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October 2023 by Bernadette Sava
I would stay as far away from this credit union as possible. They are way worse than banks. They are the only financial institution that I have dealt with that tells you they will give you a provisional credit when you file a dispute and then they refuse to give it to you after making you wait two weeks to request it. They tell you it will take six months to receive it. Their tellers are far from friendly as well. Luckily I never applied for credit from them. Any place would be better than this place for your money.
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June 2023 by Jeff P.
Great place to bank! Everyone is super friendly and helpful. I recommend Leaders to anyone for a great experience in banking!
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May 2023 by Richard W.
I have always received my paycheck at least a day early for using direct deposit. This bank always holds my check and that is ridiculous, my past banks has never done that. They can blame it on my companies payroll software all they want but that's not the truth of the matter. I've worked for a few different companies and they do it to all of them. I will be choosing another bank as this one likes to choose when I can access MY money.
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August 2022 by Tara
I guess I want to leave this review for the entire company and not a specific branch, but there’s no way to do that.I’ve spoken with 2 other people who have a debit card with Leaders and they say the same thing. They lock our debit cards ALL the time over ANYTHING for “fraud detection” but it’s literally the smallest things that set it off. I recently got a new phone and plan and the first payment went fine, but when the 2nd payment was scheduled to come out on auto-pay, Leaders detected it as fraud and locked my card. My phone’s service was shut off. So annoying. A month before that in November 2021 I took a trip to the UK and I let leaders know. I even went to the bank where they showed me how to enter the dates on the Leaders iPhone app for international travel for when I would be in the UK, and my card was supposed to work because I had done all of that. They promised me that, and I was suspicious because even just making small purchases here in town would lock it. Surprise surprise…. I made 3 purchases in London, and then the 4th one set it off and locked it. Why?????They also locked it over Hulu taking out my auto payment for their subscription.They tell me I can’t remove the block and that if something sets it off, then it sets it off. And I have to call and be on hold with the fraud detection department for however long, sometimes 30 minutes, just to unlock itOther people I’ve spoken to says the same thing happens to them. But do you know what?That doesn’t happen to my mom, who is 65 and has a perfect credit score. It only happens to me and other people I know in our early 20’s with credit scores that are still building. But that doesn’t make any sense because it’s DEBIT, our own money and not credit.I’m getting a new bank. I have to pay my bills. Can’t do that with Leaders locking me out 24-7.
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May 2022 by Sky Blue B.
so tired of the unfair treatment an the numerous apologies for they wrons/mistakes. I've dealt with leaders on a monthly base for over 10years. one of the only employees that always given me a smooth process has left the offices in jacksin tn off of highland.. after my encounter today I will be searching for a new bank to handle my banking needs.5/13/22.
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April 2022 by Tara Boyd
I guess I want to leave this review for the entire company and not a specific branch, but there’s no way to do that.I’ve spoken with 2 other people who have a debit card with Leaders and they say the same thing. They lock our debit cards ALL the time over ANYTHING for “fraud detection” but it’s literally the smallest things that set it off. I recently got a new phone and plan and the first payment went fine, but when the 2nd payment was scheduled to come out on auto-pay, Leaders detected it as fraud and locked my card. My phone’s service was shut off. So annoying. A month before that in November 2021 I took a trip to the UK and I let leaders know. I even went to the bank where they showed me how to enter the dates on the Leaders iPhone app for international travel for when I would be in the UK, and my card was supposed to work because I had done all of that. They promised me that, and I was suspicious because even just making small purchases here in town would lock it. Surprise surprise…. I made 3 purchases in London, and then the 4th one set it off and locked it. Why?????They also locked it over Hulu taking out my auto payment for their subscription.They tell me I can’t remove the block and that if something sets it off, then it sets it off. And I have to call and be on hold with the fraud detection department for however long, sometimes 30 minutes, just to unlock itOther people I’ve spoken to says the same thing happens to them. But do you know what?That doesn’t happen to my mom, who is 65 and has a perfect credit score. It only happens to me and other people I know in our early 20’s with credit scores that are still building. But that doesn’t make any sense because it’s DEBIT, our own money and not credit.I’m getting a new bank. I have to pay my bills. Can’t do that with Leaders locking me out 24-7.
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November 2021 by Carolyn C.
Worst Customer Service ever. I called immediately after a charge was made on my card to have it stopped. I was out of town and needed access to my debit card, they were not concerned about me. I asked if they could expedite my card or anything they could do. They were rude and playing games with the phone. Ashley and Zac, both need to go back to customer service 101. I am still waiting to hear from the manager Eric. Never bank any where that is not concerned when you called them frantic with an emergency.
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April 2021 by International Monetary Fund
I would like to reapply for checking and savings account again
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March 2019 by Juanita Woods
Very nice and friendly staff I'm glad I bank here
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January 2019 by Rebecca Schmidt
Very solid for banking. Glad it's my bank.
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April 2018 by Shea B.
Love Leaders! Great bank accounts and fast & friendly service! Easy-to-use app and online banking. I would recommend to all my friends & family.
