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January 2024 by Chloe Clay
Best, 5g network
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December 2023 by Joy Paynter
Location is not there anymore. Google please update as permanently closed... thanks
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November 2022 by notenoughgigawatts
Andrew was patient and super helpful. Saved me from a huge headache when setting up a new phone.
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May 2022 by Sam ASHWORTH
Metro by t mobile is the best phone service I have ever had,10/10 will be back. The manager there sam was very helpful "after our awful service at the east stone drive metro"he helped me and my wife with 3 new phones and it was super fast and affordable by far the best phone store experience I have ever had. I WILL BE GOING TO THAT STORE FROM NOW ON!!!
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May 2022 by Walter Obrian
Metro by t mobile is the best phone service I have ever had,10/10 will be back. The manager there sam was very helpful "after our awful service at the east stone drive metro"he helped me and my wife with 3 new phones and it was super fast and affordable by far the best phone store experience I have ever had. I WILL BE GOING TO THAT STORE FROM NOW ON!!!
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November 2021 by Brandi Culotta
If I could give zero stars, I would. Completely ridiculous.. HORRIBLE service. I purchased a phone from Metro and ported my number in from Verizon, I got a relatively cheap phone so I wasn't expecting lightning speed but I at least need it to not freeze up every 5 minutes. So I went back to Metro the VERY NEXT DAY with my receipt and everything that came with the phone. The phone was brand new and in the same condition when I brought it back. All I wanted was to exchange the phone for something a little better, even the same brand of phone was fine if it had a faster processing system. I was told that I could not exchange my phone at all, I called customer care when in the store and they have told me REPEATEDLY that as long as it has not been 14 days I can exchange the phone but the store would not do it. Also my number transfer was done incorrectly and my number was stuck in between Verizon and Metro, I had to call Metro and cancel the port request and now I have now service on the new phone at all. I doubt I can even get my money back, A WASTE OF MY FREAKING TIME.
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August 2021 by Tasha White
I was there for an hour. The guy helping me had to call 2 separate people for help and still got nowhere. All i needed help with, was to upgrade to a new phone i purchased on ebay. Its a Metro PC phone. The guy told me I had to buy a new sim card and I would have to get a new phone # too. Then after all that he said the new phone I purchased was on another account and I could not use it at all until it was removed. I left so mad because thats not what I wanted to hear. So, I called Metro PC at 611 and they let me use my old sim card and transfered everything while I was on the phone. I did not have any of the issues I had at the store. Plus, for being a reliable customer the fee's were waved. I will never return to this store EVER again.
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May 2021 by Student Account
This location is absolutely the best there is in Kingsport! Don’t go to the other ones, go to this one beside dollar tree and Walmart! Best experience ever!
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May 2021 by md hobbs sr
I was never at T mobile at this location. I got a hair cut at smart cuts
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March 2021 by Ginger Rowlett
They're wonderful at the Kingsport Store, I always feel like a person. I'm not technology person at all, but they always are very helpful.
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March 2021 by Aryanna Dykes
Went to this store after failing to get any help from the East Stone Drive location. My phone wouldn't connect even though it was unlocked and the phone was compatible. Instead of trying to help us, the guy at East Stone Drive sent us away, saying there was nothing he could do. We decided to try the West Stone Drive location, hoping it was just him not knowing what he was doing, as we didn't want to send ANOTHER phone back. We decided to go to the West Stone Drive location and was helped by Samaria. She went above and beyond to help with our situation, wonderful with her customer service, and knowledgeable about our issue. Samaria got everything worked out and I'm now using the new phone! While she was very helpful and attentive to her customers, I personally believe there should be more staff there during busy times to keep everything running smoothly, and keep customers from being unnecessarily rude to the staff.
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March 2021 by Bumblebee Shimmelfinney
Samaria was very helpful. She answered all my questions and helped me pick out the phone that best suited me. She was very kind and sweet.
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January 2021 by Jordan Randy Kitzmiller
The best cellular service i have had by far!!! I have had numerous carriers over the past few years and none come close to the customer service i receive threw Metro PCS. I deal with the branch on West stone drive in Kingsport Tn and the manager there ( Rocky Woodard) has always made my experience a good one. He is up to date on all the latest technology and prompt with service. I couldn't ask for anything more!! 5 stars!
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January 2021 by Gary Dockery
My wife and I went into the west stone drive store and Rocky helped us decided to decide which tablet to purchase. Rocky gave us outstanding service and product knowledge. He represented quality in the decision
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January 2021 by Amy Sexton
The manager there is totally the best he helped me.so much I would gladly send anyone there and will definitely be back
