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September 2024 by Harley Boone
Good luck.
There is always something that needs fixing. Upstairs neighbors are so loud that we haven’t been able to sleep through the night since we moved in. We have emailed the office about this and over a year ago they said they would look into it, and we haven’t heard back since, despite my emails. The floor boards/roof are old (maybe water damaged, since that is a common occurrence as well) and make very loud high pitched popping/creaking sounds with each step the upstairs neighbor makes, that wake us up from deep sleep. The complex doesn’t care.
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September 2024 by Samantha Leseney
I lived in this apartment from March of 2023 through June 2024 and had a positive experience overall.
Units: I got a renovated units and they were very nice for the price! I had no problems with appliances and there was adequate storage throughout the apartment. Other than some rude neighbors who moved in upstairs towards the end of my lease, I really didn’t hear my neighbors at all.
Office staff: concerns are addressed quickly and professionally! I never had issues communicating with office staff or getting my needs met. The property manager especially was very thorough and solution focused which is a rarity in the renting business.
Property: the grounds are well maintained for the most part and there’s lots of grass and trees. Their dog park could use some TLC from dogs digging in the grounds but I never felt my dogs were unsafe. I also felt comfortable and confident walking my dogs late at night and there’s ample light throughout the property.
Maintenance: They are LIGHTNING quick and SO nice! They are all so fast and professional. If they can’t solve your problem on the first visit, they are honest and empathetic and get it fixed within the next day or so. I had a few after hours maintenance needs or emergency calls and they were there within a couple of hours.
Dumpster: yes the dumpster/compactor breaks every other week or more, but this is not the property’s fault as residents overstuff the compactor causing it to jam or put items in there that don’t belong. Maintenance always has it fixed in the next business day or they call someone in to fix it.
I really have no negative things to say about the property or the staff who work here which is pretty incredible! I really enjoyed my time at this property and would live here again. I only moved out because I relocated out of state. I want to thank all the staff at highlands at the lake for being such a positive living experience for me! :)
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June 2024 by maynard martin
Keirsten has been incredibly and unbelievably helpful throughout my process in calling Highlands at the Lake our new home! Thank you beyond the stars Keirten!
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May 2024 by Darren Thompson
Great location! Nice amenities. Keirsten leased me here and has been exceptional. I recommend!
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May 2024 by Jonathan Bock
Paying 2-3 times what my ridiculously old apartment is worth. I know for a fact I've been lied to about "completed" maintenance twice now. Just a squeaking kitchen drawer. Can of WD40 would probably fix it in about 10 seconds. At worst, maybe 10 minutes with some tools? Guess I'll just do everything myself now since they lie about "completing" whatever it is I request to be fixed. They blame the residents for their cheap, single location dumpster that gets broken twice a month. It's located at the very center of the complex. We have no choice but to pile up garbage on the sidewalk for all to see and smell. Parking lots aren't lit very well if you're scared of the dark/crime. I've walked into the office (overcharged on my utilities) to be greeted with "oh, you're that guy..." God forbid you complain about anything egregious. They'll gossip about it. Bottom of sink cabinet is literally caved in from water damage. Bottom of countertops are disintegrating. The first week I moved into the apartment water leaked from the upstairs neighbors' shower into my closet somehow. Happened like two more times.
Paint job is so bad it's actually kind of funny to look at, so I'll let that be the single star as opposed to 0 of 5 stars. I could go on, but this should be reason enough for anyone to just look elsewhere. For things to have come to this point makes me sick to my stomach. I truly hate making "trouble" for people, but this place really is bad.
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December 2023 by Averii Goddard
There were dead roaches in my apartment during my walk through on move-in day, before I had moved a single item of mine into the apartment. I have lived in apartments for a very long time and never even seen so much as one roach in any of my past apartments as I am OCD level clean.3, almost 4 months later & I am still dealing with roaches with no help from management.I hate leaving a bad review but this has been an absolute nightmare.
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November 2023 by Karen Watson
This is what is acceptable on this property. Welcome home for the holidays.
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October 2023 by Debra Swatik
Great staff, very accomadating
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October 2023 by Mark Bone
Phenomenal living experience and staff .
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October 2023 by James Wade
Oddly enough I had a long review on here previously that is no longer showing up. I can safely say I would not live in this complex if I was not stuck due to the hot housing market in Nashville. Luckily that is opening up and there will be other options again.The company absolutely kills you on your water bill. They charge twice as much as a complex around the corner charged due to a third party billing company. The walls and ceilings are paper thing. Cars race through the parking lot with loud exhaust and crazy subwoofers. Somebody was robbed at gunpoint at the dumpster and I have yet to see a single security vehicle pass by since then. Cars are constantly broken into. The property is disgusting. The breezeways in front of the apartments are not maintained. There are bugs, bees, etc. in the mail room that you inhale when getting your mail.Speaking of the dumpster, it overflows almost weekly and then the residents receive a passive aggressive group email blaming them for the dumpster situation.Overall, I regret ever moving in and getting stuck here.
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October 2023 by Robyn Meeks
The community is overall pleasant. The staff is friendly and approachable. It is a safe place for my kids to play and enjoy. The amenities such as the swimming pool and fitness facility are nice.
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July 2023 by Faith Westphal
Keirsten was an absolute doll, she was so helpful from the moment she answered the phone! During our tour she really made me feel like I was at home! The property itself is beautiful and the office staff was very welcoming!
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June 2023 by Shayne Edwards
I'm one of the folks who reads the emails and does the surveys. Everyone has their own "nitch" as far as living environments, but for me personally, if you've primarily been raised in nature and you need that peace (trees, the lake, racoons and even the buzzards will stop by to say hi [and don't tell management that I fed a buzzard my leftover steak once; that bird was so happy]) ... this place was it for me.I work in downtown Nashville, but coming "home" only 15 minutes away from downtown, every night it's just me and the stars and the silence. I was offered a cheaper deal for a bigger place in a similar area, but it's the "nature" as to why I chose this place (with no regrets).
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June 2023 by Trip Wheeler
I've enjoyed our stay here over the last 6 years. The team is extremely friendly and helpful, as well as understanding and professional. The dog park is a cool and unique feature. The tennis court, grilling area, pool, gym, and hot tub are also great. What I love the most is the proximity to the lake. We're just a walk away from Nashville shores, the marina and BBQ restaurant, fishing, boating, jet skiing, and hiking. And every memorial day and 4th of July you can take in the fireworks display right from your balcony, or walk down to the beach without fighting for parking. It really makes for an additional next-level experience! The only issue I've had is the price increase and the constantly nonfunctional trash compactor. The prices, sadly, are simply par for the Nashville-metro population growing faster than the job market and available standard of living compensation. And I talked to the maintenance people about the compactor several times. It's primarily an issue with residents either leaving the door open so rain blows the fuses, or trying to force items into it that are too big and end up jamming it. Also, some less-than-brilliant people will just toss junk in front of the compactor, leading people to falsely believe it's broken resulting in a chain reaction of people just tossing their trash similarly. So while unfortunate and unpleasant, it's not really the complex's fault. It would, however, be a big improvement if they eventually add a couple smaller dumpster areas to each parking lot, because for most residents, it's simply not practical to walk your trash that far. Most of us take it by putting it on top of your vehicle when you're leaving the complex. But if you've lived in an apartment before, you know that there are always things that can be improved. Overall, it's a good place to live with polite neighbors, no pest issues, plenty of parking, and surprisingly beautiful and private views if you get a unit that has a rear facing the lake.
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May 2023 by J S
I’ve lived here for a few years, but have finally been priced out. My stay here hasn’t been bad, but wasn’t my favorite place to live. These apartments are almost 40 years old, and it shows (even in the “updated” ones). The new building may be able to be considered a “luxury” type of apartment, but all the others are not. If you decide to live here, try for a top story apartment. If you don’t you’ll hear every step above you and it is very, very loud and distracting. At times it sounds like the ceiling is going to fall in. Expect your rent to increase about 8%-10% a year, if not more. The way the utilities are set up is frustrating and expensive. They are split between everyone in your building, not just yourself (this excludes electricity). The inside a/c-heat units are also almost 40 years old, and your electric bill will reflect it (hope your a/c unit never goes out, it took almost a month to have mine repaired in the middle of summer). If you ever have any issue with anything, expect there to be a delay in maintenance coming to assist. When I first moved in there was an issue with maintenance coming in whenever they wanted, but has since stopped. Office staff were never really helpful. Paris was always nice and helpful, but Angela was not. The complex manager was never available, and never returned calls or emails. The “amenities” are not worth the price (pool and workout room are all subpar). There is always an issue with the trash compactor, and the garbage just piles up for a week or 2 at a time (It’s unbearable in the summer). Expect there to be animal excrement everywhere (they don’t enforce the animal policies). Expect there to be garbage in the breezeways (there was always at least 1 bag in mine about 90% of the time). The breezeways are loud when people are coming and going, and if people are outside talking you can hear everything. Check to be sure the tracks of your windows are not broken and are fully functional.Not everything was bad though. The complex was usually quiet, and people mind their own business. They do an immaculate job with the lawn care/landscaping. I never once saw bugs in the apartment (it is right beside a lake, so spiders are usually present outside in the warmer seasons). Always had really good water pressure.For the prices they are now charging, it would be in your best interest to find a newer apartment complex. This one isn’t worth the prices.
