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December 2023 by Ina Martinez
Jasmine greeted us at the desk. We asked for a place to eat & her suggestion of Crown Winery was on point. Just what we needed after a long drive. Hotel was clean & quiet. Water was hot for a good shower. Food was a little over salted @ breakfast. Saw a family of deer out by the parking lot.
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November 2023 by Christine Gohlke
The toilet was dirty. Like black mildew under the rim. Wasn't looking to try and find yuck. I bent down to pick up something, and I saw it. The soap dish was cracked, and I removed the cracked part so it wouldn't fall and shatter in the shower. That just exposed the sharp edges. Breakfast was good. Very nice ppl at the desk.
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November 2023 by Gordon Strickland
Can always count on Hampton Inn for a restful stay. Gabby was great quickly checking us in with no reservations.
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November 2023 by Jody Wilson
Clean rooms and a very kind and helpful front desk. Not much more you could ask for.
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November 2023 by Lewis Wasserman
We love staying at Hamptons. Always clean, great service, good breakfast. Curiously, this hotel had biscuits without gravy, and did not have bagels or English muffins at breakfast. The selection was otherwise very good. There was an issue with the window shade (wouldn't open), but that didn't bother us, so we asked them not to fix it.
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November 2023 by Debby Gonzalez
It was Halloween night and we were traveling with our grandson who we promised to take trick-or-treating. He had given up trick-or-treating with his friends to go cross country with us (my daughter and son-in-law are moving their family across the country). I looked online and found everything already done the week before. In desperation, I called the hotel to see if they were doing anything Halloweenish for guests. The answer was no but Jasmine at the front desk told me she'd look around and find something. When we got there, she had a list of places to go with our grandson to trick or treat. He got to don his costume and ended up with a bagful of candy and was a happy boy. Above and beyond!
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September 2023 by David Carpenter
Great location. Easy on and off the interstate. Front desk clerk was lazy and unfriendly. Room average.
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September 2023 by Jay Es
Have stayed at this hotel several times, totalling about 40+ days. Stayed there in Aug and Sept 2023, and the evening front desk person has got to be the most unfriendliest person ever. In Aug, i tried checking in and she was tapping her ear to answer her cell phone & talking to someone while I'm trying to check in. In Sept, i was there again and the same thing. Horrendous service. NEVER AGAIN...I DO NOT RECOMMEND THIS PLACE!
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September 2023 by Jimmy J
In 40 years of travel, I've never encountered a staff member in the hospitality industry so incapable of the basics. No welcoming greeting upon arrival, whining about system daily closeout and how 'we just got there in time before he did that (guests don't care about your systems or the processes of your duties...nothing we need to know), didn't inform of breakfast hours, then when after checking in...going to the room and checking the app...I came back down and he was unable to explain the difference in price being charged vs what the Hilton app said would be charged. Then threated to cancel my reservation and kick us out of the hotel when I voiced annoyance and concern about the difference. I would have left at that moment except it was very late, we had been on the road for 11 hours and being up for 21 hours straight, my kid already was asleep as soon as he laid down. But because of the inept employee I cancelled the other two nights of our stay...you don't deserve my money after that type of interaction.Update post owner response: After reading the bulk of reviews I expected nothing less that a form letter response with little to truly feel that the issue WAS going to be taken seriously. And for that expection I had...I must say they met that expectation.
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September 2023 by Lance Cox
I had an adult bed bug in my bed and was bitten twice. The front desk clerk was friendly and moved me immediately. I did not hear back from the GM until 2 days for her to tell me I had a beetle in my bed not a bed bug and they checked room and it was ok. No offer to give me points or any consolations but told me I was incorrect with my analysis of the bug which was an adult bed bug.Her issue was protecting her property’s positive reviews versus customer concern. I advised my team I was driving to never stay there again.1st pic: Actual Bug on my pillow 2nd pic: Picture of an adult bed bug, see resemblance?. 3rd pic Broken smoke detector/fire dept violationNoteworthy details: If the manager didn’t insult my intelligence and ability to find a picture of the exact bug I may have chose a different review.
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September 2023 by Lor
Great experience! The front desk clerk, Jasmine, was so helpful and friendly. Great attitude! Another worker, a man, helped my family by pointing out an easy area to park with our U-haul trailers. Room was clean, beds were comfortable. Breakfast was nice! Various coffees and hot tea options to choose from, steam trays of eggs, ham, potatoes. Waffle bar, pastries, yogurt, toast. Accomodating hotel for dog owners too. Was a $75 pet fee, fyi. No weight limit. Mowed field next door great for walking dogs. Easy access right off I-40. Gas station nearby. Supposedly construction was occurring but nothing I could see. Very quiet location. Zero complaints!
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September 2023 by Dominick Belcuore
First and foremost. Jasmine at the front desk is so sweet and kind and out of her way helpful. She is with+out a doubt the best.The room not a traditional lay+out.It is quite comfortable.
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August 2023 by Dean N.
This Hampton has been on the skids for some time, but there seems to be no attempt to stop it. I was charged almost $200 for my room. When I got in, I found that the AC was filthy and long overdue for a cleaning. When I went into the bathroom, I found that the sink had no cold water. It had hot and warm. The dome light in the ceiling was burning out and provided almost no light. There was no luggage stand in the room, which is pretty standard in most hotels. No clock radio. I guess they are old fashioned. I went downstairs and complained. The person at the desk took them down, but didn't seem to have authority to do anything about it. The next day I got a new room, which was better, but dark. Minimal lighting. There was a small couch in the corner, but no light, so you couldn't read there. Again, no luggage stand or click. Icall the desk about it and was told "I guess they took them out when they renovated ". They may have replaced things, but there was no renovation here. Little things are important when you are paying these prices. I have stayed here many times in the past, but will avoid it in the future.
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August 2023 by BG K
Room was clean and nice enough. But we came in tired after a long day on the road, and at 5PM work was being done in the the adjoining room involving power tools and hammering on the wall immediately behind the headboard of the bed.
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August 2023 by Cai Thompson
Staff was rude, room was poorly cleaned. For a Hampton inn of this price, the quality isn't there. It seems this hotel wants to use renovations as an excuse for poor service and cleaning. The bathtub was missing a drain plug, the toilet had diarrhea stains on the bottom of it, and the shower head was cheap and didn't work well. When we checked in, the staff were absent for fifteen/twenty minutes; yet, when we called the hotel number, a staff member magically appeared from behind the corner. She seemed upset that we wanted her to give us the key to our reserved room. On the upside, the beds were nice and the location is very convenient.TLDR: not great
