Wallace Mitsubishi Johnson City is known for its exceptional customer service and a welcoming atmosphere. The staff, including Tori at the service desk, provides informative updates about vehicles and local recommendations, enhancing the overall experience. Customers appreciate the efficient service, whether for purchasing or maintenance, with many noting the pleasant environment while waiting, complete with fresh popcorn and coffee. The car buying experience is highlighted as top-notch, with ease in communication and quick processing times. Many customers have returned to purchase multiple vehicles, citing great prices and no need for haggling. The sales team is commended for their low-pressure approach, making transactions smooth and enjoyable. Quick service, such as same-day repairs without appointments, adds to the positive reputation. Overall, Wallace Mitsubishi Johnson City consistently receives high recommendations for its friendly service and knowledgeable staff, making it a preferred choice for both car purchases and maintenance.
Tori on the service desk was amazing she was always relaying information about my vehicle, was very informative about the area and local restaurants, and if she was busy the others were nice and would answer all my questions
December 2024
This is a Great location from purchase to services. They take such good care of their customers. I will always take my vehicle to Wallace Imports.
July 2024
Great staff... Make sure to get the price agreed on. Pay attention to the loan rate. I highly recommend this dealership.
