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November 2023 by Annette Griegelis
This is the best bank I have ever dealt with Andrea is freaking awesome told care of my issues and I'm so thankful thank u Andrea
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October 2023 by Kenneth Christian
? Always best, even when bb&t, which is now part of Truist.
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September 2023 by Sean Cornett
I have no clue where these 1-star reviews are coming from. I've had nothing but excellent service from this location. I'm soon going to be opening another account with them and am excited to sit down and talk about options for a CD.
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May 2023 by Nurmyrat Sapayev
Banker Kimberly Westgate is one of the UNPROFESSIONAL bankers we have seen. She didn’t want to help client’s needs. Very poor service
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April 2023 by Mason Scoutt
Banker Kimberly Westgate is one of the UNPROFESSIONAL bankers we have seen. She didn’t want to help client’s needs. Very poor service
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January 2023 by Wendy Kaczmarek
Excellent customer service! Changed to this bank after being with our bank for over 20 years. Gaby was very friendly, helpful and efficient.
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July 2022 by Denise Anders
Going to have to find different bank. Worse service ever.Rude people. Went to deposit money in MY account. Had my debit card. Can't deposit money without my I. D.? WHAT. I'm adding money, not taking out.?? Said all banks require this now(LIAR). Called 4 other banks in Johnson City. They don't require. Gas is too high for stupid stuff.
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July 2022 by Tom A WHITEMAN
I got an accountAt BB&T 6 years agoWhen I Moved here from North Carolina Since truest took BB&T overThe service has been awfulVery unfriendlyNo attendance at the drive-thruYou go to call truestAnd you're on hold for so longThey don't seem to careAbout their customers BB&T was very friendly very knowledgeable and they always wanted to helpI will be looking for a new bank
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May 2022 by Jeremiah Jackson
Awful.. just awful… Bb&t went to the dumpster after trust took over. No tellers at drive thru just a screen, no one can bring money in for u to deposit in your account… no personal touch
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March 2022 by Deborah Salts
BB&T became Truist and not for the good. Truist does not care about the years you have been a customer. Your years of doing business means NOTHING. Be aware if you chose to open an account you might mean something when you are opening but that will be the last time. There is no customer service in this bank. Bad choice if you use this bank. A 1.4 rating tells it all. Pay attention.
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October 2021 by PYT
Holding a deposit that had cleared my bank the same day I opened new account for 10 days. Was Never informed by CSR that was standard practice for this Shady bank.Underhanded and Very Poor Business Practices and from the looks of other reviewers that's normal for this bank.
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September 2021 by Jon Bragg
Very shady dealings at this bank. Lots of mis-communication or no conversation at all.Merger will only make it worse.
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July 2021 by Tanya T
Holding a deposit that had cleared my bank the same day I opened new account for 10 days. Was Never informed by CSR that was standard practice for this Shady bank.Underhanded and Very Poor Business Practices and from the looks of other reviewers that's normal for this bank.
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June 2021 by James Davis
After the merge with BBT, I wake up every morning to new fees. They have stolen over $500 from me for nonexistent fees.
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June 2021 by Jennifer Williams
I have been sitting in drive thru, my transaction submitted, 10 minutes later still sitting here. Did I mention it is just to cash a check that exceeded atm machine, 15 minutes, still not completed. After being greeted the transaction took 21 minutes unacceptable.
