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February 2024 by zoe
I went into Kay's to look at a few Nightmare Before Christmas rings I've been interested in. The staff was super friendly, and El and Ashley helped me with price checking. Another employee, Ashton, helped sign me up for their email list to look out for new arrivals in the Nightmare collection and I'm looking forward to seeing what else comes in! Their customer service was beyond helpful, plenty of hospitality and they were able to tell me about all of the different lab-created pieces available!
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February 2024 by logan absher
I went to kays on black Friday and got a 7 or 8k necklace for half price and I went in yesterday to pay it off and gave the person the remaining of my balance she counted it 4 times. I get a call 5 hours later talking about her their drawer is short and I owe 500 more. She tried to tell me she could see on the camera the difference and all this and I was the only cash transaction and alot more but the main manager called me today and told me I was clear and I was clearSounds like the woman knew I wasn't backing down and put it back how else you short 500 then have it ?
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February 2024 by MacKenzie Burton
Extremely nice staff, but I have had my rings in and out of the shop for 2 months now and they still aren’t finished with them. I’m extremely disappointed because they told me my rings would be overnighted to me but never were after I received a email confirmation saying they were in store. Everytime I get my ring back for some reason the white gold starts chipping and I have it send it back. I wouldn’t buy a piece from Kay’s again. Not only are you going to waste your money on something that will always be in a shop “getting fixed” but you will waste your gas money because the store can’t communicate correctly.
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January 2024 by Rhonda Couch
Ashley Fields worked with us for hours helping me find the right rings she was so patient and kind . I highly recommend asking for her.Thank you , Ashley you’re the best!
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January 2024 by Varanda Akens
The store in The Kingsport Mall FAR EXCEEDS ANY OTHER location I have ever visited and given a lot of my business to.
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December 2023 by Lucas Free
The staff at this store were extremely helpful and accommodating! I was buying an engagement ring for my girlfriend and I had no idea where to start, but the friendly staff at Kay helped me every step of the way to create the perfect ring. Shout out to Ashley and Jen for excellent customer service!
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December 2023 by Sheila Blair
My husband and I went into Kay's for a bi - annual inspection of my rings. We were just browsing when a Levian emerald diamond ring caught my eye. We had to see it. The store manager Ashley was knowledgeable and friendly and so were her staff. We have found several Beautiful items in this store and it's so convenient. Thank you Ashley and staff for making our experience memorable. ❤️
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December 2023 by Laura Lewis
I went to Kay’s to purchase a ring, and Jen was absolutely amazing! My experience couldn’t have been better!
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October 2023 by Ashton Light
When my grandmother passed away I inherited the first ring my papaw had given her. I took it to Kay Jeweler's in the Fort Henry mall to have it cleaned and inspected because the ring was over 50 years old. All the ladies were so nice and let me know that one of the prongs were loose and the diamond could fall out if it were to get snagged on something. I had them send it off to their design and service center and they did an amazing job! This 50 plus year old ring looks brand new!
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October 2023 by Paul Carter
amazing customer service def will be back
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September 2023 by Zach Ferrell
Ashley was amazing and help us pick the perfect wedding band!!!
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August 2023 by Jean Hall
Wendy did a wonderful professional job explaining exactly what I needed to know. She also was very pleasant, friendly and showed interest with my concerns.
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August 2023 by Shane Mountain
Mercedes and Wendy are awesome! They are very helpful and knowledgeable.
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July 2023 by Kristopher Hazen
Lyn and Mercedes are fantastic and so helpful. Every time I need to get a repair, inspection, or to purchase a new piece of jewelry this is where I come. Been shopping with them since 2010
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July 2023 by Chris Poirier
I had the pleasure of working with Lynn!! Very helpful, very knowledgeable!!! If you’re not here buying your in the wrong place ?
