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October 2023 by Desiree Burdyshaw
We are thrilled with our shower re-installation. Background: we had our bathroom remodeled a year ago and noticed some hairline cracks near the bottom of the shower walls about 6 months after we started using it. We called the original contractor, who claimed it was due to settling, which according to our contract would mean he is not responsible for any repair. Further investigation suggested the cracks were due to lack of waterproofing, which he vehemently denied. Long story short, after a complaint to the licensing board and an attorney's involvement, he agreed to pay us to have Wilkerson tile re-do the repairs that his team had done incorrectly (wrong color grout, more of a long story).Richy Wilkerson knows his stuff- when his team started the repairs anew, they found that the only waterproofing in the shower was installed incorrectly. We already had water damage to the framing, not even a year after the initial installation was complete!Due to these findings, we ended up re-installing the entire shower. They use the Schluter Kerdi system, which apparently takes a lot of the guess-work out of the waterproofing process, but because the guys have been doing this for decades, they were able to adjust the installation to accommodate some idiosyncrasies of our 100-year-old house. You don't get that kind of experience from just anyone.Richy Wilkerson and his team are extremely knowledgeable. He and I had a nice chat about the Tile Council of North America (I went down a rabbit hole) and he takes pride in being an expert in his craft. I highly recommend them to anyone needing tile work done. It's worth the wait and any (potential) minimally higher initial cost to have the job done right the first time.
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October 2023 by alan dewberry
Beware! Richie Wilkerson is a crook. He bought tile from my company and his check bounced. I have been trying to collect the money for 3 months now. It has reached the point that I am having to press charges. Please don't let this company take advantage of you.
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August 2023 by Thomas Parrott
We live down the street from an employee and thought it would be a good idea to reach out for a tile job in our kitchen. Initially, we were pleased. Shortly after completion, we noticed loose tile and chipped grout lines. We reached out to see if they could come take a look. A year later, and multiple unreturned calls, unreturned texts, excuses for no-showing, unfulfilled promises, and blatant lies to my wife and I, I have decided to leave a negative review on every platform possible. My wife was lied to on more than one occasion. TERRIBLE service and lack of accountability. I would understand if we missed payments or were even late on said payments, but that is not the case. In my opinion, give your money to businesses who care about PAYING customers.
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June 2023 by Laura Gebhart
I don't think I have ever taken the time to write a review, but as I look into contractors again for a new project, it has brought up a lot of painful memories regarding Wilkerson Tile; I have to warn others. I honestly feel terrible for the people working for Richie because he is basically a con man and you can tell his guys try to make up for his abhorrent behaviors. The list of atrocities I experienced during a bathroom remodel cannot possibly be covered in one of these reviews. Just know that he stole money, broke contract agreements, was beyond unprofessional on many accounts, you'll never get ahold of him until he wants something from you, it'll take forever to get anything done (i.e. my bathroom remodel got to celebrate a birthday before completion), and the list goes on and on. The guys working for him felt so bad for me they gave me their numbers to avoid me having to attempt to go through him by the end.I was not a nasty client, I was never mean nor demanding, I didn't deserve the treatment I got. If I had the time I would be taking him to court as well, because he deserves to be stopped. If I could give less than one star I would. He seems charming, but he will over promise, under deliver every time.Avoid.
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April 2023 by Stephen Kiemeyer
I am now on my 5th tile remove and replace engagement with Wilkerson Tile including two (2) full masonry tile showers and three (3) hybrid fiberglass & tile bathrooms. I was initially drawn to this company in early 2020 because they are the ONLY tile installer in the local area that provides a lifetime warranty on their work. I have been 100% satisfied with their best in class craftsmanship and professionalism of the entire staff. I now have a 6th engagement scheduled with Wilkerson Tile this month and have high expectations based upon their excellent performance and track record.
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March 2023 by Chattanooga Mobility
Richie is a thief. He owes my family over $1000 and REFUSES to give it back. I would NEVER use this company
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February 2023 by William Friedmann
$9,000 deposit over two years ago and after numerous attempts to contact, nothing! They essentially stole $9k from us, a class d felony. We'll see what the judge says. And I'm sure he has done this to several people.
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November 2022 by Katie Mitchell
Awesome job!! Came right before the holiday and got it done! Very professional and top notch service. Cleaned up afterwards too!
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September 2022 by Breann Duncan
Patrick and Doug did amazing work! They did our kitchen back splash and it turned out beautifully! We couldn’t be happier with their work. Highly recommend.
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May 2022 by Karen boles
Dealing with this company has been an absolutely awful experience!!! My job included installing wood beams in my living room ceiling. Installing thin brick to my living room wall, tearing out my main bathroom tile and retiling my shower. I signed the contract in July 2021 for $12,000. To that I changed the design of how I wanted the tile installed in my shower. I paid the extra money that it would cost. I also decided I wanted my kitchen backspash redone. I signed the contract and paid the deposit for that. They came out in September to install the beams. It then took over a month for them to come and install the brick which I had already purchased and was holding on to. I ordered the amount of brick that Richie had told me to. It wasn't enough. I had to wait two weeks for the extra brick to come in and over a month for Wilkerson to come back and finish the wall. Then it was another couple of months before they came back to do my backspash and then several more months before they did my shower. During all this time they kept coming back for a draw payment. Sometimes I got a receipt and Sometimes I did not. It took from July 2021 to May of 2022 for the job to be completed. During this time I had been lied to and my phone calls had been avoided and never returned. In all this time I ended up paying Wilkerson Tile a total of $16,828. That was several thousand more that than what I was quoted. I paid them $1,680 for my shower door. I waited 3 months for it. Chris told me it was in and just waiting to install it. The owner of the shower door company called me. He told me that Richie said that he could work directly with the customers. He had not ordered the doors because he had not been paid. There were many others who were waiting on shower doors for the same reason. I ended up paying an additional $1,491 to the shower door company. I have been trying to call Wilkerson Tile for them to pay me back the $1,680 they owe me. But they are avoiding and not returning my calls. I'm afraid I may have to take them to court. I have to say if you hire Wilkerson tile and if you are lucky enough to get the job completed the workmanship is excellent. It's just dealing with Richie and Chris that are a nightmare
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February 2022 by Logan Holland
Seem like super nice people and if you can get them there to do the job they do a good job. So far we are going on 9 months and our bathroom is still not finished. I haven’t even heard any updates or anything along those lines In probably a couple of months. The lack of communication from the beginning has been awful. I would not recommend them to anyone!
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September 2021 by Debra Shultis
Our master bathroom was stuck in the early 80's and in much need of a facelift. After meeting the folks from Wilkerson Tile at the Chattanooga Home Show, we knew we would be calling them for an estimate. Their estimate turned out to be very fair and we knew immediately the project would be handled by experienced and knowledgable workmen. They have an amazing selection of beautiful tile to choose from. A huge difference in their selection compared to the large home improvement stores. The entire project is complete and I couldn't be happier! Special thanks to Richy, Don & Buster. With my vision and their expertise, our bathroom is now Pintrest worthy!
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November 2020 by Michael Mathis
We absolutely LOVE the new limestone floors Richie and his team installed in our kitchen. While not everything went perfect during the project, Richie responded quickly and appropriately to every challenge. He is of high character and we would definitely use them again.
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November 2020 by Jeff Dodgen
We recently hired Wilkerson Tile to complete our bathroom/laundry room project. They did tile, schluter trim, wood trim, plumbing, and electrical work to complete our shower and wall-to-wall tile with accessories, toilet, vanity, mirror, etc. Every aspect of their work was excellent quality craftsmanship with experts performing each part of the remodelling job. I met with Richie and he provided a reasonable estimate for everything we needed. They did not stop until we were satisfied. I have been researching tile remodelling intensely before the project started and the end result was very precise and beautiful. We highly recommend Wilkerson Tile and would definitely hire them again!
