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November 2023 by kenneth schneider
Not a good start. First time ordering products from SWAG. Customer service portal is a joke. Replying to order email, no reply. Called number, no answer or option to leave vmail with callback number. I ordered replacement lines for my 6.7 Cummins. Received lines that looked great until I pulled dust covers. Line diameter almost half of stock line. What a great performance and OE replacement part. . . if I wanted my truck to have fuel flow issues. My inquiry was resonable to give them a chance. Here I am a couple days later with no support. This one staying up until, and if, they ever give us lowly customers the time. Buyer and prospective customer beware. Great experience until they got my money.Their reply to this is also inaccurate. No replies, open RMA with no action, and no refunds to my account. Next I'll add photos of all the calls they didnt make and my unanswered calls to them. I expect more small businesses to be about customers. I recieved a call just the other day from a small business just to give me updates on a transfer case build.
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November 2023 by James Moton
I am on the sketchy side of this company. I have recently purchased the lml intake crosover kit with the cold air intake for my lml duramax. I will say this the production of the parts are very cheap. The welds aren't even full, the angles of the product is not correct to oem specifications. I have had to make multiple modifications to the cold air side. However the shipping was fast. That does not mean to make cheap products. I am actually disappointed due to there not being a sticker in the box. I like to show the brand of modifications I have made to my truck.
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October 2023 by Andy Mccaslin
First off Alan is a complete tool and completely rude. They list this pipe as a OEM stock pipe which it definitely isn’t. As you can see from the pic the area where the boot is clamped is curved and the clamp can slip easily. If this is the kind of engineering and fabrication you guys do. You should just stop now. Thanks for the waisted time. I will post a pic of the pipe after I fix it.
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October 2023 by Jonathan Gonzalez
This place sent me three defective parts and was very rude every time and always with attitude thy have no knowledge of the parts thy r selling, highly recommended not to business with thm
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August 2023 by Daniel Davis
I’ve taking my truck to Adam and his guys for many years now, these guys stand by their work and the products the sell and install, can’t ask for anything more.
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July 2023 by David Schippers
Beware!!! Owner has terrible customer service with a chip on his shoulder. I'm sure he's going to have a real impressive reply to this review just as he did to most of the other negative reviews. Just remember the same common variable (him and his terrible attitude). I would not recommend or use Swag Performance.
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June 2023 by Timothy Manchester
Horrible customer service along with very cheap products. I bought a wiring harness for a 02 f250 7.3 and not even 2 months later the whole wiring harness just disintegrated. It was made with the wrong wiring and plugs. All around a very cheap product. I deal with automotive parts everyday of my life for 30 years and never have I had such cheap products.
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May 2023 by Nicholas
First time I’ve used this company and I have to say I’ll definitely be a returning customer. Had what I needed in stock and shipped promptly. Item arrived sooner than expected date. If your considering on buying from this company do so. I’ll definitely be buying from again in the future.
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March 2023 by Chase Skipper
Ever DIY'd something and it didn't go as well as you'd hoped? Happened to me, and I needed someone to fix my stupidity. Luckily, I found this company and met Adam. He took my Grand Cherokee and made it better than it was before I got a hold of it. Plus, he topped it off with great communication and information, all at a fair price. Gunner (my GC) feels bulletproof now, and itching to get camping season started. Thank you again, Adam!
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March 2023 by Scott Dunn
The folks at SWAG are the best. As they were working on my truck, they called and explained everything in detail. Also found alternative and less expensive means to get parts fast.Would HIGHLY recommend them and will use them again for my diesel truck repairs.
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February 2023 by sabo west
This company has some of the best customer services I have experienced in a very long time. I can't speak enough to the prompt attention to detail and understanding that was displayed towards Me.Highly recommended!
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June 2022 by Sydny Hardy
Had a truck go down on Memorial Day while loaded down with horses…..this company replied and saved us in a moment of crisis!!! They got the truck in the next morning and had it back to us the very next day!!! Hands down best company for diesel repair in Middle Tennessee!!! ⭐️⭐️⭐️⭐️⭐️
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May 2022 by Michael Fulp
Even though they didn't have the part I needed, They recommended another company and they had exactly what I was looking for. That's good business.Thanks
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February 2022 by Philip Reece
I have used this shop for multiple repairs on all of my vehicles. They are very thorough and have provided phenomenal work. I would recommend this shop to any friend or family with confidence. Thank you for your outstanding service.
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January 2022 by George Watson
Ordered the wrong exhaust as a Christmas gift. When tried to return was now told I have to pay the shipping back. Not to mention the box came opened. But was told by the rude gentleman over the phone “ there are no returns allowed back to that facility “ . But yet it came poorly re-taped and parts busting out of the sides. Now they tell me they’re going to go over and make sure everything’s inside. Hopefully they’re at least truthful. And don’t say something’s missing because I never opened the box myself but had to tape it up due to opened bottom. If they just sent the return label I still would’ve bought the right one from there but not any more. Very poor experience overall and hope they can fix that at some point.
