-
January 2024 by Bradley McCommon
Staff is always super friendly and helpful. Always have what I need
-
January 2024 by Tim Hixson
Erik and his staff have always helped me find parts or whatever it was I needed at the moment for my bicycle. Especially Erik the time I had a problem with my BB coming loose. He took time away from what he was doing to help explain to me what I needed to do to fix it. Thank you Erik and staff for your outstanding service to your customers!Respectfully, Tim.
-
January 2024 by Kenneth Kelley
Have been doing business with Owen Cyclery for 40+ years. Bicycle service and customer service is unprecedented. If shopping for a bicycle Owen Cyclery stands behind and guarantees everything they sale and service. Owen Cyclery is also involved in the community supporting events and races either volunteering or financial support. Before you purchase your next bicycle give Owen Cyclery a chance to take care of your cycling needs and or service your existing bike.
-
January 2024 by Penitent Tangent
They took my bike in and fixed the problem on the spot with no appointment or call given in advance and were super polite, knowledgeable and friendly. Fantastic bike shop!
-
November 2023 by V Clark
We purchased a very expensive bike from these people almost 2 years ago. Our son has outgrown it so we stopped in the see about getting another one. We were not greeted or welcomed when we walked in. The sales people out in the floor were helping customers so we walked around and looked for 15 mins, during which time no one spoke to us or bothered to say, “We’ll be with you shortly” or anything like that. We finally decided to leave and go to the Trek bike shop on the Northshore. By the time we left, there was a salesman standing at the register doing nothing and helping no one. He never bothered to see if he could help and didn’t even speak as we were leaving. We are a family of four and like to be outside. We have purchased a lot ofbikes and I suspect many more purchases are ahead of us. I’ll never go here again. Plenty of other better shops to visit around Chattanooga.
-
October 2023 by Cam
Best bicycle shop in the area and it's not close. When I was calling shops to fix my Lectric XP almost all of them said "If we didn't sell it, we won't work on it". What a lame answer. When I called Owen Cyclery their only question was "How soon do you need it back?" - they went above and beyond. I would highly recommend for anyone who has or needs a bike.
-
September 2023 by Hiker Scottie
Took my road bike in for some maintenance. I knew what it needed but just not very well versed on bleeding hydro brakes. Being new to the area, I gave my local shop a try.The turn around was much quicker than I thought it would be from previous experiences elsewhere. I found the staff to be very friendly and helpful and the prices extremely reasonable. So reasonable in fact that I was about to question if I was being charged correctly.Thank you for being a fantastic LBS!
-
August 2023 by Vicki Petzko
This place is great. I have taken my *not at all fancy bike* there for repairs and maintenance and they have done great work.They are quick and charge reasonable prices. They have a wide variety of bikes and I absolutely will trust them and purchase from the when I’m ready for a new bike: either e-bike or traditional. I highly recommend them.
-
May 2023 by William Heaton
Excellent experience. The expertise of the staff was instrumental in selecting the perfect bicycle for our first time rider. I highly recommend Owen Cyclery to anyone wanting a to purchase, service or repair their equipment.
-
May 2023 by Rob G
Great service at this shop! I worked for hours trying to replace a blown tire/tube on an ebike, couldn't get it right so I stopped by this shop and they fixed it in a couple minutes
-
April 2023 by mozemoose
Happiness is a Radrunner serviced by Owen Cyclery. They replaced a rear flat and did several repairs to the brakes that have it running better than new. They also do pickup and dropoff.
-
February 2023 by anthony parson
Great company! Great technicians! Needed some work done. It was a phone call , a drive and less than hour wait, maybe 30 minutes. Fast, quality work! You guys rock , thank you so much for getting my bike going and getting me to my next job ahead of schedule.
-
February 2023 by Kasey Decker
Bought my most recent bike from Owen Cyclery...again...and the experience was, as usual, top notch. Erik and Tom cultivate about the best, most respectful staff you could imagine. The bike was backordered due to Cannondale supply, but I was made aware of this up front AND they kept me up to date routinely on the ETA and all changes in the shipping status. It arrived. And it was perfect.I walked into this shop over a decade ago with little knowledge of bicycles but I had a chip on my shoulder and thought because I had the Internet, I'd be able to figure out anything and I (incorrectly) brushed off help and attempted to rebuild my own bike on my own, and despite the problems I presented as a textbook "problem customer" they treated me with patience I probably didn't deserve each time, until the day came where I finally asked for help and they were the best and gave me far more time than I deserved, spending lots of time advising me until I figured it out. A humbling experience for me and I learned from it.As I've gotten more into bicycling, Erik has built multiple sets of wheels for me, and each has been bulletproof.Also had a few times where I've broken a spoke or had a brake issue and if it's a quick fix, they'll turn it around quickly for you. Don't get me wrong, they get busy sometimes, but you will NEVER walk out of Owen without feeling like they tried their best to help you out to the best of their ability.Keep up the great work, Owen Cyclery staff!
-
December 2022 by Holden W
Hands down best cycle shop in the Chattanooga Area. Knowledgeable and prompt. Dropped my bike off to get serviced, rides excellent now!
-
November 2022 by Paul S.
No nonsense, honest prices, helpful service. Can't beat the prices and friendly help.
