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February 2024 by Nicholas Sanders
Waited nearly 3.5 hrs and the tow truck I called for never arrived. I requested a tow at 7:30ish and at 11 still nothing. They said that the approximate time would be 9:08 and the atuomated line called me at 9:05 saying the driver should be arriving soon but I never saw anyone. I would not recommend AAA to my worst enemy!
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February 2024 by Lee
Great service
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February 2024 by Kate Bittick
Tia has been helping my family plan a trip and she is very knowledgeable, personable, and gets the job done.
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November 2023 by john langenbrunner
Since my retirement, my children take me on a trip every year. This year the destination was Germany. Our first appointment was in April for a trip in September with AAA. They said they were busy but made us think they were doing the trip. We heard nothing from them even after numerous phone calls. We last minute our trip ourselves.Im a 75 year old retired professional and have never been treated so badly. Stay away
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July 2023 by Liane Newcomb
Appreciate fast, courteous, professional service. Able to update and transfer AAA when moving in from another state. They offer a wide range of services.
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May 2023 by Scaredy Cat
Regional airports are so much easier checking into than international ones. So much quicker. It takes less than an hour to go through everything where as it would take about 3 hours at a larger one. My only complaint is that the airport closes at 10pm. You can book a flight from Atlanta to Tri-Cities but if it shows the arrival time past 10pm, the flight will either be delayed for the next day or the pilot will leave early, unannounced, causing people to miss the flight. If planes aren’t able to land past 10pm and tickets are still being sold then either stop selling tickets or let people know what’s going on. This is ridiculous. When given a free hotel room, they don’t tell you figure out how to get there, figure out how to get back and go through the whole 3 hour system again. Twice I have either been left or had to wait the next day because I have been sold false representation of a plain tickets. Ridiculous. It would be great if they would change the hours back to 24 hours. I understand this is a Delta issue but it’s also the airports issue.
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February 2023 by Sharon Curtis
As a long time AAA member, I decided to use this travel agency to schedule our Alaskan cruise. The lady that answered the phone was not pleasant at all and said she was too busy to help me, but would send some information to me within a few days. It has been over a week now and I have heard nothing back and from her attitude, really don't expect to. My experience really didn't even rate a 1-star.
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February 2023 by Theodore Blumberg
My family has been members for near 35 years. We've noticed that AAA has gradually whittled away at benefits. When I call, I go through a series of qualifying questions that are growing, like 10-15 minutes. Today we were calling to tow our car from a repair shop after 7 or 8 months, they were not able to get a motor that cost less then the car originally. They called my repair shop to verify, but they ask about a Ford Flex, which we haven't had for 6 Mos. Instead of the Kia Soul. They denied service over this! We'll probably use our ins. Comp. service from now on.
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January 2023 by Janet Stout
My husband and I went in to get some information on a trip. We mainly just wanted some ideas and professional advice. The man at the front desk was very friendly, nice and helpful. When we were called back to talk with the travel agent we felt like we were being a bother. She was preoccupied with a phone call she had on hold and we felt like we were being rushed and we didn't even feel like we should ask questions. She mainly just handed us some pamphlets and sent us on our way. We left with more questions than answers. Don't waste your time going here.
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December 2022 by Todd Alley
Everyone there is helpful and VERY knowledgeable. I had no idea they do financial services and nearly all other insurances too! It is a great one stop shop. Will definitely come back!
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November 2022 by Alvaro Diaz
I called AAA and Teresa Laney quickly answered ever question I needed to know. She was prompt on replying and so helpful. Thank you Teresa!
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October 2022 by Barbara Mullikin
BEWARE!! They will give you a quote and then tell you at the last minute that you need to spend hundreds of dollars to keep that quote. When you cancel (even when the policies haven't even come into effect yet) they will charge you $25 per policy. They STEAL your money. I'd give a -5 star if I were able to.
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September 2022 by Tehani Matthews
Had a flat just as I was pulling into my spot at work. Used app Roadside Assistance, said it would be 50 mins...the tech guy Jason was there in 20 mins. earlier and was awesome, he was gentle with my car and put my spare on. I was extremely happy!
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July 2022 by Deana Cheney
Super service! Thank you Jaun Pulido for knowledgeable quick service.
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June 2022 by Charles Meeks
Locked my keys in the car. They got there within 30 minutes of my call which was amazing. Took them about 5 minutes and had me back on the road. Even helped me with the rubber seal on my door. Awesome experience
