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January 2024 by Aidan Alvarez
If I could give zero stars I would this store is absolutely awful and I want the world to know about it dont bother going in take my word for it and shop elsewhere the store is filthy and the people that work here are rude and obnoxious not to mention they are always trying to scam their customers telling you things are free but in all reality charge you for it they add insurance to devices even when you tell them not too just so they can make more on there commission honestly so pathetic they do not honor returns even tho it's clearly stated on the receipt and if they do the return they refuse to give you your money back unless it's returned the same day but they don't tell you that why would they right . This store is absolutely awful and should be shut down just absolutely garbage all ways around shop literally anywhere else don't take my word for it just look at all the other reviews on how bad this company is ,actually so sad that they are aloud to be such scum on earth I promise you they do not care about their customers just there commission
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January 2024 by MKL GRN
Check out my review on Google reviews for Metro PCS on Market Street Johnston City TN. Too much to rewrite. Personally what happened to me now I Don't trust Johnathan at all. Only trust Rebecca to help with something wrong with your phone. If Rebecca is not there go to Kingsport Metro PCS. Emilie is Great in Kingsport just like Rebecca in Johnson City. Those 2 will take their time and fix your phone. Johnathan will only want to sell you a new phone that you shouldn't need.
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December 2023 by Kelly Artsy Birdlady
Too busy 4pm...helpful staff.
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November 2023 by yolexys figueroa
AWFUL SERVICE PROVIDED BY STAFF...BOUGHT THEIR NEW HOME INTERNET SERVICE AND HAD TO GO BACK 4 TIMES BECAUSE THEIR EQUIPMENT WOULDN'T WORK... I BEGGED THEM TO PLEASE PROVIDE ME WITH A NEW EQUIPMENT AND THEY REFUSED TO...THEY WOULDN'T GIVE ME MY MONEY BACK EITHER... THEY WOULDN'T TAKE RESPONSIBILITY FOR THEIR DAMAGED EQUIPMENT...I LOST A LOT OF MONEY DURING THIS SITUATION BEING THAT I WORK FROM HOME AND WAS WITHOUT INTERNER FOR OVER 2 WEEKS...AND NO ONE ANSWERED FOR IT....THE STAFF AT THIS LOCATION IS REALLY, REALLY BAD AND VERY UNPROFESSIONAL....THEY HAD NO MANAGER ONSITE...BAD EXPERIENCE...DONT RECOMMEND THIS LOCATION FOR NOTHING !!!!
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October 2023 by William Maynor
I would not recommend going they will charge you for stuff you don't need and when you take it back they will now return it I would not even give them 1 star but had to put something up
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September 2023 by Rain Tee
The 2 ladies that work at this location is awesome they always fix my phone when I can't it's like they are magic lol
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September 2023 by Dean Cordle (ChaXe)
Hard to get an answer at any Metro store and when you do they usuall aren't very helpful. I'm just saying.
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September 2023 by Josef Plavick
The young lady, helped with my issue faster than anyone previously had (just cannot remember her name)
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May 2023 by Chris Lyons
Went by the store Saturday around 6 or so, hours say on Google and on the Metro website say they are open until 8 and according to Google the hours had been updated by the owner 5 days prior. Drove almost 30 minutes to switch from my current provider and buy a phone and setup new service. Go to the store and all the lights were on like they were open yet the door was locked and no one ever came to let me in. Called several times and waited in the parking lot for almost 30 minutes thinking they may have just been in the restroom, but no one ever came and unlocked the door or answered the phone. Pretty bad experience already and I'm not even a customer yet.
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May 2023 by Candy Dean
Worst customer service ever no help whatsoever employee was nasty and unclean unprofessional store was dirty still waiting on the store manager to call me for 2 weeks still hasn't called to resolve my issue
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February 2023 by joannie Hilliard
My sister says it's a good phone company
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December 2022 by Pentastar Headquarters
Made the move to Metro from Cricket across the street due to poor customer service probably the best communications decision ever having 4 lines plus home internet
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November 2022 by micaela batch
The knowledge of the people in the store is excellent!! The store is very clean and accessible to see what is available.
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August 2022 by Amanda Anderson
They made sure I left with everything I needed and wanted for the lowest price..thanks guys
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May 2022 by Walter Obrian
The staff wouldn't help me,had no knowledge of the phones and were just generally rude No thank you
