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October 2023 by jamicus jackson
The whole process was simple , fast, and very professional. My car was taken care of and looked great afterwards.
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September 2023 by Brennan Haugen
Attempted to reach for 3 weeks. Every time the representative was going to inform the manager who would then be “in touch” I used this company commercially for years now. They’ve recently sold and now I can’t get them on the phone to receive a service. I will say, after 3 weeks of trying when I finally did actually talk to the manager he followed up like he said he would. That’s the reason for an upgrade to 2 stars
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September 2023 by Jenn Barnette
So far so good! The folks have been top-notch at Jack Morris. I sought them out when my rock-peck repair from an un-named conglomerate turned into a large crack across my windshield. That experience with the other guys was so frustrating, that I just got on the horn to JMAG.A very friendly local lady (NOT a call-center rep), named Bethany, went above and beyond in helping me with quotes, ordering, and dealing with insurance. They do in-house and mobile installs, depending on your location.When I called back a couple of hours later, guess who answered? Bethany! And she remembered my name...probably because I was the kooky lady of the day and she had caller ID. But, I'd rather speculate that she's destined for greater positions of power in her autoglass career.Great experience!
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August 2023 by Greg Tucker
Called on Friday. Windshield installed on Monday. Very efficient, clean install. Technician was top notch. I am very pleased with the whole process.
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August 2023 by Raymond Aldridge
Was able to get our two car windows when we were in a bind. Car was broken into while traveling!! My only concern was how 1 situation was handled. While installing one of the windows they found a damaged window regulator, it happens. Would be nice if an auto window place would replace those. Guess they don’t. They wouldn’t warranty the window because they couldn’t install it correctly due to the damaged regulator and they just taped and shimmed the window where it wouldn’t fall till I got the regulator replaced. My concern is they didn’t tell me that until I had already payed and was about to leave.
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August 2023 by Pony Ramone
The tech came out to replace my windshield. He didn't ring the doorbell, and he left. People were home. He texted me saying that he needed to reschedule. I texted him back 3 times, and tried to call him, and he never responded. I called the main office, and got a voicemail back from them. I tried to call them this morning and got a recorded answer telling me to use the website contact form to contact them. Apparently this company doesn't want to pay people to answer the phone. I called my insurance company and they told me to use Safelite.
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June 2023 by Daniel Hodge
Absolutely horrible service. Had a scheduled, paid in full appointment. The tech showed up and sat in my drive for 30 minutes. Then left without doing anything. The tech lied, and no one called me back.I finally got a hold of his boss, and she said she'd find out what was going on and call me back. No call! The next day, after hours of calling, I finally got in touch with the supervisor of the Jackson, TN office.During the call, the head of Jackson joined the call and wanted to set me up with the same tech again for mid week. I told her no, and asked for a refund. I did get refunded, but I would never recommend these people to anyone.
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June 2023 by Kelly Webb
When a semi-truck lobs a rock onto your windshield, you can come to Jack Morris Auto Glass and they will fix it before it gets too bad. Everybody is very nice and I only had to wait 30 minutes for them to fix it. If you need a total windshield or other window replacement, it would be advisable to get an appointment, before coming in.
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June 2023 by Jason Jason
Great service super fast. I walked in and needed a window they made it happen I would highly recommend using these guys.
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April 2023 by Carolee Talbert
Friendly, quick & the price was excellent. Thank you. I was the 2016 international prostar you replaced my windshield & fixed my side window.
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April 2023 by Bree Hugueley
They were quick and accurate. Glad I chose this company
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March 2023 by Susan Lewis
This is a very professional business. They are friendly, worked around my schedule and did an excellent job. I highly recommend this business.Service: Auto windshield replacement
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March 2023 by Goadrush
Great communication. Efficiently got info from insurance company to make the repair process simple.
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February 2023 by Keo Menorath
Got my 2022 civic si windshield fixed here and customer service was exceptional ! The lady (sorry forgot her name ) asked if I called through insurance to get it covered. I told her no and she got ahold of my insurance for me to transfer the call. 10 out of 10 would recommend
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February 2023 by Steve Dennis
Great value and GREAT customer service!!! Much less expensive than Safelite and faster!