About First Horizon Bank - Johnson City, TN - N Roan St
First Horizon Bank is a highly regarded financial institution, praised for its exceptional customer service and efficient banking experience. According to the reviews, the bank's staff is consistently friendly, helpful, and responsive, going above and beyond to assist customers with their banking needs. One customer, a first-time home buyer, had a particularly positive experience working with a lender named Bill. Bill is described as a "MACHINE" - available around the clock, prompt in his responses, and able to secure the best interest rate. He is credited with demystifying and streamlining the home-buying process, turning it into a "painless experience" for the customer. Other customers have also had positive experiences with the bank, noting that issues are quickly resolved by the staff, and that the drive-through service is particularly convenient. The bank is praised for its clear communication, fast service, and the fact that their staff is always available to answer questions. Overall, First Horizon Bank is portrayed as a customer-oriented institution that provides a consistently excellent banking experience, with friendly and efficient staff who go the extra mile to meet the needs of their clients.
I recently had an issue with a different branch and went to see Jackie Estep at this branch and she solved the issue efficiently. I appreciated her professionalism. She kept my business when I was ready to go elsewhere.
April 2026
Jeremy gave me great service, was very personable and carried on a great conversation. It is always nice to feel welcome during your banking experience!
July 2025
Jessica was amazing and such a doll in helping us with all our business needs. Thank you!