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July 2023 by Alexandria Wimberly
Today, I went up to the pharmacy to pick up my Rx. Mr. Sanjay P. finally came up to me after waiting for sometime, very rude. He said my Rx was not ready, would not even look me in the eye. He said they were extremely busy. I asked about how long did he think it might be due to me leaving and would be running some errands in the meantime. He aggressively said he was not sure and seemed frustrated with any questions I asked. Does not seem nice at all and very poor customer service. I told him I was just asking. Thankfully when I came back after my errands, I got a sweet lady to help me. She was very kind and helpful. As I watched him in the background, he seemed very disrespectful to his coworkers and not kind. It’s like you should not ask him for anything and to just get out of his way. I don’t know if he was just having a bad day or what. He just did not seem very helpful or kind. I hope to never be served by him again. Makes me feel like I need to get my prescription filled else where.
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July 2022 by Google user
The lady in the window was very rude. She also did not wanna give me my change for my child’s medicine. I had to leave my mother in the car after she just had 4 teeth cut out just to go inside to get my change. After I sent the receipt by the box at the window.
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September 2021 by Rene' C.
I shop at this Walgreens a lot and spend lots of money there. This time I went in and gathered up several items and picked up a bag of Nice Nuts because the tag under them indicated a $2.00 off coupon. As I always do, I asked the cashier to please scan for the $2.00 coupon on the nuts. She told me that their coupon books hadn't come in this week. So I said are you not going to give me the $2 off? Then she said I had to show her proof. What? I told her the sign was under the nuts. I didn't take a picture of it or anything and I didn't feel I should have to go back and do that. Really? We went back and forth and I told her the sign said $2 off coupon. I started to lay the nuts aside and she finally said okay I'll give it to you. Very bad customer service and very embarrassing.
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August 2021 by LaRonda Williams
The lady in the window was very rude. She also did not wanna give me my change for my child’s medicine. I had to leave my mother in the car after she just had 4 teeth cut out just to go inside to get my change. After I sent the receipt by the box at the window.
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April 2021 by Teri Talbert
Nice store and pharmacy.
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December 2019 by Mitchell T.
I just dropped in to see if I could transfer my prescription from Selmer to this location. I didn't catch the young lady's name working at the pharmacy that waited on me. She was the rudest person I have incountered in many years. I will never go back. I will keep my business in Selmer. She should be sent through a training program or let go.
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October 2018 by joe mccloskey
They have everything
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July 2018 by Tiffany Rogers
Yesterday I went to this Walgreens to pick up an Rx for a family member's 8 month old that is in my care while his parents are away. He was seen by the Pediatrician that I work for so I confirmed before leaving the office that the Rx was sent and that it was sent to the correct Pharmacy. I also had in my possession his Pharmacy card. Now I did everything that I could possibly do to make this transaction as simple as possible. I pull up to the window put the card in the draw and inform that I am picking up an Rx for that patient/person. Sometimes my lingo gets crossed up in transition from the provider's office to the consumer. Anyway, I am advised by the Pharmacy Tech (I am assuming) that this Rx has been processed and paid for by his insurance company already today and it could not be processed again. Confused I ask her, "Are you telling me that his Rx has already been paid for and picked up at another Pharmacy?" She says yes. I said that isn't even possible as his parents are out of the country, he only went to the Pediatrician that I worked for, it was only sent to one Pharmacy, and the child is in my care. She said there is nothing I can do because it has already been paid for previously today. Again, I am expressing that this isn't possible. She then asks a man who appears to be the Pharmacist (Man in white coat) if she could call the insurance company to see why it is showing that it was already processed, he shakes his head no. I am becoming livid (only on the inside as I am not one to show anger in public). I am confused because it is Miralax and an ointment, who would even want that Rx twice?!?! No controlled substance no antibiotic but honestly something that I could surely get over the counter. However at this point it is the principle. She then looks at me as to say maam will you please leave the window because there is nothing else that I can do. I told her I would contact the insurance company and find out what is going on. I immediately call Cigna (the Pharmacy Plan) and get this really nice lady smiling and working after 6:00 pm. She helps me tremendously. She tells me that the Pharmacy that previously processed the Rx was in fact the Pharmacy I had just pulled away from 5 minutes before. She then tells me that they will need to have it reversed. I asked if she and I could call the Pharmacy on three-way so that she could explain to them how to do their job. She said yes and immediately began the conference call. She then tells the Pharmacy what we were calling about and the "Pharmacy Tech" is very short with us stating that the Rx's are ready for pick. Now I am confused, but not really because I knew exactly what happened! I then say but that's not what you told me, the tech tells the Insurance Representative to reverse the claim and the insurance rep said not you will need to call a different department. The pharmacy tech did not even ask for the number which indicated that she was well aware of what needed to be done. She says the Rx's are ready and quickly ends the call. Now let me recap my issue: You processed the Rx prior to my arrival and when I get there you attempt to do it again causing the issue at hand. You don't listen to me and are not concerned with resolving the issue you caused in the first place. You let me leave without making any attempts to contact the insurance company. You are rude with myself and the insurance company once you realize that we are forcing you to correct your mistake. I am not concerned about your education, your certificate, or your training because it means nothing when your customer service skills are non-existent. I really empathize with parents and patients, because not only are you dealing with a sick child but you are also dealing with poor customer service and incompetent employees whether it be at the actual doctor's office or the pharmacy. We get calls daily about issues with the Pharmacy, I always stop and call the pharmacy on their behalf because of this.
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September 2017 by Eric W.
I have used this Wal greens for years and the customer service has never been great but I have never been more insulted or felt more disrespected than I was on my visit 03/18/2016. I visited the store to purchase a few items for seasonal sinus. These items included, Abreva (which works fantastic!) Burts Bees lip balm and Sudafed. I must say that the way the Pharmacist handled her self was nothing short of unprofessional. I understand there are regulations due to the mis use of the product, however had she checked she would have seen that I haven't purchased the medication in over 2 years. Outside of being treated as some junkie looking for a fix, being treated as if I have no knowledge of how the procedure works and told that "it is my job to determine whether you need the medication or not and I don't see any symptoms". I don't remember my doctor telling me to see the pharmacist for recommendations when I was told by my physician it was what I needed.. Non the less Sam, the pharmacist decided for some reason she could refuse me the medicine I was attempting to purchase. She was rude, unprofessional and very judgemental. I would advise anyone looking for a pleasant visit and useful assistance find another pharmacy!