Lids offers friendly and improved service under new management, with a much cleaner store environment. Customers appreciate the helpful staff, especially those who go the extra mile to ensure satisfaction, even handling equipment problems. The store often has sales and provides a custom hat machine for personalized designs. Customers have had positive experiences, including getting hats made quickly, matching outfits, and enjoying a fun shopping atmosphere. Many plan to return, highlighting the store’s good service, clean space, and variety of options.
Got two hats made here and thanks to lady that helped us she made sure i got my hats today so i didnt have to drive all way back to jackson from union city .she worked hard and got the job done even with some problems she was having with the equipment. I will definitely be back
April 2025
You can tell new management has taken over. Way better service, much cleaner store, and hats are not thrown just anywhere. So much better than the last time we shopped here.
April 2025
Heather is the best! I went in looking fpr a hat to match an outfit walked out with a fresh design on my new hat. I hate shopping but she made it fun.
