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August 2023 by Jason C.
Today I had some great service at the Verizon store in Hendersonville, TN. Yesterday my phone fell from the chair and half my screen was black. I spent a half-hour with Trisha this morning and we figured out a plan, pricing, etc. I needed to leave but said I would return this afternoon with my phone and would also bring my daughter and her phone to get fixed. When I returned, Trisha was gone but Ponci was there. He worked with us for over 2 hours. I was so impressed with the patience and great customer service of both Trisha and Ponci. When we left, everything was done to our satisfaction. Ponci was supposed to leave at 5:00 but he stayed till 6:00 to help us finish. I am so thankful for all they did for us. Thank you so much Trisha and Ponci! I will definitely be back to work with you again.
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July 2023 by Joey S.
Bought my wife an iPhone 14 Pro and needed help setting it up. We were lucky enough to get probably the best experience we've ever had from a store rep from any location (Apple, Verizon, Best Buy, etc.). Ponciano ("Ponci") was excellent, friendly, knowledgeable, and patient, not to mention genuine and just simply a really nice guy trying to make the best life for him and his young family. He took the time to explain everything, patiently troubleshooting issues that came up, and even made sure my wife's CarPlay was working correctly before we left. He is the main reason that we've stayed with Verizon for so long....good people giving great service with a smile. Hope to hear a Yelp response back from the store manager at Indian Lake and recognize this young man for making your store and Verizon shine!
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May 2023 by Jamison E.
Had a great experience choosing and activating a new phone. My situation was confusing as I was mingling work and personal and had a watch issue. None of that mattered as Ponzie was a pro and made it a smooth and pleasant experience. This place is busy but they're organized and will get to you as quickly as they can.
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January 2023 by C K.
Truly cannot say enough about how awful this store is as it relates to customer service. Unfortunately, calling into Verizon or using the chat function on their website isn't any more helpful.
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October 2022 by William S.
Verizon reps in multiple stores told me I would only need to pay taxes on a new iPhone 14 if I traded my current phone in. I purchased the iPhone 14 yesterday and today am told that I would only be credited HALF the value originally committed!! I have been with Verizon for over 20 years but apparently that has no value to Verizon. They make it SOOO hard to do business with them.
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September 2022 by Tiffany Luoma
Hendersonville, TN messed up porting in my number from Cricket. NOW I get text but not able to get calls. Phone shows 2 different numbers attached to phone because Verizon input one number wring. This has been going on for 30 days now. Went back to store 2 times. was told it would fix next time was told manager would call me on alternate number. nothing. Have called Verizon and their port department. Still not fix. this is my child's line and she can't even call me in an emergency. This is ridiculous. what do I do ?? VERIZON HAS CHOSEN NOT TO FIX THE PROBLEM OBVIOUSLY AND WILL NOT RETURN CALLS. OR RESPOND TO CALLS FOR MANAGEMWNT OR SUPERVISOR
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October 2021 by Ricky M.
Just went into this Verizon location to simply change my number over to my new phone. Walked in and they have one person working behind the counter and two employees talking and joking around behind the counter. After standing and waiting for anyone to talk to me one of the employees who was just joking around behind the counter comes up to me and I tell him what I'm wanting to do. Maybe 10min of work if he was slow as I have already transferred everything to my new phone and just need the number moved over. He tells me they are appointment only and he could try to squeeze me in in about 45min because they only have one person working that could do that. Every time I go into this location it gets worse. Any other location is a better choice or simply calling into Verizon is more helpful than trying to get the employees in this location to work. Not returning again! Horrible Costomer service!
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March 2021 by Nancy C.
So you're saying everyone else is not following the rules by letting us go into a restaurant to eat and stores to shop. You're taking it to the extreme.
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March 2021 by Zelda Z.
Very disappointing experience. My elderly father managed to lock himself out of his new smartphone and the phone was useless. I made an appointment and came in for assistance, and I was advised by Blake that there was nothing they could do. The only suggestion he had for me was to go to a cell phone repair store and "see if they have any software they can install to give us access to the phone". I even asked about doing a factory reset but he said there was nothing that could be done by Verizon and that I would need to go to the repair shop. I was dismayed that there was nothing they could do to assist me, so I left with a useless phone and went to the repair shop. The tech at the shop was super helpful and did a factory reset within a couple of minutes, at no charge. Within a short time I was on my way and the phone was fully functioning. Thanks for nothing, Verizon.
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December 2020 by Allan A.
Shane was one of the best representatives I ever spoke inside a carrier store. He helped us with a smile and an amazing attitude. The whole store personal was working hard during these hard times.
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December 2020 by Katie K.
They make you wait outside in the bitter cold, even though the store is empty. This is ludicrous.
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September 2020 by Tori P.
This staff was very rude. My dad made an appointment for me to fix my phone and they told me very rudely to leave because he was not with me to hold my hand to buy a new phone. They also gave my appointment away.. If can go anywhere else but Verizon.
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June 2020 by Carl S.
Awful experience man was so rude to my daughter. Talked down to her and cursed at her. Never coming back. I will drive to another state before I ever allow someone to speak to my child that way again
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April 2020 by Richard J.
Paid hundreds for a fully activated phone. Was told that it would activate when turned on. It did not activate. Brought it back. Was told I needed to call customer service. I told them there's no phone to do that on, only the one I just bought that's not activated. The employee I was working with tried to send me off without an activated phone even though hundreds were paid for an activated phone. I told him this is unacceptable, I don't know how to activate phones and out of all places to activate a phone, a freaking Verizon store would be the place. He tried to tell me that he's not responsible for activating it, but he will "try" and "it is what it is" Actually, it isn't what it is. Verizon is my carrier and I just bought a brand new phone through them, Verizon is absolutely supposed to help their customers activate their phones. I finally spoke to the manager, Alex, and told her that anything less than an activated phone when I leave is unacceptable. She agreed. Alex, if you're reading this, fire that guy. No customer service or sales skill and zero ambition. He wanted to send me away with a phone that I can't activate and shouldn't have to after I paid your company hundreds of dollars, not to mention the hundreds I pay you guys every month. According to this guy my customer loyalty isn't worth him guaranteeing me an activated phone, but instead he was gonna "try", but "we're really not supposed to" Man that had my blood boiling and I guarentee you will lose money with that kind of bs
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May 2019 by Ben W.
RUN AWAY FAST !.!.!.!.!.! If I could give this store negative stars I would!!! This store is a rip off and blatantly steals your money. Go to any other store, or better yet, AT&T where they have sales people with integrity and know the value of customer service. I will be working in a Verizon only cell service area for the next couple of months and needed to change from my current provider. Changed to a Verizon prepaid plan in a small town in Kentucky with no issues and no activation fee. My wife and I went to this store in Hendersonville to add my wife and daughter to my prepaid plan and they charged me a $35 activation fee for each phone - $70!!!! Verizon wireless does not charge activation fees for prepaid accounts. As they handed us our receipt, all folded up so we weren't able to immediately read the details, they explained that the $70 was for my prepaid unlimited plan in advance that was currently mid month in payment. My wife unfolded the receipt and noticed the receipt had $35 activation charges on it for each phone and no credits towards my active plan. We were never told this prior to payment and when we asked why are we being charged the fees, the Manager said all phones have activation fees. He bold face lied!!!!! He then indicated online only shows activation fees as the last step. Second lie!!!! He said he cannot help with a credit or refund. Third lie!!!! I hate being lied to and deceived. The manager and rep who was helping us knew they were over charging us and did NOT care. That $70 obviously goes in their pockets. We left the store but decided to look up policies on Verizon's web site. It clearly says, "NO activation fees for prepaid accounts". We go back to the store and ask for the refund or credit for the over charge. The manager said "I cannot do anything about giving you any money back" He wasn't apologetic, helpful, or even tried to rectify the situation. Even after pointing out this policy on the Verizon website he argued it was only for online activations. Here I sit on hold with customer service trying to get this straight and get my $70 plus tax back. It took 1 1/2 hrs on the phone with an associate and I demanded to speak to a manager. The customer service manager Thomas obviously knows the value of customer service and credited our account $80. He also confirmed that we indeed had interpreted Verizon's website correctly and there are never activation fees for prepaid accounts. Thank you sir. Perhaps the manager at the Hendersonville store needs to have further training in Verizon's policies, customer service, and how to deal with conflict. This has been one giant Cluster $&@#!!!!!!! I will never ever return to this Verizon store. I will go back to AT&T first before having to deal with this store. Verizon Corporate please take a look at how this store operates. Someone needs to replace this manager.