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March 2024 by Brenda Henrikson
I love going here. Friendly staff and always appreciate the business. My whole family now goes here.
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January 2024 by Alicia Briere
Not sure of the girls name but has been there since holidays and my hair is not cut right not happy looks like a mess. Everytime I go it's the same girl. Want different person to see it.
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December 2023 by Mari Baldwin
The stylist was very aggressive when cutting shampooing ect, I came in with hair down below my bra strap. Asked for it to be cut below my shoulders with layers, a shampoo and straightened. After butchering my hair she was persistent thay my curls were so beautiful... thay I shouldn't straighten it. NOW I know why!!! I'll now have to cut even more off my air to fix her mistake. Yall are just letting this woman screw people's hair up knowing it's not an easy fix. Even more gross she knew it was messed up which is why she kept talking me into not straightening. You can imagine my horror when I got home and straightened my hair. I don't know who gave her a cosmetology license but it's a mistake. She shouldn't cut a barbie dolls hair. Now let's go way someone 40-60 more dollars to fix the mess.
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December 2023 by Callie Begley
Lexi did a wonderful job. I will definitely be going back!
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December 2023 by Amanda Hill
Zero stars for Crystal Knowles. I asked for my roughly 18-inch hair to be cut to my shoulders, and from top of my ears and below be shaved, the top to be long enough to put it in a bun. All sides are cut to short, barely going to the top of my neck. The back wasn't shaved properly. She left it uneven. I feel as though I look like Mr. O'Hara from the lorax movie with my ugly Bob cut I never asked for.. she didn't ask me to look at it or offer any comments. She didn't even offer to show me the back or underneath. Will never be going back to her. Honestly, after looking at the rest of the reviews, a whole 3.7 is horrible for business. I'm not going back to this place. I definitely don't recommend it.
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September 2023 by Valerie Belt
I love going there on Stone Drive. Trinity is great, in my opinion!
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August 2023 by Kari Rudy
Let's just say I cried the whole way home ?.I went in today at 10am the lady cut my hair super super short my bangs in the middle of my forehead and her responses why can't glue it back. I'm like but my hair ? I'm 6 weeks pregnant and I don't need this. I am already feeling sick and now my hair I look like a boy. She didn't care at all.Why would you ruin a pregnant person's hair my whole bangs are completely in the middle of my forehead I told her I don't want them that short I want it near my nose she cut it all the way up to my forehead and she didn't care at all while I can't glue it back on well obviously you can't.I have to live like this I have to go to work like this. I'm so upset about this it's pretty much she put a bowl on my head, I took pictures and my husband was in the car he said how did the hairdresser who did she even passed the board at cosmetology school ? she had dark hair and she was short. It looked like she was working alone that day. 08-17-23 at 10am. Not happy. I will never come back.Like I said who does this to a pregnant female hair ??. Thanks a lot for NOTHING and making me feel so ugly l. I am already feeling sick.Service: Haircut
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July 2023 by Steven
I came in today for a beard trim and to get my head shaved lexy did a great job very friendly crew was as well I'll be back thanks guys
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June 2023 by Kara Booher
Booked an appointment days in advance for the weekend at 1 for my toddler to get her hair trimmed up… arrive and we’re told they’re behind and to come back in 20-30 mins. Get back and still have to wait another 10. The lady was less than patient with my little girl during her haircut and was getting frustrated with her….she’s barely 3. She’s not going to respond well and cooperate with you and your attitude when you’re being short with her and fussing at her because she’s scared and isn’t being still enough for you. Staff needs to learn patience with young children. Paid $29 for a TRIM and I could’ve done better with my kitchen shears at home. When did a kids cut become almost $30?! Thanks for making my little girl feel about an inch big and like she was an inconvenience in your day. Won’t be back.Service: Haircut
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May 2023 by Christy Blair
The girl that cut my moms hair butchered it and when my 77 yr old mom told her to stop she got the manager over there. The manager stuck her finger in my 77 year old mothers face and told her she wasn’t gonna do that to her girls. I think that place needs new help and management. Assaulting elderly people is not cool
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May 2023 by Donna Richardson
this was the worst hair cut I ever has in my life, i'm in tears hereService: Haircut
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April 2023 by Julia W.
Had two different experiences at the salon. Both with Lexi. The first one was about a month ago, the hairstylist butchered my bangs, even though I specifically said, "leave them long, only take tips off." I'm still waiting for an apology and for the bangs to grow long. The second experience was this past weekend, I had an 11 o'clock appointment with the same stylist, yes, my mistake. I was hoping for her to redeem herself. I walk in there on time if not minutes early and she tells me immediately that there's a 45 minute wait because she had three walk-ins and walk-ins are a priority. She said that many times. She did not apologize. She did not give me a courtesy call before hand. In fact, she acted like it was all my fault. Not once did she apologize or try to fix things. So much for Customer service. She clearly didn't feel my time was as important as hers. I had taken the time to reserve my spot with an appt, was a return customer but I was not a priority, and it was made very clear to me multiple times. Again, no apology or attempt to make things, right. She emphatically confirmed " that is our policy". I am now going to Lloyds, downtown Kingsport, they are amazing!!
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March 2023 by Samantha Blood
I have been in to see Crystal Knowles multiple times for cuts. She takes her time, is very kind and considerate.. and I leave with EXACTLY what I asked for and better! It’s very obvious that she loves what she does and always goes above and beyond! Thank you so much Crystal!
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March 2023 by ok noproblem
I got there when they opened and two people was in front of me. The lady took my information and phone number. She told me it will be a 30 minute wait. I waited over an hour never got a phone call nor did I ever get one that day. Very unprofessional.
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March 2023 by kevin covington
Set up an appointment the night before for my wife to get a perm they never showed up for the appointment . We waited for over 2 hours, and no one showed up! The manager was unapologetic about the entire situation I stress do not set up anything with this establishment