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December 2023 by McClure Family
Got a hole in our tire while passing through from NC to Pigeon ForgeThis was the only shop open on a Sunday and they got us right in and 2 new tires put on in less than an hour since we had the kids with us!Tremendous service!
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December 2023 by Mason Lewis
Have dealt with Johnny multiple times and he has given me great customer service every time I’ve been in. Definitely recommend coming to him
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November 2023 by Carla Sams
I went down there a couple Saturdays ago because I've been hearing a noise for my wheel they didn't hear anything they took the wheels off said the brakes look good and everything looked good in the CV joint area and all this put the wheels back on drove it they heard it didn't put it back up and look at it again said I would have to replace my struts and replace my brakes when they told me there's nothing wrong with my brakes after hearing the noise they never put it back up and looked at it again I went somewhere today my caliper was loose missing some bolts and that's what the noise was they put some bolts in it and checked the other calipers and everything else looks good these guys are idiots they don't know what they're talking about. They think because you're a woman you're stupid and you don't know anything they're ripping people off whatever you do get a second opinion don't go there
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August 2023 by Carrie Medley
I was lied to about my car when I took it in for service. They tried to tell me that I fhit something to bend my caliper...after not feeling secure on the job they did on my breaks and rotors, I took it to another Firestone location. They checked it for me. They had to order several parts that were put in wrong or bent because they didn't know what they were doing in JC.
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August 2023 by Jimena Chavez
Love paying a “inspection” fee for them to essentially look at the job they’re doing. Won’t be back, don’t advise anyone without a strong enforcement of accountability to get anywhere near the building.
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August 2023 by Max Garbe
10/10 would recommend the $10 A/C check promo they've got going on--it's a steal.Unfortunately, their diagnosis led to them charging me an additional $100 to change a relay. The part cost $22, according to the guy up front, and the remainder was for the labor--labor that took 5 minutes (keep in mind the diagnostic was part of the $10 deal). After wising up via a quick Google search and learning I could get the same part for $10, I tried to cancel the relay installation to save a good $80-90, but, alas, it was so quick and easy my car was already in the parking lot and ready to go. They couldn't return the part so I had to pay up.Take advantage of the deal but be wary of Firestone trying to exploit you.Service: Air conditioning
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August 2023 by larry r.
I scheduled an appointment to get tires replaced on my 2002 ford ranger. About 90 minutes before the appointment one of their customer service representatives called me and told me they didn't have the tires I had selected from their website. She told me they had other tires but the price was at least $200 more than what I selected. I ask if another store in the area carried the tires and she said no. This looks like a bait and switch to me, which is a form of false advertising. I would not use Firestone for anything. Prices are too high, they take forever with your car and tell you you need stuff fixed when you don't. I have one star which I had to submit the review. I would've gave ZERO STARS!
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August 2023 by Michael Brandon Lane (Goosey)
Sleazy business practices.I recently took my work vehicle for some routine service. I had quite a bit done and my bill (or my company's bill) was rather high. The same day I picked my work truck up, i dropped off my personal truck for brake inspection and service.I was called and notified that the front two brakes were in need of quite a bit of work approaching $2000. After hearing this, I told the service rep that I just needed it in working condition because i don't really drive it that often. He then asked if it was a work vehicle also or personal. I told him it was my personal vehicle and with an element of surprise he stated that "oh - I can work with you then". The next price was about a 50% of the original quote for the same job.How sleazy is that?Firestone will be ripping your wallet out if your pocket if you send your work fleet there to be serviced so be careful!!I told him to button everything back up on the truck that I'd be taking it somewhere else. The parts for the new job can be found for about $300 and labor will not be $700.Not going back and i feel bad that I chose Firestone to service my company's vehicle.
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July 2023 by Lynn Snow
Great and fast service. The mechanic that worked on my vehicle was top notch with his thoroughness and attention to detail
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July 2023 by Sammy Azhderian
They don’t stand behind the work they performed. They took advantage of my son not having experience and the work they did needs to be done again by someone that will do it correctly. So sadService: Brakes
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July 2023 by Declan Sanders
Never going to bring business here again, as they tried to rip off my wife on a simple repair. Sad that this business has no integrity.
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July 2023 by William Sechrist
The people of Firestone have saved me several times. I feel like they are upfront and honest. When I make an appointment I'm seen at my appointed time. I've never been talked down to or had anything "man-splained" to me. I appreciate their professionalism and thoroughness.
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July 2023 by Shunbin Ning
The last time I use your awful services—I did an oil change upon appointment. It took 1 hour and 40 minutes. Moreover, 1. When I started the car I found they forgot to reset alert for maintenance; 2. When I drove 5 minutes away I realized they also forgot to change the reminder sticker. So I drove back, and I said I don’t know what you did for my car, did you also forget oil change? The manager said seriously: yes we forgot oil change as well with very bad attitude. I then said this is the last time I come here for services and he said “That’s Okay” with very bad attitude. Never felt or say sorry to me.
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July 2023 by Mark Mitchell
Here's the deal anyone that goes in Firestone at this location and isn't pleased it's because they can't be pleased anywhere Johnny and Vance are great as is Josh and all the mechanics in my opinion and I've worked on my own cars all my life and I'm 59 years old however people come in there expecting things done right then it doesn't work that way If you want your oil changed go to a lube shop If you want your car mechanically fixed go to FirestoneMark Mitchell
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May 2023 by Nikki Medley
Very friendly and done a wonderful job with my car, prices a little expensive but I believe in "you get what you pay for" and I am overly satisfied with the outcome of my visit and the performance of my car.
