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March 2024 by Renata Patryn
Horrible service. 3 people walked out. Don’t expect to get what you came for. It’s only 4pm and they are out of stuff so scraping bottom of the barrel.
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March 2024 by Jexa Green
The customer service here isn't very good. I ordered two kids meals and they were out of chips. They refused to give me a bigger bag until I asked for it and at first they were going to charge me. The chips were not good and extra cheese did not get me any extra.Dietary restrictions: Peanut allergy
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March 2024 by Andrew Gable
Very disappointed - For the second time (out of three times we have tried to eat here) we were turned away because they were 'only taking online orders.' This means if we went out and sat in the car to order on the phone we could pick up our food......but if we stood in front of the same food bar....could not have our order made. This was 5:30 on a weekday....so not outside of 'peak hours.'
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March 2024 by Mitchell Williams
Half size burritos, missing ingredients. Consistently.
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March 2024 by Raymond Tilkens
Had a craving for Chipotle and went to the store, they had a sign that basically said "we don't know how to hire and retain employees and the ones we have don't want to work, so we only have meat and cheese, if you want lettuce, onions, and other things that actually require effort beyond cutting a bag open, we apologize for our bad management." So sad, will never, ever go back to the Chipotle in Johnson City TN.
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March 2024 by Tatum Gross
Came here for lunch only to find a list of things they don’t have, including chips, guacamole, tomato salsa, and basically every vegetable. They didn’t even have lettuce, the only vegetable on the line was corn. They were severely understaffed for a lunch hour (only 3 employees), and I felt bad for them. It wasn’t their fault, but there were just way too many customers there for that few employees. The outside trash can was gone, and the only trash can inside was full and about to overflow. Paid $30 for less than what I used to get for $20 at Moe’s before they closed. Will not be back.
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March 2024 by G
Very understaffed. Not to blame the employees. They are trying their best. So understaffed that they have a long list of ingredients of what they don’t have. Including chips. I only come here because they shut down the local moes. Which was 10x better and a better price.
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March 2024 by Brad Hill
The food has always been good, but my recent experience with service was mind boggling. Had a sign on the window “No Guacamole” so I didn’t order any. I get it if you’re out you’re out. However, when I was paying I saw guacamole on the “to go line”, and I asked if I could get two sides of guacamole. The employee said no, that’s only for on line orders. When did the online customer become more important than the in store customer? Customer service is a thing of the past.
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March 2024 by Jordan Bozarth
Went yesterday and the place was trashed, that should have been my first clue. But I thought maybe they had been super busy till right before I showed up. I ordered a bowl with double steak, black beans, Queso with other toppings. I was eating there, took 3 bites and trashed the whole bowl. It was cold and disgusting. There are going to get someone sick.
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March 2024 by G Money
Asked for extra rice and didn’t give extra rice or enough
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March 2024 by Ethan Hoffman
So good! Food and staff were amazing. Extra points for the handsome tattooed fella on grill wink wink.
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March 2024 by John Budd
First time eating at Chipotle’s and it will be the last time. The flour tortilla was like eating a rubber band, the food was cold and the place was a mess. Tables were dirty and there was food on the floor. Not what I was expecting from a nationally advertised restaurant claiming everything is fresh.
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March 2024 by Jessica Lawrence
The restaurant was filthy. Tables had not been cleaned, the garbage cans were over flowing, and 4 of the fountain drink options were "out of order"
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March 2024 by Ava Harrald
Rude employee. Asked if they had sweet tea was told yes tried to get some only had unsweetened. Was told just add sweet and low to the unsweetened. Got coke in bottle out of cooler and it was hot so ended up buying a bottle of water. They have plenty of sugar just no one willing to make sweet tea sad place to have to eat. You can see all the sugar in pic. Spent 40.00 and will not be back over employee laziness. And the host acted like it was ok that the other employee was rude. Receipt says her name is Alina
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March 2024 by Ambur Whorten
I decided to try Chipotle for the very first time ever tonight. I wanted to grab some food for tomorrow so that I didn't have to cook. First off, YUCK!!! WHY IS THIS PLACE SO DANG FILTHY???? It was horrific! From the time you walk in until you walk up to the counter where the food is at, this place is beyond nasty. I'm honestly afraid to even eat the food tomorrow.Secondly, why do people come here?? There is very little meat and condiments, especially condiments!! I could not even believe you don't get free chips with any meal! Barberitos is on the other side of town and they offer 10x more condiments along with amazing sauces. They give you free chips with your dine-in meal and a bag of chips with your take-out order. I ordered a burrito bowl that is basically all rice with very little meat. For a burrito bowl with basically rice and very little everything else, a small guacamole, and a small queso, it was $16! That is outrageous!The service was wonderful and the workers are so very kind, but the sticky drink area, ice in the floor, filthy everything, very little food for the cost, this place should be shut down!