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February 2024 by sweetpea 1973
VERY RUDESTRONG DISREGARD FOR THE CUSTOMER... REFUSED TO DO THEIR JOB by refusing to contact kroger pharmacy to request the full script when i walked in while sick and still in a call with Conner who was laughing as if its a joke on me.... it all changed once we were face to face. Stop playing with people about their health and wellbeing!!! Conner and Josh. People need their medications.
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January 2024 by Regina Houston Comer
Great Pharmacy
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December 2023 by Alisa Lowe
Always ppl friendly ‼️
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December 2023 by Karole Gi
CVS is always clean and well maintained. All the employees are very nice and helpful, actually cheerful. I stopped shopping at CVS when they stopped selling cigarettes. I support their decision, but I'm not going to a second store to get what I need. Today, I went to two other stores before going to CVS. One didn't have milk, my only reason to go shopping. The other store was closed. I was happy to go to CVS because I wanted to also get something that I had forgotten about. It's hard not to impulse shop at CVS, but I wasn't feeling well so I just got what I needed. CVS is a very nice place to shop, and they have some things that I use, that other stores don't have. CVS isn't in my prescription plan, but I have needed service from the pharmacy. Once, I had a wound that I couldn't bandage properly. I went to the pharmacy for help. A pharmacist helped me, and she was very kind and gentle. Today, I didn't have my glasses, so I went to the pharmacy to ask a sweet lady to read the literature for me. The information wasn't on the box, so she opened it to get the information sheet. It took some time because the information wasn't easy to find. She found it and told me that I needed distilled water. She was a very nice lady and determined to help me identify the water that I needed for a Nettie pot. I have used the pharmacy drive-thru, and they were great, nice, polite and helpful.
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November 2023 by Denise Phillips
I had a 40% off coupon and love getting these. The photo department is very helpful too.
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September 2023 by Sharon Dixon
The product were available I was looking for and I have the coupon savings I get
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August 2023 by Kayren V.
The CVS employee in the pharmacy in Jackson TN are rude! I had representative talk to ugly to me about three weeks ago. I called back to report her to her manager. She said don't worry I will make sure I tell him! Evil' So today my doctor called my prescription to this location were I have been getting 90 Days supply. The lady helped me today wasn't being mean to me at all because she can see I have been getting 90 days supply. I asked her could a card so I can get to have doctor to call the pharmacy. Now I have observed the white man in the pharmacy watching me, while he was helping another man. He left him and slide the card to me with while the lady was helping with his rude self. I said to myself that's rude racist lady lady manager! His face was so red! The hate has for us written all over his face! She looked me and I told her thank you. Now I was told he was rude to people of color. I'm not going to stop giving them bad reviews until we all treated with respect. We are humans too. I was told from target employees that was her smart ass manager! That's explain why they are rude and hate people of color! My family and friends told me stop going to location in Target. Then I was told the location on Hyland in Jackson Tn were rude and Trenton Tn too! I didn't do reviews but I was told how are people going to know my experience with CVS pharmacy. And since my job deals with the public. I am getting cussed out because of the laws of Tennessee. About three weeks ago. I asked about another location about the hours of operation . She said how do we know. We don't work there. That pushed me over the edge! My brother had a heart and kidney transplant April 9th this year still fighting to live in Nashville Tn . I could never treat her or nobody like I have experience at this CVS pharmacy. I went to the location in Nashville and Bartlett Tn treated me with respect. I have experience indifference three weeks ago and again today.
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July 2023 by Brooke Crook
I switched to this pharmacy after having a terrible experience with customer service at Walgreens, and I was not disappointed. They are very kind and professional, and the wait times on the phone and in store are much shorter than other pharmacies.
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May 2023 by rcp3p0
Saturday 11a team member at window was RUDEST individual I have ever met working retail. Unable to spell customer name.This location was showing improvement until now. Will bring to corporate attention.
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March 2023 by Stephanie Carlile
Always clean and staff is friendly. The store always has everything I need.
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March 2023 by Lynda Myracle
I have been trying to get prescriptions transferred from here to another pharmacy. They refuse to transfer them. The pharmacy techs from Kroger have requested countless times and are told “we don’t have time”. Worst service EVER and there’s no one to register a complaint with. The pharmacist there was incredibly rude to me when I went by and asked them to please transfer the prescriptions. Who oversees this place???
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November 2022 by Fonda Smith
Horrible drive thru wait time. 30 min. I was the 3rd car in line. Got to window and was there another 5 min before being waited on. Not sure how going inside is. Wish walgreens was on my insurance plan.
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July 2022 by Jill Baggiore
People, just read the other reviews!!! They definitely speak for how this particular CVS is. The only way to change customer service is by going to a place that has GOOD customer service. This staff is rude, non caring and act like it's a burden if you have to make them work! We changed insurance and are forced to use CVS (I really miss walgreens) unfortunately I live an hour away from cvs and they dont offer mail orders with several of my kids prescriptions. So to drive an hour a few times a month just to get RUDE service, is not fun!When we transferred the prescriptions, they got "lost" now I'm sure it was cvs who lost them. We had to wait for the doctor to resend meds. Then when they were finally sent they told us an hour and they would be ready.. so we waited an hour THEN left for our hour drive... we get there and they said it's going to be another hour and a half.. UMM yeah we couldn't wait:( when we were able to make the next hour trip there they had an insurance issue.. they didn't put in the secondary insurance so they were extremely put off by having to redo the prescriptions in the computer. Like it was a huge burden. Not my fault they had a brain fart and didn't put it in the first time.I'm definitely changing to a different cvs... and praying it's somewhat better with their service.
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May 2022 by lena renee
This is the worst CVS I've ever been too, the Staff are rude to you, never want to apply your coupons, and it's sad because the store manager tells the associates to only cater to a particular race so she doesn't get bad reviews. This location serves no purpose I now use Walgreens for all my needs. They really can just close for good nobody. will miss this location AT ALL. You can't even get assistance most of the time, the workers somewhere talking on phone or to their friend's who come by to hang around.
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May 2022 by Julianna
Cvs has extremely poor customer service. No one tries to help. Excessive transferring of calls to different departments and still no help. Just listened to Margaritaville 5 times...and another transfer. Come on CVS.
