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March 2024 by Richard Cadle
Had what I was looking for
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February 2024 by Wayne G. Snodgrass III
Prompt service
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December 2023 by kenny cox
Great as always had what I needed
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August 2023 by Candie King
Staff has limited knowledge of the parts they sell. Extremely slow service.
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July 2023 by Matthew Aparicio
customer service was truly unmatched! I went in for a a new battery and Mckay (10/10 guy) helped me out with a battery issue I had and helped me find a new battery and ran a test telling me my alternator was bad which caused the battery to go bad in the first place. Long story short he is an amazing and honest guy who got me what I needed, and seems to truly want the best for you
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July 2023 by whatchamacallit yep
My husband and I spent all day at the lake yesterday. On our way home, our vehicle began to overheat. We stopped at the first auto parts place we came to. They were no help, but the vehicle had cooled down, so we headed to the next one. We pulled into advanced hot and tired after a long day popped the hood and began trying to figure out what was going on. A young man (Ballinger) who works there came out and helped us figure it out. We bought the part, and he helped us fix it and get back on the road, right there in the parking lot.
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May 2023 by 04shkr
Called and spoke with a young lady to see if they had a Motorcraft distributor cap and rotor in stock; was told no but she could have it at 11 am. I asked her 3 times if it would be there at 11 and she responded " yes ". I had to call her back because she didn't even ask me what engine was in the car before she ordered them. She mumbled something about the parts fitting different engines. Obviously a 4 cylinder cap won't fit a V8. I decided to take a chance she might get it right and drove 35 min to this location. When I arrived I was told the parts wouldn't be there until 1 pm. All the woman at the counter said was " it must have been a mistake " ; no apologies whatsoever. Seems as if the young lady that took my order doesn't really have a grasp on parts or delivery times. Although I am well aware that losing my business will not affect Advance auto parts but I won't be doing any future business with them. Called Oriellys auto parts and ordered the parts, was asked what engine was in the car and told they would have parts by 1:05 pm. They were delivered on time and were the correct parts.
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May 2023 by Errorlaunch
Car broke down in their parking lot, and they loaned me tools to change my starter right then and there. Very nice people
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May 2023 by Donnie Britt
Quick and right part. The first time.
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March 2023 by Debi McNeeley
I was a customer advance Auto in Jefferson City I went there to buy Lucas oil treatment for my car there were three men working that day elder man into younger man when was standing asleep the other was helping me out to buy my keep in mind I'm on and he's got me on a wild-goose chase around the store finally I wanted up with a quart of oil they never offered to help me put it in my car they were very rude I have never been treated so badly in my life
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December 2022 by Angie Fields
I was impressed with the knowledge of the fellow working the counter when I went in to purchase routine maintenance items. The only thing disappointing was that the item I wanted that their website indicated was in stock actually was not in stocks. The guy working was able to recommend an alternative and was even able to explain the difference. I'll go back to this particular location because I have found that the Morristown location lacks in friendliness and knowledge.
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October 2022 by Kaytlin Garcia
Extremely horrible. I went in only customer in the store and the two bearded guys at the end of the counter just talking. They seen me at the register and just stayed talking. Extremely horrible customer service. I left and came to auto zone. Which will be the only parts store I go too. My boyfriend went down there to get something last week and the same guy was spitting tobacco in a bottle while checking him out. This place is soooooooooooo bad. I will let everyone I know how horrible it is. It went down the drain guess they changed management. If I could give 0 stars I would.
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September 2022 by Mark Hughes
Good ole country people that are there to help get what you need good place
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July 2022 by Bobby Rogers
I just want to say that Greg of Advance Auto Parts in Jefferson City, TN provided the very best 4th of July customer service to me today!!! Thank you so very much, Greg, for helping me locate the correct brake light bulb for my car!!!
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April 2022 by Jeff Perkins
Took a while to get waited on, they weren't that busy, and the HI LED was a rediculous $100
