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October 2023 by Heather S.
The products, if they are available, are great. The customer service, not so much. I've had multiple issues with trying to order items online to pick up at the store. My orders are getting cancelled because they are out of stock and it wasn't updated to the website. My problem is that the associates are automatically cancelling the orders. They don't contact the customer to offer alternative shipping options ( or even trying to get it from another store) and they don't refund Torrid Cash or Rewards when they cancel orders. And getting help online was a struggle until I was finally able to get someone to at least refund my Rewards online. They weren't able to refund the Torrid cash because it had apparently expired. Up until this point, I've been a loyal customer. Not anymore and it's really disappointing.
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August 2023 by Kelly Smith
Very rude. We stopped for a brief time after dinner on a Saturday night. While I opened the door to walk in they greeted me with what can we help you with right before we close. So I promptly left. Didn't feel very welcome. My sister did go in and buy a blouse. I would be fired if I talked to my clients like that.
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June 2023 by Tricia Graves
Employees was super helpful and very friendly.
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March 2023 by Brian Burgess
Rude staff. Having shopped here with my wife for years and never having any issues before. This location has lost our business.
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March 2023 by Tina B.
Never said hello to me when I came in or tell me what sales going on like they used too. I asked to use the restroom and was told no its not for public use. To me, if I'm a paying customer I should be able to use the restroom. I will never shop here again and will take my business to bowling green from now on.
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November 2022 by Jasmine Clayton
Torrid tends to be on the pricey side but when you can walk into a store and feel welcome, and are able to find beautiful clothes to fit your body size with no issues..... It's worth it. I love this store. I was amazed that an employee remembered my name when I walked in after 7 months passed since my last store visit. I was thrilled and had never had this happen before. I will always shop here .
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November 2022 by Amanda Hunter
Love this store. Best place to buy, in style, clothes for larger women. Expensive, but so worth it!! ❤️
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October 2022 by Megan Vickers
It’s worth noting that they are currently closing at 6pm. And they will lock the door in your face at 6:15 after you drive 20 mins to shop there. Whomp whomp.
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July 2022 by ruthie
First time at the store and everyone was so kind! Our Cashier was Cypress, but she also helped us with finding what we needed. She was super helpful and we left happy. So good at guessing sizes too because she told me a size 2 for bathing suits and that size fit me perfectly haha.
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July 2022 by Octavia Bruton
Nice place but no small sizes
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May 2022 by Karleigh Minenna
The girls at this location are always super sweet, very helpful and the store is IMMACULATE. Frequent shopper
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January 2022 by BobbiJo Hinton
The staff is very helpful and friendly. Very clean.
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August 2021 by Cynthia Weldon
Torrid offers clothing and lingerie for plus sized women. To me, they are expensive but for many larger women worth the cost. Nice helpful staff.
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August 2021 by Nikki Shea
Absolutely the most amazing shopping experience I have EVER had!!! Kayla went above and beyond to help me find clothing that made me feel gorgeous in my new curvier body. 100% recommend!!!
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August 2021 by Kathy Smithson
First time in the store and I didn't leave with nothing. Really enjoyed shopping here.
