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January 2024 by Siddique Akbar
I bought the car from them which was brand new 2024 year. They gave me a reasonable price with APR of 5.9% where other dealers the APR was 9–12%, I also spoke to my bank, the First Horizon bank, their APR for auto loan Was 9%. With brand new car I ended up paying around $580 per month. Everyone was very polite, professional. I should mention Mr. Diffee Who was very nice, professional. He gave me all the information about the process., Give me all the details about the car. Their manager was also very nice, polite and professional. I will highly recommend this place if you want to buy used or brand new car.
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January 2024 by Constance Dunlap- Health, Wealth, and Finances
Just purchased my new/used vehicle from Robinson Toyota. Everyone at the dealership was amazing. My salesperson was Tyrus Meadows. He made sure my experience was flawless with ease. Even the finance manager Ryan Lindsey was amazing. My paperwork was finished in 30 minutes.If you are ever in the market for a vehicle, used or new, take the drive to Robinson Toyota and you will not regret it. ?
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January 2024 by Sharon Lockett
I took my Toyota in for an oil change and had the most amazing experience. As I was called up to pay I asked the tech (Anthony P) the status of a preexisting issue with my vehicle and he responded in a very professional manner. He knew exactly what I was referring to and broke it down in a way that a child could understand. The way he responded without hesitation lets me know how observant he is and attentive to each customer's needs and concerns and that meant the the world to me bc so many people and places this day and time don't care.
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January 2024 by adam fleming
I sold my car to Nathan Daniel at Robinson Toyota. Nathan offered me what I was asking for the car and even sent drivers to come pick it up. The drivers met me at my bank and allowed me to go in and deposit the check before they left with my vehicle. It was honestly one of the better experiences I’ve had while selling a vehicle. If you’re looking at selling or purchasing a used vehicle I recommend talking to Nathan Daniel.
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January 2024 by Linda Brown
Brought our car in for an oil change and to have the alignment fixed since we noticed it was pulling to the right. That night my husband noticed it was still pulling so I called Toyota the next morning to see if they can take a look at what was going on. I arrived at the dealership and a little over an hour later they let me know they’ve fixed it and it’s not the alignment. I drive off the lot and noticed it started pulling. At this point I have spent two days in a row each time spending a little over an hour waiting to get my car back. I expected the wait but I did not expect to bring my car in to get the alignment fixed only to be told it was not only the alignment but the tires too. I was given examples on how worn out my tires were and where my alignment was vs what they are now that they’ve been adjusted and fixed. I asked what if it’s not the tires and was told they have a tire system in place that’s a little over a quarter of a million dollars that measures the thread on tires. So why not mention I may also need new tires as well when I asked about the alignment the day before? Felt like I was getting the run around. I did speak with both the assistant and service manager and I did asked for a refund but was denied since time was already spent to fix the alignment. If you need service I suggest going somewhere that will communicate and be transparent with you about your car every step of the way. I just know I spent two days and a couple hundred dollars to fix an alignment that’s still pulling to the side of the road.
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December 2023 by Luther Chandler
This was my first time using Robinson and I was extremely pleased. The appointment process was easy. When I checked my car in the staff was friendly and gave me minimum estimate costs. I was very impressed with the video I got to explain what I needed repaired. I got my car the next day and the cost was very reasonable. Thank you for a great experience and thank you to the employee who drove me to get my rental car.
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December 2023 by brandon conners
Tyrus Meadows provided excellent service with my purchase. I would recommend working him on your next car purchase from Robinson Toyota.
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November 2023 by Mackenzie Gregory
Great experience selling my vehicle! Nathan was extremely helpful and easy to communicate with throughout the process. I would definitely do business with them again.
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November 2023 by Christine
They will scam you!!!! Very disappointed with this dealer. They called me to tell me they had the Toyota Grand Highlander that I had been waiting for, and I could come buy it. When I told them I was coming with a check they suddenly asked me if I had a trade in or if I would finance. I told them I did not want to trade in my Toyota and I would not be financing. All of the sudden they started making up excuses about someone coming to look at the car. When five minutes earlier they said it arrived and I could come buy it. They made up excuses about why they suddenly could not sell me the car. Total bait and switch. They have very unethical sales practices. Watch out !!!!!! I already owned two other Toyota Highlander’s and I’ve never been scammed like Robinson Toyota tried to do. Buy the Lexus TX. Same platform, Better car and ethical dealers.
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October 2023 by Paul Reynolds
All of the people at Robinson Toyota are very professional and experienced. Roger was our salesperson and he was super. Everyone I came in contact with was courteous, proficient and very helpful. I received no high pressure which was very refreshing. I highly recommend Robinson Toyota and Toyota vehicles. My Rav4 is great.
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October 2023 by Joy Willis
Thanks to Hunter, Justin, and Christina for all their help and assistance! My experience was the BEST car buying experience I’ve ever had, and I’ll recommend Robinson Toyota to everyone!
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October 2023 by Adrienne P
Such a disappointing experience! A sales agent contacted me in the morning stating the SUV I wanted was still available. I immediately said I wanted to purchase it and to start the paperwork. The salesman took my information and ran my credit in an effort to beat my current loan; he said he'd follow-up in a few hours. When I didn't hear back, I contacted him only to learn the car had been sold by another agent that afternoon and his response was "my bad" for forgetting to get your deposit. I also tried contacting a sales manager and never received a call back.
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September 2023 by Emma J. Harper
A Toyota Co in East Memphis didn't have my key fob in, as I had waited some time for. I asked if they could call another Toyota Company to have it sent to them, so the Rep told me that Robinson Toyota in Jackson, TN had one, but they were private so I would have to drive there. So my husband and I drove 82 miles there and the Assistant Service Manager Anthony took real good care of us, and we didn't wait a long time, as we thought we might have too. Anthony thank you and the Technician for having and programming my '04 Toyota Camry's New Key? Fob. Keep up the good work! Thank God and you!
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September 2023 by Kelly Munyer
Colby and Justin are absolutely amazing. Nothing but a great experience from the first time I went to the lot. Now I am in my brand new car and I had the best experience buying it there with those 2. Absolutely great!
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September 2023 by SHOT BY LOST
Absolutely amazing people! My 4runner was contaminated with bad gas on a move from Vegas to Florida Robinson Toyota made the process effortless ! Treated me with so much kindness and respect I may just drive back to Jackson for my next Toyota! Thank you for all your help and quick response once the holiday weekend ended.