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April 2023 by J Allen
My brand new front wheel rim needed to be replaced under warranty. I selected The Bike Shop to do the job because (1) they had good reviews and (2) they are a Marin Bikes authorized dealer. This was not an easy job and required significant skill because the original tire, spokes, and hub needed to be switched over to a new replacement rim. Additionally, this was a tubeless setup. Travis was the mechanic that did the work and he did an excellent job as well as being personable and explaining the process to me. I have my own wheel truing stand and when I checked the completed wheel it was really good. Also, I got to know Travis and the shop through this process, and I was impressed. I will definitely be using them in the future.
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October 2022 by William Brackett
First off I want to say that I was in the market of a full faced helmet for my son and was going to try out different helmets at different shops to see which one he liked the most. The Bike Shop was the first shop we stopped at. Found my son a helmet he liked there and was going to purchase it and check another bicycle shop out for a helmet. Well I went off with one of the salesman and he was peaking my interest in some E-Bikes. As the salesman’s was talking to me, I heard my wife getting a little annoyed with someone at the register. Come to find out, my wife asked the guy behind the cashier what the return policy was. To sum it up his response was “who wants a used helmet, this is not a wal-mart. As the manger/owner I’d rather let it sit on the shelves than sell it to you”. We left without buying anything and went to another shop. Found another shop that truly cared about safety and the whole bike community. I bought me and my wife both E-Bikes, the whole family helmets, a bike rack and some other miscellaneous gear from that other shop. So thanks to the owner for being un-professional and being rude, my family found our go to shop.
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August 2022 by Mike Hoard
Extremely knowledgeable and friendly staff! Great bike shop to work with!!
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July 2022 by Nathanael Kraus
over charged me for three things on the receipt that we're not reflected on the items tags, and when i went to return the items were rude and messed up the return twice
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February 2022 by Jerry Spicer
I’m amazed at how rude these people are. Amazingly rude. Their loss. I was gonna buy 3 bikes for my kids and change the tire on my bike and they said no. Ok… found another shop that actually have a nicer disposition. And they will make a few hundreds bux from meRUDE
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January 2022 by Rc Flyer
Wish I could give them no Stars. Their costumer service is non existent and they seem to have absolutely no idea what they are doing in any sense. They sent me out of there with hydrologic brakes that don't work at all saying yeah that's fine it's normal wear...
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January 2022 by Yes Surr
Told me my bike was to old because they don't know what they are doing or looking at. My bike is a top of the line Santa Cruz and didn't even have the proper tools to work on it...for a simple bleeding of a hydrolic system...
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January 2022 by Tommy E.
I just recently decided to get back into road riding after major knee surgery. I went in explained my situation and the sells guy was very helpful. We decided an assist bike would be better for my situation. I feel in love with the Domane lt as soon as I saw it and was ready to just buy it. But he took the time to set it up and encouraged me to ride it for a bit to go over all my options. Both guys who helped me was very patient and helped me pick out all the gear I'd need and go over all the features of the bike and even mount my phone holder. One guy even stopped the work he was doing on a bike to help me pick out my gear and accessories. My experience couldn't of been better with this store from the moment I walked in till the moment I pulled away. Even in these crazy covid times of no one having stock the store seemed to have plenty of options. I'm a pretty loyal person and once I am treated right with a business I will never shop anywhere else. I will be a customer for life at this store. . I absolutely love this bike. If I had to think of a negative it would probably be that I got the lt and not the hp model. (Mo power is mo better ) Also the store was very clean and organized. Down town jc should be proud to have this place. Good job guys
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October 2021 by Jordan Echevarria
absolutely rude for no reason to me and my friends. owner hassled us for no reason. never been in here but for the first impression i’ll never go.
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June 2021 by Donnie Lynn
They need to provide lunch for waiting customers,
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January 2021 by John Bills
The Bike Shop has the best customer service that I have ever experienced at a bike shop! They have incredible bike mechanics, are very knowledgeable and willing to spend time sharing that knowledge, and will go out of the way to help their customers out (even when it is 5 minutes until closing time on Friday and the customer remembers that they need their SPD pedals that evening for an early morning ride the next day!). I cannot recommend the bike shop enough!
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January 2021 by Matt Buchanan
bought a bike from them and all was good till the chain came off due to improper setup. They blamed me, then I took it to another shop that sells the same brand and found out they did not set it up correctly. I would stay away from them and I will never go back in. I had to get the manufacture involved in the deal and it was not good. Great bike poor setup, I guess if your a long time rider and know what you are looking at then go ahead with them, but like me I am wanting to get in the sport and they just took advantage of me. So if you are new STAY AWAY from this shop.
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January 2021 by Pablo Picasso
I do not recommend this Bike Shop if you do not buy a bike that’s expensive they will discriminate you. The Mechanics there are rude & childish & take their anger out on your bike. I’m in the process of having my bike fix because the Mechanic damaged my bike. Worst Bike shop in the area I think the owner is mad mad cause he is FAT & hasn’t been laid in 10 years. DO NOT BUY BIKES FROM THIS SHOP WWJD.
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January 2021 by mark bryte
They are coutourious and efficient. They corectly found and fixed my bike and I feel their charge for service is justified.Thank you!
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December 2020 by Michael W.
Stopped in to ask about a bike conversion. The guy behind the counter was not helpful, when I ask if they sold Ebikes he said yes. Never offered to show me what he had or could order. Too bad for him, I have the money to spend, guess I will take my business to Knoxville. Plus, the place was a dump and the building looks deserted .
