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May 2025 by Rebecca Mccown
I used to love this pharmacy but the pharmacy techs need more training.
My mother was having a hip replacement and the surgeon sent her in pain medicine the day before her surgery. My mother tried to pick it up about an hour before they closed to give them plenty of time to fill it that day. However, it wasn’t ready. Okay, fine. I told the pharmacy tech I would pick it up while she was in surgery. I go around 8:15 in the morning and it’s still not ready. So I told her I was willing to wait because she was in surgery and needed it for when she gets out. So I went and parked for twenty minutes and came back. She gives me the medicine and I realize she forgot a prescription. So she tells me to go park again. I was the only person at the pharmacy at this time but since parking I have to now wait in line for everyone else due to her.
If they were busy I would understand, but they weren’t as I was the only person there the first half hour of being there. This was around 8:15 am on Friday morning. Mind you, she was also texting on her phone when I pulled up the second time.
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December 2024 by Monica
Trevan was the most helpful with friendly service. He went over and beyond to help with an insurance issue and I am really appreciative for his help.
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October 2023 by Larry Lantz
All things considered, with the challenges that must be overcome by any business to succeed, It has been my experience that the spirit of the service is presented with the customer first attitude. The store is always clean . Very seldom do I have to move through stockers carts while shopping. No other stores give products based on your shopping history to learn what you like. The Walmart Billionaire’s attitude Ive found to be quite different. Fuel Points HELLO. Kroger works hard for my business. So they will get it everytime.
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October 2023 by Donnie Mitchell
Fast, friendly service
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October 2023 by Tommie Wyatt
They are very helpful.
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September 2023 by Liam Schlitz
Should have left Jennifer there ,it was so nice
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December 2021 by Kimberly Taylor
Like virtually every other business, they are short staffed. That can't be helped so it's not part of my review. I love being part of the Kroger Rx Club. Sometimes I save more money with it than I do with my insurance. For $36 a year, it's a great value.
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October 2021 by Rachel Keohane
A year ago we were pleased with this pharmacy and would recommend hands down. But unfortunately I cannot say the same today. Prescriptions are almost never ready when we are told they are. Drive through lines lack convenience since you will wait exceptionally long times and if you share our typical experiences, will be told to either circle back around in line or come back later because prescription is still not ready. We’ve been told conflicting information ranging from flu shots for children (age limit within range but pharmacist doesn’t feel “comfortable” so won’t administer shot) to status of prescriptions (ready in 30 mins to “we have nothing processing on our end”) depending on which employee you speak to. And stay away from their online portal as it is never accurate and will just cause you extra grief trying to explain what you’re there to pick up to confused pharmacy techs who show nothing on their end even processing. If all these issues didn’t want to make you already switch pharmacies, their customer service alone surely will.
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October 2021 by John S
Vaxines kill
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August 2021 by John Pinto
Always a problem or a 30-40 minute drive through wait. Go somewhere else. Don't waste your time.
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May 2021 by Erock S
Low stars due to being so slow, had most script on auto refill, never once was it ready. Tell me 20 to 30 mins, turns into an hour. Cant seem to get it together there.
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April 2021 by Sheila K.
Went to the drive thru pharmacy today because I got a text that my prescriptions were ready. Was told one was not ready when I got there so I had to wait. My doctor called these in over a week ago and I had already called once to Kroger to check on them. I waited at the window about 15 minutes while they waited on 3 other people in the other spot. I just had to drive off. I had to be somewhere else. Very unprofessional and unorganized place.
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March 2021 by Colby E.
These Crooks are marking ground beef As ground round as if people can't tell the difference gouging people during a pandemic is one of the most despicable things I think anyone could do especially whenever it comes to food and the only food you get comes from Food Stamp's
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February 2021 by Brandy Mobbs
They kept at getting my insurance right which saved me money on my prescription and also many sales, we need one back in union city...
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January 2021 by Jim PawPaw Britt
very slow in filling prescriptions and out of medications half the time requiring multiple trips
