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February 2025 by Lucas West
Kylie and Mark worked great together as a team to get my phone working for me and my business again after another store had failed to help. They were very polite and helped me in a very timely manner. I would recommend this store and their employees for anyone else’s business.
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October 2024 by Megan Shown
UPDATE:
Review 2: In this trying to switch from one phone to another adventure. I met 3 other gentlemen along the way. The first was Drake. He asked what he could do for me immediately after finishing with another customer. He listened patiently as I explained the whole situation with picking up my phone from another store(which I was grateful for) and transferring my information myself. My phone would get to a certain point and freeze. He gave great advice and helped me to update my phone before trying to transfer. Super friendly. Super helpful. Super kind. At no fault of Drew. The phone was still stalling so I came BACK to Verizon again. This time Drew was busy helping another customer so Tre was so kind to listen to my story all over again and was also very knowledgeable about how and what to do with the phone to troubleshoot and try a different way. He was patient when he took the phone through several steps to get it to where it needed to be to update. Between Drake and Tre we got the phone rolling.
There is one other name I want to mention. This employee did not help me personally but he may be the one who stood out the most. Drew. As the other 2 were helping me I could see and hear his interaction with a few other customers. One of which was an elderly lady, who moved slowly and had to take her time picking out her accessories. Drew was so patient and soft spoken to her, never rushing her, speaking to her so respectfully and moving at her pace, all the while with a smile on his face. In addition to giving her his attention he attentively listened to another customer talk about his life and how he lost his wife recently, Drew was so sympathetic towards the gentleman and just let him speak about the things that were on his mind. He was so kind and just genuinely cared about the people he was helping.
I have had the pleasure of dealing with 4 different employees at this location over the course of 2 days. It is so hard to find just genuine, kind, caring, down to earth people in this day in time. These guys are a breath of fresh air.
Review 1: I have had many experiences with this Verizon location and all have been very positive with every employee. There is one that stands out, Dillon takes the cake at this location. He was so down to earth, so helpful, went of of his way to help me get the phone I wanted (literally out of his way) and made it happen quicker than I thought was possible. I was only in town for 3 days and Dillion made sure I had exactly what I needed before I left the store that day. He explained everything throughly and even helped us to fix things on our account we didn’t even know needed to be fixed! Super helpful and friendly. Just a good genuine guy who made our visit run so smooth even with 3 kids in tow.
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September 2024 by Bree
Keili Brittain was so great, she was so helpful and really helped me during my transition from iPhone 13 to my new iPhone 15!!! Can you believe it, it’s been such a journey with my old phone, 10/10 recommend! Needs a raise! Honorable mention, Tyler at Jacksboro Verizon the one and only Mr. Brown! They work so well together, fire everyone else because you don’t need them! 😃
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August 2024 by James Caudill
Keili Brittain she was very friendly an very professional an even stayed late for us. Will be coming back.
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August 2024 by Euna Caudill
Keili brittain she was very sweet an actually helped us find things on our bill that shouldn't be there. So very professional an helpful. Will be back to her.
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August 2024 by Luke Bowlin
Keili Brittain was a huge help. She sold me a new phone and I had some trouble getting my old phone number switched over. She stayed up after hours and assisted me until it was complete.
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July 2024 by Brittany Cluff
Keili Brittain was beyond helpful! We cannot thank her enough for all of the time she devoted to our family. She is very pleasant to work with!
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July 2024 by Shirley Jarnagin
Keili Brittain my experience here was great. I am so pleased with my service personnel outstanding. She was very kind and knowledgeable and patient. I only want to work with her in the future
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February 2024 by Marissa Johnson
I don’t like going to this store.
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September 2023 by Jeffrey Bolton
I went in the jacksboro store and Christopher done amazing he was very professional and polite and took care of my problem.
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September 2023 by Renee Tolliver Combs
Chris at Cellular sales went beyond and above to help me get connected with my new phone.
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September 2023 by Kristy Bray
Cole did great job!
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August 2023 by Linda Phillips
Nice place workers is real friendly
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August 2023 by Lois Rash
Very helpful.
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August 2023 by Brenda Huckaby Barnes
Helpful employees with good attitudes toward visitors!
