!! She is so charismatic and helpful! She kept my fiancé and I laughing the whole time - even though going to the bank is not our favorite pastime. She set up our new account seamlessly and answered all of our questions, happily! We love Tonya!!!
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July 2023 by Jackie Wilson
I have Checking, Savings, and CD's.I've had good service both in person, and on-line. Keep up the good work!!
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July 2023 by Mallory O'Neal
Mrs. Tonya is WONDERFUL!! She is so charismatic and helpful! She kept my fiancé and I laughing the whole time - even though going to the bank is not our favorite pastime. She set up our new account seamlessly and answered all of our questions, happily! We love Tonya!!!
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April 2023 by Kyle Morgan
An absolutely pitiful waste of my time and money.One of the tellers at this location miskeyed a transaction of mine, and ended up shorting me >$100.I called for days, but no one at the branch will answer the phone.Finally, they credited me for almost what the deposit should have been (still short $5, but not worth the time required to correct them).No, weeks later, they have pulled a similar amount from my account, and labeled it as a “Voided CCY order” (the transaction had nothing to do with a credit card).Having formerly worked for this bank, I literally attempted to teller that she had processed it incorrectly, but she was unable to reverse it due to how long she took to complete it.This bank is pitiful in its methods of processing transactions, maintaining clients and staffing, and responding to issues.You should save time, hassle, and money by storing your money literally anywhere else.
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November 2022 by Spencer Sasse
I've had a check on hold for almost two weeks. Every single time I call the bank I either get hung up on or sent to voice-mail. Do yourself a favor and do NOT bank here or at any Truist. I can't get a straight answer on why my check still hasn't cleared, if they even pick up. Complete waste of time, stress, and money.
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October 2022 by Angela Dills
I had a mobile deposit check get held for 10 days, and the fraud department reviewed the situation and told me that I just needed to go into a branch to have a "floor manager" or someone there of authority, release the hold in person. I walked up to the teller to explain the situation, who was looking in her computer to see the situation and figure out who to connect me with. While she was looking at things, the teller next to her, named Tonya Meredith, VERY condescendingly said to me, "ma'am, we aren't going to be able release the hold here". I started to re-explain to her (not sure WHY I was having to do that) that the fraud department I spoke to on the phone told me I needed to take these steps. Without even listening to the situation, once again she jumped in with, "ma'am, we are not going to be able to do anything here!" More transpired where I asked her not to speak to me that way... I was told by the teller I was ACTUALLY supposed to be speaking to, that they COULD help me, I just needed to wait for someone and have a seat. I sat down and Tonya Meredith continued to discuss my situation with her client?!?!? I asked her to stop talking about me, which she said wasn't happening.... I was right there listening to her. The Banker who I spoke with after that, was Andrea Curtis who was VERY courteous, professional and answered all of my questions. And yes, Tonya Meredith, I DID get the check hold released as I was told over the phone. I'm not sure how she has a job with the way she treats people, but hey... I went from having a good day to being told I was an idiot by Tonya Meredith, to actually speaking to someone who was very polite and willing to help. Because she listened. That's all Tonya Meredith, listen to your customers and mind your own business. I gave the branch two stars because of Andrea and the teller I was speaking with prior to that who actually listened and didn't try to tell me that I was stupid and the people answering their phones at Truist don't know what they're talking about.
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October 2022 by Matthew
Though this transition has been quite channelging to say the least. I've received excellent help and support from both Elizabeth and Andrea anytime I've needed it. I appreciate them and what they do for this branch. Without these two, I would have already changed banks.
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October 2022 by Angela D.
I had a mobile deposit check get held for 10 days, and the fraud department reviewed the situation and told me that I just needed to go into a branch to have a "floor manager" or someone there of authority, release the hold in person. I walked up to the teller to explain the situation, who was looking in her computer to see the situation and figure out who to connect me with. While she was looking at things, the teller next to her, named Tonya Meredith, VERY condescendingly said to me, "ma'am, we aren't going to be able release the hold here". I started to re-explain to her (not sure WHY I was having to do that) that the fraud department I spoke to on the phone told me I needed to take these steps. Without even listening to the situation, once again she jumped in with, "ma'am, we are not going to be able to do anything here!" More transpired where I asked her not to speak to me that way... I was told by the teller I was ACTUALLY supposed to be speaking to, that they COULD help me, I just needed to wait for someone and have a seat. I sat down and Tonya Meredith continued to discuss my situation with her client?!?!? I asked her to stop talking about me, which she said wasn't happening.... I was right there listening to her. The Banker who I spoke with after that, was Andrea Curtis who was VERY courteous, professional and answered all of my questions. And yes, Tonya Meredith, I DID get the check hold released as I was told over the phone. I'm not sure how she has a job with the way she treats people, but hey... I went from having a good day to being told I was an idiot by Tonya Meredith, to actually speaking to someone who was very polite and willing to help. Because she listened. That's all Tonya Meredith, listen to your customers and mind your own business. I gave the branch two stars because of Andrea and the teller I was speaking with prior to that who actually listened and didn't try to tell me that I was stupid and the people answering their phones at Truist don't know what they're talking about.
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August 2022 by Saundra RAE
If I could give a "0", I would.Been with Suntrust/ now "Truist" ..which isn't ~ for 25+ years. Never in my entire life have I seen such bad results as what I've experienced these last several days. All of what they've done to me as their client leaves me speechless. As a Senior and a Veteran, they've just lost my business. I am appalled. I've wept my last tear as of today.Though "Carolyn" and I worked to get to the bottom of issues, it was NOT resolved. I left the bank in tears over this latest bruhaha. None of this is funny nor laughable. As a disabled Veteran, I am 30 Miles away from this bank. When you cannot use your card ANYWHERE to get cash because the pin is not working...even working to change the pin and it still won't work, even though professional help intervention...it left me speechless and in tears. I do not have the time nor energy to deal with this. For this reason, this bank leaves me no alternative. I refuse to have a heart attack because Truist cannot provide the professional results I need to use my account.How utterly sad on all levels. I am 77. I don't need this headache.
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August 2022 by Matthew Maisano
Though this transition has been quite channelging to say the least. I've received excellent help and support from both Elizabeth and Andrea anytime I've needed it. I appreciate them and what they do for this branch. Without these two, I would have already changed banks.
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July 2022 by Gary Marlar
The last two visits inside this bank, I've dealt with a teller who has performed the wrong transaction without asking. First timeshe was wrong, this time I called her on it. She got defensive. Cashing a check shouldn't be a lousy experience..
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April 2022 by Andrea Hess
I received a check from a client of theirs. My bank called to verify their funds and they flat out refused to even talk with them. They said to my bank that they had to have the person on that wrote the check on my banks line to verify the account with them. Why can’t a bank verify a check to another bank. My bank will verify any check I write to the person I write it too! What about this isn’t right!!
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February 2022 by Jason Howard
If I could give zero stars, I would. What a cluster! Been a customer for over 25 years. Never had any issues with access -- especially bill pay. Their new mobile products do not work. Wait times for phone and text assistance were over an hour so I went in to the branch. To my dismay, they have to call the same line. The banker just put the phone on speaker and said we would have to wait an hour until someone picks up. No idea how they will stay in business.
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December 2021 by Terry Freeman
This is NOT Terry but his wife, Beverley. In years past, before Covid and buyouts, etc., was treated with utmost respect. The ladies at the counters knew me by name and were very helpful. Jim Taylor was and is first class and has the utmost respect. Helpful above and beyond. Thank you.
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September 2021 by Elizabeth Trivett
To many fees.