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July 2023 by Susan Arnold
Really liked this store. The sales associate was very helpful and worked hard to get get any promotions available. I highly recommend this store: they were very knowable and the beds were amazing
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May 2023 by Bobby Wells
Lexi was knowledgeable and insightful. Got everything we needed. Thank you.
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February 2023 by Laura Carrigan Hirchert
Over priced air mattress! After three months, my side of the bed still works ….terribly uncomfortable, my husband’s side of the bed hasn’t worked for three months and there is no customer support. We have tried everything googling online trying to get a hold of someone but they say go to our website which does nothing. Just know once you have purchased you are on your own. Good luck. !
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January 2023 by Tanner Gables
Lexi was wonderful, knowledgeable, and patient throughout our entire purchase! Highly recommended!
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September 2022 by Kayla Jones
Had such a great experience with Sleep Number in Hixson. We originally went to the Hamilton Place location on Saturday and we met the amazing associate, Alex! He provided us with great insight on the brand itself and really helped us fall in love. We decided to give it 24 hours before we made our decision. Alex informed us that he is based at the Hixson location so we made sure to drive over just to see him, that’s how great of an impression he made on my fiancée and I. We can’t wait to get our new sleep number and we will definitely be recommending sleep number and especially Alex!
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January 2022 by Stephanie C.
Stay away from this company. Sales person Alex did not explain/disclose the mechanisms of the Smart Bed. Also magnets in the bed could interfere with medical devices like a pacemaker. Never went through checklist that is included in booklet and this was never mentioned. Very dissatisfied but when called the store was told sorry but I can't do anything, call our 800 number. Good luck with that. Again, buyer beware of this brand unless you want alot of frustration
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December 2021 by Jenna
If the bed is half as good as Alex, who took care of us, it’ll be the best bed we’ve ever had. We came about an hour from closing. Alex listened while we explained our different issues, then spent two hours with us going from mattress to mattress and pillow to pillow. He never rushed us, chatted while the bed adjusted, and left us alone when we needed to ponder. The experience was phenomenal.
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December 2021 by Terry Emery
The people here are great! They walked us through all our options in a bed. They are not pushy, nor do they try to sway you into a more expensive bed, in fact we went with a bed one step down from what we were thinking of.If you want a sleep number bed, this is the place to go. No pressure and all the help you need.
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June 2021 by Rod Finlayson
Our experience at the Hixson store was awesome. Our salesperson,Marsha Payne, was so helpful and made sure we found the perfect mattress for us. Be sure to ask for her when you go!
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June 2021 by Desma Bowers
Awesome experience
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June 2021 by Erik L.
They care. That is the best I can say. They care about their customers. They understand their product. Sleep Number was one of my top choices when I started shopping for a new bed. This store was my first stop. The people inside were professional, but relaxed. They took the time to show us the systems and explained how the systems operated. The demonstrations took over a half hour; Sleep Number knows they have a good product and don't mind showing you features that fit your needs. After several questions, we left, visited two other places that sold beds, then returned and purchased a Sleep Number system. We had to wait over a month for delivery. Set up and delivery went very well. The men came in, set up the bed, made sure we understood how it was set up and how to adjust the bed's settings to find our sleep numbers, then took our old bed and left. Polite and professional. We did have a few problems develop, not with the workings of the bed, but with the bedding matching the system we received. The people in the Hixson store were able to fully research the problems and helped us resolve them, even making initial contact with customer service for us. The problems were solved to our satisfaction in a timely fashion. I enjoy my Sleep Number bed and do recommend the system, and the Hixson store.
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April 2021 by Gail McCurry
We intended only to see how the beds had changed since we purchased our last one but Alex did such a good job and helped us find our sleep number and then helped us decide which bed we preferred (after much discussion and trying it on) that we decided to go ahead and buy the bed that day. Then she helped us decide on the bedding to work with the bed. Soon our bed will be delivered and we look forward to it.
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March 2021 by Mavis Threat
Alex was GREAT! We kept her over, but she was very patient and helpful. We bought 2 beds from her and are recommending friends already.
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September 2020 by Mona Wilson
Alex was a great help in picking out a mattress. He was very professional and a great help to me and my husband. Would recommend.
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June 2020 by Zach Croft
Very nice, very clean, and very professional
