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November 2023 by Will K.
I visited the AT&T store on TN SR 153 in Hixson on 11/27 to conduct a iPhone trade-in and other business. I waited maybe 10-15 minutes minimum to be seen by an employee at the store despite making an appointment prior online (store was very busy that afternoon). Besides that, the employee who worked with me named Jackson was very professional, answered all of my questions and the questions of my dad that we had about various things regarding our service with AT&T. Jackson as well as the store manager Tommy were both very helpful in insuring that my iCloud data transferred over to my new phone smoothly and without any problems. Overall, I think this is like any other AT&T company store. I will definitely come back to this location if needed at all! Thanks so much
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September 2022 by Holly K.
What a nice surprise...just stopped in to check out the new 14 and ask a few questions. Sydney greeted us and took great care of us "older" folks. Gave great advice on ways to purchase, with or without trade in. Very accommodating and knowledgeable. We will be back to see her.
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June 2022 by John V.
After dealing with the disastrous resellers, we found a great spot here with wonderful help. Thanks for terrific service!
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November 2021 by Valerie T.
Walked in just to get a screen protector. The customer service representative looked me up and down and rolled his eyes. His demeanor was very much "I don't care". I could barely hear anything he said. Even worse, he was trying to talk to me from the other side of the store. When asking him to repeat what he was saying, because I obviously couldn't make it out, he got more frustrated each time. I just walked out. I'll order it online or go to another AT&T store.
