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December 2023 by Randy Dibb
Excellent care. Great DVM’s and techs. Very kind folks.
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October 2023 by Robert Sullivan (RJ Hi-Rail)
Friendly staff and very clean
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August 2022 by Shannon P.
We were patients with these folks for over five years, bringing no less than four adult dogs and five puppies to be seen. This clinic is quite expensive compared to our current vet (who is also great), but we were willing to pay for quality care. Over the years we've spent thousands of dollars here. We recently decided to switch vets because there is a serious customer service problem at this office. Most recently, we missed a single appointment (first and only time in five years) due to circumstances beyond our control. We called within one hour of the appointment to explain. The staff were incredibly rude to us. It's not uncommon to be placed on hold when calling, but this time they put us on hold so long we had to hang up and call back. They spoke as if we were serial appointment skippers and, worse, complete strangers. They didn't even ask about the circumstances. Very disappointed to have been treated this way after such a long relationship. These folks need to understand that they work in a service-oriented field, and there are too many choices available to tolerate being treated this way.
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July 2022 by Amanda Kate Tilson
Wonderful staff that actually care about their patients and family.
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June 2022 by Randy Ramsey
Such great care, professional, caring and wonderful docs and staff!!!! Love these guys
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April 2022 by Wendy Alexis
My cat broke his front leg and I had been turned away by 4 vets already, including the facility that I've had an account with for over a decade. I kinda get it, understaffed and too many Saturday emergencies. it is what it is. That was totally flipped around when I walked into Jonesborough Animal Hospital. I didn't have an appointment but I was actually shaking, afraid they'd turn me away too. But they didn't. The very kind receptionist went back to ask their vets if they could see my cat with no notice and they said yes. I sat down and cried tears of relief, cause I didn't know where else to go at that point. within 5 minutes of sitting in the waiting room, we were called back. The staff and the vet were so gentle and kind to my cat, commenting on how good of a cat he is the whole time ( to be fair, he's a really great cat). The visit, vaccine updates, pain medicine, and X-rays ended up costing about 1/5 of the price I anticipated all together. We were out of there withing 1.5 hours. I decided while I was there that THIS is our new vet for good. I was never treated as an inconvenience or a problem, even though I didn't have an appointment and we had never been there. I half expected for everyone to be annoyed with our emergency. everyone was so kind. This will be where we go (with an appointment) from now on. I'm 100% satisfied with how my cat and I were treated from the moment we walked through the door and I can't thank the staff enough for being the only place to say "yes" during our emergency.
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March 2022 by CJ176 ..
We called to make an appointment for our two year old dog after he had an attack of pancreatitis and our original vet treated him, sent him home with some meds and told us he's fine. We followed their treatment plan to the letter. A few days later, our dog was writhing around in pain, vomiting, and couldn't eat. When my wife called Jonesborough Animal Hospital looking for someone (anyone) to help us, they told us they'd get our dog's records from the first vet and would call the next day in reference to an appointment. Mind you, my wife was sobbing as she talked to the receptionist about all this. Our daughters were also in tears. Well, the next day came, and we got no call. None. So again in desperation, my wife called them. It wasn't until then that we were told there's nothing more that could be done other than what the original vet did. Hey, thanks so much for telling us that so promptly while our dog was suffering and my wife and kids were crying their eyes out! My wife then asked if we could please just talk to the vet when he or she had time for ONE question. She told them we'd pay them for their time. We didn't even tell the receptionist what we wanted to ask the vet. All we wanted to know, in a generic sense was if a dog in the same condition could possibly pull through this or in these cases dogs could never expect to get better. A few hours later, we got a call back-from the receptionist-telling us that because the vet had never treated our dog before, he or she couldn't talk to us about his case. Really?? The vet didn't even have the courtesy to call us directly to tell us that. And again-we were desperate for some general information to help us discern what to do. Just to review: They tell us we won't get an appointment because there's nothing else they can do, and then refuse to even talk to us generically because they haven't treated our dog before.....??? Huh??? How cold and uncaring can they possibly be? Where is their compassion and empathy?? Where?? I will say we had to bring our older dog to them two years ago to be put down and they were good to us. In fact, I wanted to use them as our primary clinic for this dog I'm writing about, but my wife couldn't bring herself to go back where we had to put our previous dog down. He was 12 years old and was the love of our lives in our family, so it was incredibly hard to go back there. We were willing to with this situation because we were desperate. This last interaction with them showed a stunning lack of professionalism and yeah, I'll say it again-a lack of compassion. I don't know if they've had some kind of turnover there or what since we dealt with them two years ago, but I could never in good conscience recommend them. Horrible, horrible experience.
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October 2021 by Michael Heath Blankenship
Took such good care of. our Ruby Mae whom we recently lost. The will continue to care for all of our pets. Jonesborough Animal Hospital is the absolute best! They care for our Fur babies and care for us, when we lost Ruby Mae! We love you Jonesborough Animal Hospital!
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September 2021 by Rachel Fisher
one of the best animal hospitals I have ever been two. amazing staff and caring people
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July 2021 by Clay Shepherd
Awesome place to take your pets to the vet. This the only one we use for all of ours 6 cats and 5 dogs. They are polite professional and do an exceptional job.
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June 2021 by Lpn J.
I've always gotten great service. I have 3 dogs and 2 cats who have been shown nothing but love when brought in for regular check-ups or worked for sickness or injury.
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June 2021 by trey fraser
Great place.
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May 2021 by Missy C.
Outstanding service! I wouldn't take my dogs anywhere else. I've never had a bad experience. Each time I've taken my dogs they have been outstanding.
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January 2021 by Jeri Shoun
I have found our new Veterinarian! Pearl's pups and I appreciate them so much!! Thank you!
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December 2020 by Holly Malone
We have been bringing our four-legged loved ones here since 2013. Across nearly 8 years time our pets have received consistent, quality care. The team of individuals who work at this establishment are truly top-notch. Not only do they have a passion for the work they do but they work incredibly long, hard hours and must deal with difficult, overprotective, and grief stricken pet parents on a daily basis. The way in which this team treats members of the community is honestly a rarity in today's world. Everyone, from the vets to the front line staff, is truly amazing. I can't imagine taking my furry babies anywhere else. I hope they know how much they are appreciated. Even in the midst of a global pandemic, the quality of services we receive remains consistent.