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December 2023 by Wanda Reams
Fast to wait on me and very friendly and helpful
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October 2023 by Ernest B.
I bought a couple of relays and a 50Amp fuse for my 2004 Toyota Camry. I bought them online by going to the Advance Auto Parts website. The Parts were not available through advance Auto parts. On Advance Auto Parts website it said that the parts were available from them at my local Car Quest Auto Parts Store. I purchased the parts from CarQuest Auto Parts through the Advance Auto Parts website. Turns out I didn't need the parts I ordered. I took the parts back to the CarQuest Auto Parts store I had purchased them from with my receipt. CarQuest Auto Parts employee told me that CarQuest Auto Parts would not take the parts back or give me a refund since I had purchased them through the Advance Auto Parts website and that I would have to take the parts with my receipt into an Advance Auto Parts store to get a refund on my purchase. So I drive 38 miles to North Highland in Jackson, Tennessee to Advance Auto Parts to get a refund for my purchase that I didn't need. I take the parts to the counter and show the receipts and the parts to the employee there. Then the Advance Auto Parts employee tells me that I would have to take the parts back to the CarQuest store where I purchased them from because the receipt stated that it was from CarQuest. I then explained to him that I had purchased the parts online through the Advance Auto Parts website and that CarQuest had been referred to me through Advance Auto website. I had tried to return the parts to CarQuest but since I had bought them online through Advance Auto website, I would have to return them for a refund at Advance Auto Parts. I told him I had called the store before driving 38 miles and explained the situation to someone there and whoever it was I spoke to, said that they would give me a refund. The employee then got really upset and told me I would have to come back the next day when a manager was there in order for me to get my refund. Well, needless to say, I won't be giving Advance Auto Parts on North Highland Avenue in Jackson, Tennessee any more of my business. The employees were rude and were sitting on the counters when I came into the store. They acted as if I was wrong for coming in and it really upset them to have to get down off the counters and stop talking to their girlfriends to wait on me. If this goes on all the time there, they will be out of business soon enough. I wouldn't recommend this place to anyone. Especially if you need to buy car parts. If they are trying to run off business, then they should be very successful. I wouldn't have given one star, but had to put that up to leave a review. No stars. Minus starz. Zero.
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October 2023 by Alan Johnson
Slick is professional and caring towards his customers and does a great job! Value you the asset you have.
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September 2023 by Harvey Rimmer
The person at the counter was very helpful and friendly. Although I didn't get the part I needed it wasn't his fault. He did his best to help
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September 2023 by Sheila Leonard
Got whatcha need, when ya need it, at a cost you can afford. Don't waste my time going anywhere else, because, been there, done that.
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April 2023 by Pamela Newbill Davis
Awesome experience! Slick was my technician and he was awesome.
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March 2023 by Monica
I had a great experience at this particular location. Very knowledgeable and friendly and extremely helpful. Slick and Kontonya, I really appreciate all that you did to help with my radiator.
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December 2022 by Joshua Rose
When I go to a store, I don't want to be up sold or talked down to by a kid who can log into the computer.. But on the plus side, I went to Autozone and found a new parts person.. Autozone on Vann Dr, best experience in 3 decades.
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November 2022 by Cyintha Johnson
Friendly service Great selectionHad a replacement part no one else had
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August 2022 by Lorrie Cole
I needed a battery for my car I went to O'Reilly's but the guys said he could not put the battery on my car. So me and my son went down the street to Advance Auto purchased the battery the young guy put it on my car my son assisted him car started right up. Thanks so much great customer service.
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May 2022 by Carlton Marshall
They moved across the street and i didnt know
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April 2022 by Natasha P. Cheeks
Today I was blessed by a worker named " Slick". I'm from out of town and here in Jackson due to my husband became I'll and is currently in the area hospital. I went to the store to have my battery checked as it turns out I needed a battery. Slick installed the battery and then checked all my other fluids and windshield wipers he informed me I need additional items which I authorized for him to complete. Advance Auto you truly have a gem of an employee working with you. Customer Service is a critical part of companies success and customer retention. Slick really doesn't know how much he's blessed me. I'm truly thankful for his assistance. He went above and beyond my expectations!!!!!
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April 2022 by J'Zeus Wynn
Didn't really get much information about what I needed however I was in and out
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January 2022 by Shelia Turner
It was sleeting and snowing my daughter needed wiper blades and as cold and wet as it was service was prompt,courteous,correct..
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January 2022 by Taimone Bell
I called and was put on hold twice. The first time it was so long, I just hung up. Then I called back and was put on hold again for multiple minutes. I just went to Auto Zone.