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January 2024 by Ed Neiman
Service was great. But they don't have it they will get it
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December 2023 by Clyde “Ray” Rice
Ok place
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November 2023 by MJ Y
POOR CUSTOMER SERVICEI went there to support Napa, as I own a Napa store myself in another state. My equipment that I was using had a mechanical failure, so to Napa I go.I had two out of the three part number I needed.The gentleman that was working the counter was not, let's say a knowledgeable counter person, the part I needed he said was not in the computer, I ask him to get a paper catalog and search that way, he looked at me dumb founded.I threw out some numbers that I could recall, but they were not accurate for the part I needed. I asked him if he could go to the shelve and pull a few to see if we could get a match. I informed him that I own a Napa store.He responded to me that he was not wasting his time doing that!!! I didn't know what to say, I myself and my employees at my store always try to help the customer out over and beyond.I purchased what I had and left, as I drove away I was very upset that I was treated this way, a Napa store owner.I decided to go back and return the items, a woman working the counter apologized for his actions. She felt embarrassed by how he treated me as she elaborated.I will be making contact with GPC explaining to them how a fellow Napa owner was treated by another store.I come to Kingsport quite often, I will never patronize this store again, I will travel to another location to get my Napa parts.
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September 2023 by David Hartsock
I live getting my auto parts needs from NAPA, not only around since I was a child and my father and grandfather used NAPA, their prices are comparable to to discount auto parts stores and they are locally owned.
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September 2023 by Brenda Grizzly (Olive oil)
The staff are not friendly and don't like the location
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June 2023 by Jimie U
Kind helpful staff thanks guys!
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May 2023 by Jim U
Kind helpful staff thanks guys!
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May 2023 by Jonathan Kennedy
Great selection of products. Giving 4 star because there were at least 3 employees standing around talking while 2 were trying to help the 4 customers in the store.
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May 2023 by Bon Salyers
Every time I went here they've had what I've needed.
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April 2023 by Miranda
Kim was really helpful. I will be going back.
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April 2023 by Dannie Flanary
Great people good prices
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February 2023 by Henry Smith
We have gas powered golf carts here at the KOA. The carry parts in stock for them. Something you can’t get most places. Has saved us money from having to send them for repair which is very expensive plus the loss of time. They are in use daily for our maintenance department and are necessary for our business. Thank you very much.
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February 2023 by Thomas - Tommy Wilt
Having issues. From out of town. Folks were fantastic. Very helpful and courteous.
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August 2022 by John Smith
I'm tired of the rudeness and incompetence at this location. Sadly you have spoken for NAPA as a whole so I'll take my ~$800/ month elsewhere.
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February 2022 by Cynthia Cleek
The staff was very friendly and helpful and I found all kind of great stuff that I needed and not just car parts. It was perfect. Thanks to all the employees!!!
