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August 2023 by Tommy Webb
Good service sales associate didn't take time to explain bill processing by
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May 2023 by Lisa Cole
I can not say enough GREAT THINGS about Erika!!!! She went ABOVE and BEYOND!!!! What a wonderful person!
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December 2022 by THI Jordon MacMullen
Absolutely deplorable customer service. The two front desk girls lied straight to my face and were rude right from the get-go. The store manager likes to talk in circles on how he can screw you over. I have had several years dealing with cricket and this location and it caused me to move to mint mobile. My reception is twice as good and I pay a third of the price than I was paying before. It is because of customer service like this that I will never go back to cricket again.
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February 2022 by Sandy Hulan
They are very good
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January 2022 by Tanya Covington Radic
Great switch. Jessica ( Jess) at the Hermitage location was so patient and friendly helping me switch two phones from the expensive carriers (you know V ) There are lots of steps into switching. First I was referred by a long time Cricket customer so I had confidence that I was doing the right thing ( the best service for the best value). I am a Senior Citizen so just knowing the jargon and where to find the numbers is mind blowing. Jessica and her staff walked me through the process. The V has no customer support that you can call, apps? I hate those. Now I know that Jessica will help me whenever I need help . I have a business card with her name and phone. Better than the machines and online BS. I highly recommend ( especially for seniors) to drop by and ask for Jessica.
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April 2021 by David Seaborn
Ok service
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February 2021 by Teresa Karotko
Terrible customer service at both Hermitage Tn. stores, not knowledgeable and when I challenged her she hung up. Long time customer. Not anymore. If you dial 611 you will get a non English recordingover and over.
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December 2020 by Daniel Rohricht
Sam was awesome. He handled my problem and I was on my way.
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December 2020 by Kate Scott
Waited in line for 30 min and couldn't help me
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November 2020 by Ladarron279
Was not about to handle what I needed
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October 2020 by Marsha Skillern
she was great
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February 2020 by Gerald Moorman
I went there with my bestie to shop for a wireless service plan and a phone. There was only one person on the sales floor and there was around 20 people in the store. When it was finally our turn the computer used for the application was down so needless to say it was a waste of time.
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January 2020 by James Smith
on 12-18-19 I had dropped my phone was passing through nashville and stopped at this location 4467 lebanon pike and
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January 2020 by John Dough
on 12-18-19 I had dropped my phone was passing through nashville and stopped at this location 4467 lebanon pike and Iriny A. was my sales person and she made the transaction as smooth as possible I was in and I was out she should definitely be recognized sold me a case told me about my upgrade and sold me insurance and she sold me an amazing bluetooth that I was hesitant on buying..... she laughed and said dont worry yall like it and she was right.... thank u so much... happy new year
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December 2019 by Josephine Duer
Erika was the most amazing, helpful customer I have ever worked with! I will definitely be back and am so grateful for all the help!
