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February 2024 by Cassie C.
I am not one to ever leave reviews, especially bad ones, but here it goes. I am very disappointed in how my daughter, who is in Tennessee for school, was treated after she was called by a GeekSquad member to come pick her MacBook up. When she said she could be there in 5-10 minutes would that be fine, he said yes come on in and get it. While she stood in line for 40 minutes only to continuously be ignored and then told after she said I was called and told to come in, the team member said she had to take appointments before anyone else. I have never had to make an appointment at our home BestBuy to pick up after a repair. To say I am very disappointed does not describe how I feel about this store. To over look and ignore your customers, she was not the only one who walked out, is very rude. As she was walking away she heard one of the team members say he called her to come pick up her computer. Now why no one bothered to call her by name and stop her from leaving is beyond me. I can honestly say this was our first and last visit to this store. Not the way to make a good impression on long term BestBuy customers who are from out of state. She tried to call the store numerous times before she left the area to speak to a manager and no one would answer the phone. It would be different if she was not told it was fine to head to the store when she was 5-10 minutes away. If she needed to make a pick up appointment then this should have been told when she was called by the employee.
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February 2024 by April June
They never got anything it sez they have on lineVery frustratingThen I asked if I could order it an have it sent there nope couldn't do that either
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February 2024 by David Brown
It would seem that stocking shelves is far more important than customer service. I was standing looking at the iMacs and wanted to ask a few questions. A store employee sat down three plastic totes and began unloading and placing the items on the shelves. I kept looking directly at her. Twice she looked up but did not think my presence was of any importance.
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February 2024 by Jessica
They don't have as much selection anymore, we're afraid this location is going to close down in the next year which sucks because we like to look at electronic stuff in person and be able to get it the same day too
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January 2024 by Craig Wallace
Was going to buy a Samsung galaxy tab s8 ultra at $589 open box excellent. Was told it was online only so by the time I got home price jumped to $800 because sell ended 2hrs later after i left the store. If they would of just done it at store for me when I was ready to pay and have it shipped to store I'd have my tablet. Now I don't have enough $. So I can't get it. Thanks BestBuy for not giving more time on sells or make it optional to pay at store. I lost out on a good deal and sold stuff today dirt cheap just to get the money for it. All that for nothin...
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January 2024 by Maria R.
Service is terrible! I have been waiting for a Geek Squad Representative for 31 minutes to put on a screen protector on my iPhone. I am not happy y!!
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January 2024 by Joseph Hackett
I understand that some of the merchandise needs to be locked up, but when wanting to purchase a $35 firestick and it takes multiple interactions with employees to get product out of glass and it occurs with attitude it isn't good. Checking out was easy and quick though.
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January 2024 by Kay lydia
Best customer service ever experienced!! Products are amazing!! Love this store!!
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January 2024 by Tony Dingus
I got a great deal on a new 50" TV, so cheap it felt almost like stealing. Walmart couldn't touch the price. Yay!
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January 2024 by Sharon Barger
Went to pick up cell online. Most of employees were helpful except guy at phone center. Told.to come back after Christmas to get phone changed over.
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January 2024 by Ziv To
I bought a cellphone and I very satisfied .Highly recommended.
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January 2024 by Toni
You can purchase an appliance but you're not allowed to pick up!!!........how stupid is this?
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January 2024 by Jesse Diemer
Knowledgeable staff
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January 2024 by Brenda Reidnauer
Just went in looking for Christmas deals...nice layout and displays.. acceptable bathroom open for public.. didn't have what I was looking for...but I'll return.
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January 2024 by Larry King
An overabundance of somebody wanting to help you.
