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April 2022 by Cindy J.
BUYER BEWARE!!!!! This Home Depot fails to provide itemized receipts on Anderson Window purchases!!!!!! They have deceitful window purchases practices by failing to provide this even when asked. They lie that they can not tell you how much each window costs or that they have no idea how to calculate the cost of the total amount!!!!! DO NOT TRUST THIS DECEIPTFUL business practice!!! Also they gloss over the warranty telling you that they will send it but they really don't want you to read it!!!!! Just about every other windiw store has a better warranty ..... that's"s why!!!! If you ever have a problem with the warranty you will run into an issue.....the need for an itemized receipt and they FAIL to be transparent and to provide one e ever even after going to the corporate level!!!! That person who sold me the windows is a big liar when he says he can't tell me how the bill was calculated!!!!! What a snake!!!!
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September 2021 by Troy G.
Home owners Beware!!Home Depot Promise (Don't believe it!!) From there website..Should you decide a professional installation from a licensed contractor is the way to go, rest assured knowing The Home Depot stands behind all installation work to make sure the project is completed on time the right way. All independent contractors carry the appropriate licenses and insurance for their areas and undergo thorough screening and background checks before they become a contractor affiliated with The Home Depot.We stand behind their work and provide at minimum a one-year service warranty on all installations. When we choose a specialty or general contractor for your installation, you're in good hands.So sit back and enjoy the process. You'll like seeing the progress made during the installation and revel in the finished product all the while knowing that The Home Depot is there to make sure you get a great installation experience and are a happy customer.So here's my story.I requested a privacy fence installation quote from Home Depot in Kingsport TN back in the end of April 2021. A salesman for Brookview Renovations (Chris Elliott) contacted me and was very responsive with me in getting the quote out to me once he reviewed the property. I discussed with the Chris Elliot on a installation date in Mid June, (6 weeks out) so I could be onsite for the installation. He said it shouldn't an issue. Once the contract was signed and the payment went thru to Home Depot, Everything went quiet. I live in Michigan and took time off from work to be there for the installation of the privacy fence at my second home in Mid June as discussed. I called and left messages with no response, I contacted the manager at the Home Depot store and it turned out that the materials were delayed till mid July (Not Home Depots fault). But no one from BROOKVIEW RENOVATION returned my calls about the materials being delayed so it was a wasted trip down. By mid July the installer from BROOKVIEW RENOVATION called me with 48 hours notice that they had the materials and were scheduling the installation date in 2 days (I was unable to make it since I was already scheduled to work during the installation days). Since I couldn't get the time off from work, I tried to work with the installer via phone calls and text messages. In the end They ended up installing the privacy fencing in a HOA sanitary sewer easement area of the property. The fence installation is clearly in the protected area. I had already supplied Chris Elliot (Salesman) with the approved HOA plan and the sent the installer a copy of the property land survey that clearly showed the protected area). The privacy fence is approximately a 1.5 ft off the property line (Stakes were still in property corners from the survey). The protected easement is 7.5 feet. The plan I gave them was already approved by my HOA so there was no reason to change it. Since they changed the layout they didn't install all the fencing Roughly 9 ft less at a cost of $40.00 a foot. I have reached out to the contractor multiple times with no response. I have talked to the Home Depot store manager and it seems the store is very hands off with the installation process so you are on your own to deal with the contractor they provide you with. Hopefully this will help others who are looking to have a installation job done. I strongly suggest not using the Home Depot for your installation job.I also called Corporate and all they would do is forward my call to the local store that I purchased the job thru.The fence itself is beautiful. To bad the Installers business is so terrible to deal with. I only wanted the job done right! - Troy G.
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December 2019 by Steven Suggitt
Good place to buy items for your home and the stuff you need to fix things in your home
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December 2019 by Heather Morris
Very helpful.
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December 2017 by Ashley Cooper
I love this store everything you need under one roof KEVIN at the pro desk is awsome
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December 2016 by Renee Myers
Our bathrooms have been remodeled with Home Depot products! Quality Quality Quality TOP NOTCH!