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March 2024 by mackenzie driver
After a car accident 5 hours away from home and a horrible experience at enterprise I was taken here and if it wasn’t for Al I don’t know what I would have done! He was my saving grace and my family and I will forever be grateful for him! He was so caring and so helpful.
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March 2024 by Austin Hess
My work paid for a rental at this location, the first vehicle the window cracked due to a rock on the interstate. I was led on to believe they had me scheduled with Safelite for a replacement drove two hours to get here and they didn't schedule it. So I asked for another vehicle due to the crack being excess and my work wanting me in something different. (My work paid for the repair) they gave me a car that the customer service person literally started throwing my things into. I get to the red light guess what another crack in a separate car this time not my fault. I let the specialist know he proceeds to bless me out and was extremely rude and told me I was a liar. So I called the fleet company who handles our rentals and the bluefield VA location got it all squared away with a guess what perfect vehicle with no damage and also said they were notorious at the Kingsport location for poor service. I will never again rent from this location and my work is probably not either.
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February 2024 by Maurice Butler
Al and Greg always give the best service. They treat me like family. That’s why Hertz of Kingsport is my go to place to rent a vehicle. I highly recommend them.
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February 2024 by Larry Hilton
Great place to rent a car
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February 2024 by Jennifer Hawkins
I love Al and he co worker they are so amazing and friendly they always are they when I need them for a car I will always use them for car rental they are like family to me
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January 2024 by Mark Wagner
Pros: Friendly staff, good followup communication, convenient location, adjacent parking for personal vehicle, good price (with my corporate discount code).Cons: No after-hours key dropbox, car was dinged up a little more than I expected, left important business receipts in console but no call-back after I left phone message inquiry.
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November 2023 by tori keirsey
Worst experience I’ve ever had renting a car. I will never use this location again.
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October 2023 by Brian Carruth
The pickup was fantastic. Alan is a superb rep with amazing customer service skills. Greg. Greg however woke up on the wrong side of the bed. During our journey we were hit by another car. Hertz said to continue to drive the vehicle if possible and return on original date. Greg acted like I was not supposed to be returning a car, even though my return time was for 7:30AM. He then refused to take all of the necessary a paperwork to file a claim. Greg was not patient. We have travel insurance and he refused to take it. Like absolutely refused even though it is a valid insurance. I could go on and on about how rude he was and how he acted like he knew everything about Hertz. But when we called the company they told us he was doing it completely wrong.
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October 2023 by Kaylan Ricker
We recently rented a car for a short trip. Both gentlemen that we spoke to were very kind and courteous and patient. There were no additional fees other than what we had been quoted online. The price was very affordable and we received a 2023 vehicle with excellent gas mileage making our trip even cheaper than we originally planned. We will use Hertz again for future rentals.
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October 2023 by Jeff Holmes
Was told that I could deliver the car to the Deluth Airport. Took it there and was told that the closest place to take it back was over 2 hours away. Even made the comment that to make sure the car was full of gas with the extra driving. Had to also drive a class 8 truck that far out of the way.
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October 2023 by Kurt Lichtenstein
Friendly, but has disreputable billing.While Hertz has a great reputation as a nationwide company, this branch does business with GSP Transportation to handle some of the billing, which is a sub-standard company.GSP has many 1-star reviews with stories of late charges filed months after a rental, and I had a very similar experience when renting from the Kingsport Hertz office. I was told at the time of rental that any toll charges would be forwarded to my card. I was told by the Kingsport Hertz office, 5 months later, facing 50 dollars in late fees and a 15 dollars "Admin Fee" from GSP, that I should "never drive a rental on a toll road". That's great advice /sarcasm.
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October 2023 by Darren Teague
Didn't get the exact vehicle we wanted. Actually got a much nicer vehicle than expected. Personnel were extremely nice and helpful.
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September 2023 by Victoria Hutchins
Hertz rentals was very great people that work at the kingsport store they was very helpful to me when I noticed my insurance doesn't cover a rental the helped me get the rental I needed it was very clean and if you do what you suppose to and clean it and fill it up tha greatly appreciate that I will definitely be back next year to rent again
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August 2023 by Princess_ Nay
Al & Greg we’re both friendly & efficient when I picked up and dropped my rental off! Would def recommend!
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August 2023 by Henry Funkhouser
Great car with good gas mileage and expert helper at the desk to make an easy transaction to help with the necessary trip
