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December 2023 by Brosi
I waited in line just to be walked away from. Very disrespectful elderly man would not help me with my package that was already boxed and ready to go, just needed a label he had the audacity to ask me if I could write and then walked away and started a new task leaving his coworker with a huge line.To add on to that he did not even offer me a pen or a label to write on. No wonder this place has a 3-star rating.
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September 2023 by Perpetually Optimistic
Really the best post office around that I've been too, great knowledgeable crew that are always professional , effecient and kind.
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August 2023 by Allie M
Not busy today but can’t answer the phone
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July 2023 by Casey Gardner
David, Rachel and all of the people who service the counter are so kind and helpful!
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June 2023 by David Michel
They are always very friendly and helpful.
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May 2023 by Baylee Stahler
Ordered a funko pop and expected it to be delivered a couple days from now. I ended up receiving it yesterday, which was fine. What was awful was the delivery driver shoved a box inside of the mail box (forcefully) knowing that it couldn’t fit. This pop was worth $75, now worth $0 because of the pure disrespect towards people’s belongings. The box felt as if it was glued to the mail box. The funko pop was literally flattened like a pancake. He spent more time forcing the box into the mailbox than he would’ve spent driving up the driveway. Pure laziness and incompetence. To top it all, contacted customer service to file a claim, they are looking into it and said everyone in the house would have no mail or packages delivered while they are investigating. Well, the delivery driver is now trying to deliver another funko pop and will probably destroy it too after I was reassured that no mail would be coming to my house due to the destruction of property.
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December 2022 by Princess Kyla G & son Rayden
Making a phone call is ridiculous!!! I just wanted to locate a piece of mail not a package... And not deal with an automated system.
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December 2022 by Janice Browning
These are the most nicest people.
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November 2022 by Carol Starr
Window service is quick. David was working today and he was very efficient, pleasant with the kids and patient with me not knowing what forms to fill out. The parking lot is one way in and then another way out. There is an "old flag" drop in the parking lot, which is really a nice thing to have. They do have mailing supplies and a selection of cards in the lobby if you need to send off a package or birthday card!
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October 2022 by Jeanne G'Fellers
There are nice people working here. That's for certain, but their refusal to deliver any package of weight when the USPS guidelines are 70 lbs is ridiculous. I am disabled and had to go to the Jonesborough P.O. to pick up three packages that were under weight, two by sixteen pounds each and the third by 45 lbs. What the heck? And they said one, a twin bed frame of 23 lbs, wouldn't fit in my mailbox. Well, duh. Our drive is flat and paved. Again, what the heck?
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October 2021 by Adam Maurer
I'm sure there are nice people that work here and I love our little town.There is great service if you are getting a letter or magazine to your mailbox, absolutely sub-par if you are getting a package that weighs over 30 lbs.USPS will gladly take the package business, but will NOT deliver it to your home, you must go to the post office to pick up your parcel. This has happened twice to my family within a 3 month time frame. My home and driveway are on level land and paved so that is not the issue. It is either an issue of space or the fact that delivery drivers do not wish to lift the load. This office also ignores requests for additional attempts at delivery.The local office needs to figure this out. The job is to deliver the mail, not send out a notice to come pick it up. Find a way to finish the job as assigned.
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April 2021 by Rachel Hudson
Thank you so much to the employees here for helping me when I was a confused train wreck. They handled my ineptitude with kindness, even though I was creating extra work for them. I cannot say how much I appreciate their grace and understanding in a world that often lacks both!
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January 2021 by Anon User
Filled out a mail transfer form last month, everything was filled out and correct. When I handed it to the woman, I specifically asked her if there was any reason it might not go through because I had done one last year in a different city and never saw my mail. She assured me everything would be fine. Sure enough, I once again lost everything I bought from aliexpress. It has been an entire month, nothing has shown up and tracking shows delivered, to the old address I’m assuming. Just like last time. That is a lot of money that I’m once again throwing down the toilet because for some reason the change of address requests are 100% useless and never seem to work!!! So, so very disappointed. Especially when I really tried to be sure this time and was basically rushed out the door !!
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December 2020 by Brian Moody
I have dealt with the fine folks at Jonesborough post office for decades. They have the finest group of professionals that always are polite and efficient. They treat you like family and they all seem to enjoy their work. We need more businesses in our area with the personal care and efficiency that this organization exemplifies.
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November 2020 by Heather Carcano
I've had several times when I needed to track down a package, and the staff at Jonesborough always goes above and beyond to help me out. By fast, it is the best experience I've had with a post office.
