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April 2024 by Lilly Gilbert
Absolute worst business I’ve ever walked into. Horrible customer service. The guy treated us like we were stupid and laughed at us Infront of others. Horrible place. I’m never going again and I’ve told everyone I know to never go.
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April 2024 by Fernando Mejia
This place is out right embarrassing to say the least. I came here with my girlfriend to buy a suit for prom. I was looking around the store when a worker said “ im sorry do you have an appointment and I said no I do not” he then stated “im sorry you can go scan the logo and wait in line then” not even allowing me to get the items I had already had in mind to get. We waited 45 minutes!!! Before someone was ready. Then a couple walkes in and on the app it said “ your up next place: 1’st” and instead of the worker coming to us he went and attended the couple behind us that just walked in!!!!! We then said I’m sorry are we going to get any service. He then said “I’m sorry do you have an appointment and I said no but we are next up” we then asked him if he had any idea of when we will be taken care of since we have church and he said “ I’m sorry I can’t see into the future like you, you could be here till 9pm” we grabbed our things and walked out and bought a brand new suit at another location. If I could leave a negative review I would. The man that said this was a short bald rude man.
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April 2024 by Rebecca Ostrander
Absolutely the worst customer service!!!!! The older man there was a real peach! Likes to raise his voice to customers with no provocation!!!!!! I would highly suggest you shop somewhere else than with the pompous man here! By the way I was only in the store for 2 minutes or less and this is how I left there!
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April 2024 by Michael T
This store was the biggest joke i ever been in for men's clothing. The selection was poor even after being toldon the phone that they had a large selection.. The sales person a woman that waited on us who was wearing a mask totally ignored us by being on the phone waiting on other customers. My wife who's in a wheelchair was so upset.she left the store crying. Management better do something about the service or they should close the store
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April 2024 by Terry Phillips
Rude staff
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April 2024 by Judy Falzone
Grandson getting a tux for the prom.
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March 2024 by Dani Rapanos
We called and made an appointment to try and figure out what style Tux we wanted to use for our NYE wedding. We showed up and were not greeted in a timely manner. Once we finally caught someone’s attention they showed us a brochure of the different type tux’s that we already looked at online. I told the guy that we wanted to get a good idea of styles and he brought out a jacket for my fiancé to try on in the middle of the store. They told us it would be a fitting and a consultation and we felt it was nothing near that. We were excited to use Men’s Wearhouse as we used them before had had great experiences. We are now looking for a new option for tux rentals.
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February 2024 by Mark Hanlon
The place has issues with regards to customer service. Forgetting to place a purchased item in the bag at checkout, PRICELESS ! David left it out, then Kenneth Wood on the phone never offered an apology for the oversight. Chance saved the day provided great experience this morning. Hope this helps the folks get it fixed.
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February 2024 by Mike Scott
This morning I had the opportunity to go into the store and be fitted and coached by an amazing employee, Mr Chance did a phenomenal job, very respectful and helpful all though I decided to go with another route he definitely did an amazing job with everything. This store should feel fortunate to have him and if not I'd be happy to take him as an employee any day!
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January 2024 by Jennifer Heliste
If I could put negative stars, I absolutely would. This place is a complete joke. My husband went there to get measurements for a wedding he is in. He walks in, no one is there. There’s 3 people working. They tell him that he has to come back because they have a wedding party coming in. So he drives around for a while because he didn’t want to drive all the way home and back, and no one is there yet and they still refuse to take his measurements. He asked “so if I came in to buy a suit, you wouldn’t help me?” They respond, “yes, if you were buying a suit, we would take your measurements.” So they still refused to serve him when he came back because of their “policies”. Then they threatened to call the cops because my husband was mad that they wouldn’t take his measurements. Extremely rude and incompetent people! Your polices are stupid and considering we still have to pay to rent the suit, DO BETTER! You guys suck!!!
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January 2024 by Alex Khoury
Sales lady lied about the price , led me to believe one price so I vountinue to look for shirt and tie to match the suit then at the register she said oh no that’s not on sale . After spending hours trying to fit and complete the purchase . No apology at all . She deliberaly mislead me
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November 2023 by JK Liebgott
Great service and very knowledgeable staff. Makes renting mens formal wear a breeze.
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October 2023 by King daddy pops Chuck Cagle
Very poor customer service skills from the manager J I do not recommend Men’s Wearhouse or J the manager for nothing NOTHING!!! If you put a 2 x 4 board in the manager J ‘s Place it would have a better personality They totally dropped the ball and do not care they have a 3.7 star review And I totally understand why The shirt they gave me was totally wore out with yellow neck stains yellow stains under the armpits and wrinkly very wrinkly my suit did not match to different colors and the manager J was a total jerk about the whole situation no customer service skills whatsoever and why in the world does Men’s Wearhouse have him as the manager when somebody walks in the door and you’re the manager your outgoing you greet them you help them you multitask you wait on two or three people at the same time again a 2 x 4 board has a more personality than that manager never will I go back and never will I recommend and I will always try to steer people away from there just because my experience with the manager was very bad very very bad. He thinks he’s better than everybody else he thinks he’s doing you a favor and the way he talks no customer service skills. I am the general manager of a company that has 4900 five star reviews I know what it takes to achieve that accomplishment and I totally understand why mens wear house has 3.7 star reviews The store needs a total makeover on employees and definitely the gentleman that is the manager now
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October 2023 by Jessie C.
ABSOLUTELY WORST CUSTOMER SERVICE EVER! DO NOT GO HERE TO RENT A TUX!!!! This store needs to fire each employee there and start over with a new staff! I would never recommend this place to anyone under any circumstances!! I have dealt with other Men's Wearhouse locations and never had an issue and been completely satisfied. But, definitely a different situation in Johnson City, TN !!!!
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August 2023 by JTaylor
Came in today to schedule an appointment for a fitting for my son and I. Sean finished up with another client an squeezed us in. I haven't experienced customer service this good in years!! I will never go anywhere else from now on. We just couldn't be happier.
