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November 2023 by Tn G.
We have been good customers for several years and spent lots of money in this store from buying fish, food, supplies, and a 90 gallon tank. This store has gone downhill since Katelyn and Layla have left. Our last experience is our last experience there. We purchased reticulated hillstream loaches which were $20 each. They all died within the warranty time. We received a store credit to replace the 3 fish. We called many, many times to the point I'm sure we drove the employees crazy. We also came in and checked many times to see if they had received any. They never received any to our knowledge. I asked Tracy if they received reticulated or just the regular hillstream loaches during the 6 months after. She never would say yes or no so I'm going to say no that no they did not. She would only say that they are hard to get. Well, that's not our problem. In that case, you should extend the warranty until you get those in. So our warranty expired after 6 months. We questioned this to Tracy as we were told by several employees that you can only replace the fish with the same type. Tracy starts talking over me on the phone and also did my husband the same way in the store. She then says well you can get any kind of fish with the warranty. It doesn't have to be the same ones. I guess she changed the policy to fit her narrative. Her employees didn't know this as one walked off during Tracy and my husband's conversation at the store because he knew he was one that had told us this also. So needless to say after being yelled at in the store and on the phone that she has lost good customers over $60. We were nice to her but she has terrible customer service. Needless to say, we will not be back. ***If you want excellent quality and selection of fish, supplies, ect, go to Aquatic Marine in Knoxville. It's only an hour and a half away. It's well worth the drive, it's reasonably priced, and I promise you will thank me later. They will help you safely pack the fish for the ride home. You won't be looking at the same guppies and Molly's that Pet Cove has every time you go. They have a HUGE variety of fish.***
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November 2023 by Michael H.
sent my wife to get a 30 gram frozen rat pup, she was told the didnt carry them, the would give her the closest the had. She was never shown what it was, got home it was a 10g mouse. For a store that sells snakes, the need to learn alot more.
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October 2023 by Sean Knight
Great environment, friendly staff I was Happy just wish they had saltwater but in the end I got what I needed I will be going back in the future.
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September 2023 by La'Shant'e G.
This place is just awesome! It's been a long time since I've walked in a pet store and it smells clean and fresh. I'm sure it's probably due to this being a new location for this company, but it was really nice to walk in and see organization and perfect use of floor space! The animals are well taken from what I could see. My son loved meeting Frank the Fish ! There are a great bit of snakes and tarantulas if you are about that life. There were some nice geckos and even a bearded dragon! All in all, I really hope we really enjoyed our visit to Pet Cove and hope they are able to maintain their clean and well organized environment for the animals and the customers!
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August 2023 by Steve L
Always friendly, helpful service. They take care of their animals. Do recommend.
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July 2023 by Elonna Broberg
Employees are friendly and can answer any of your questions. I have bought a lot of different fish from here. Large feather fin catfish, upsidedown catfish, and electric yellow cichlid, ton more. Great place to get off the beat selection.
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July 2023 by Jonathan
Wonderful store! Employees James and Donnie were very friendly and have a good amount of experience! It has a wonderful atmosphere, and fairly good prices! Me and my father had a great time there, and I plan on getting live feeder mice from there from now on!
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July 2023 by summer jackson
I love pet cove. Have such a great experience every time I go in there.Staff is always so helpful. Great selection of fish to.
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July 2023 by Matt Cowie
I bought a large $21 angelfish black not even 10 hours. It was dead when I went to go exchange it for another one and they had one dead in the tank at the store so I asked just to get my money back because I wasn’t comfortable taking another fish home And they said I could have store credit, but I can only buy fish with the store credit. I will not be going back to this place.
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May 2023 by D.M Reliable Bookkeeping
Great a store. Nice selection of fish and the staff is very knowledgeable. Looking forward to seeing their new larger store soon!
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April 2023 by Taylor Jones
I love Pet Cove for their selection of fish and knowledgeable staff! I have scarcely found another business who can tell the difference between male and female platys. I've never received a fish with ick or any other illness from here which is greatly appreciated. I cannot say the same about other pet stores in the area. Even if I'm not in the market for anything I like to stop by and see what this place has! I'm totally stoked for the new building to open !!
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April 2023 by Heidi T
Have lots of fish to pick from and a decent number of critters to pick from. Friendly staff. Fair prices.
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March 2023 by Richard Reed
We recently bought a gecko there and had a good experience. James was especially knowledgeable and professional! Thank you.
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March 2023 by Terri Townes
Went to this place for the first time today and I am very very excited to have came acrossed it this will be the place that I get all of my aquarium supplies and fish from now on forward
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February 2023 by Lexi Perry
Best fish selection around. Take care of their animals and give a great experience. They’re moving into a bigger building soon and getting a wider selection of animals!
