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November 2022 by Stacy Fugitt
Its clpded buy still got storage indoor and climate controlled looks clean well lit FREE WIFI yo
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November 2021 by Nathan Chance
Closed about a month ago, but the U-Haul online and mobile systems will still let you make a reservation here. There's not even a sign on the door to tell you where your reservation gets re-route. (It's the large site at Old Hickory and the 45 bypass)
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April 2021 by Timy V.
New lady here by herself the first time. Will never be back. Only reason why I gave a 5 star is because i get the important of surveys!!
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March 2021 by S. Nichols
Rented a truck online and drove 4 and a half hours there just for them to tell us the truck 2e rented had a cracked windshield and we needed to find another truck somewhere else
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November 2020 by sheianne Nichols
Rented a truck online and drove 4 and a half hours there just for them to tell us the truck 2e rented had a cracked windshield and we needed to find another truck somewhere else
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November 2019 by Bryan Davis
The general manager here is extremely rude. Because of his nasty attitude, I canceled my truck reservation and went elsewhere.
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September 2019 by Daniel Alvarado
We wanted to fill propane but they said “unfortunately†the person that is authorized is not there, and nobody else has access, what is the point of offering the service if they are not willing to provide it.
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September 2019 by Benita Buice
Had the worst horrible experience at this location on Airways Blvd. Jackson, Tn. This was my first experience purchasing a trailer for moving, once I arrived there I parked in the u haul return area not sure where to park again, my first time there, walked in to retrieve my trailer the customer service representative was on the phone talking about nothing related to the job. Then he asked for my information not politely or friendly at all, then we proceed outside to retrieve the trailer he yells at me while throwing his hands in the air, saying you parked in my return area then he had me to revised my car back to attach the trailer upon which he got very annoyed with me how I did that, he attaches the trailer (5í—8) to my Dodge Charger which he spoke out loud who did this? They attach the tow to low which had chain links dragging the ground, he proceeded to attach the trailer without making any adjustments, as I was traveling and stopped at a gas station a polite citizen tried to help by pulling the links up with duct tape and zip ties to keep the chain links from dragging this was a frightful experience knowing the chain links could drag on the pavement and concrete to start a fire and cause an explosion to me and others. The CSR working Airways Blvd. location in Jackson, Tn was totally wrong for not making any adjustments when he realized it was wrong, he took several pictures then walked off while I was still standing there he did not tell me he was done just walked away. Beware....U haul recipients!!!
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September 2019 by charles miller
They didn't have truck I reserved.....
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March 2019 by U-Haul Customer Care
U-Box Portable Storage and Moving Containers.
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January 2019 by Hunter Tims
If you're looking for good customer service this is not the place for you. Sold me a bent hitch that I waited 30+ minutes for them to find in their jacked up inventory, they denied it was bent and I couldn't return it. Had to beat it into place with a hammer for 40 minutes. Absolutely terrible
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December 2018 by Orville Cory
Thay were very helpful and I got out on time.
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December 2018 by Nett G.
I get a small uhaul truck I can't believe the price are cheap .. so that all i say..
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May 2018 by danny Pham
I made an appointment to install a hitch on my car. drove 1.5hrs to get there
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May 2018 by Thelma Williams
Love business,good workers direct you the right way.get job done.in directing you,when you moving.uhaul is the place of business
