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December 2023 by Anthony A.
I really wanted to leave them a good review but can't. Doc fee"s are ridiculous, Gap insurance included in my loan and didn't want, now it's a battle to drop it because finance dept. less than honest . Won't buy from them again and recommend anybody to just buy online, carmax etc ....no nonsense fees . Going to trade out of vehicle soon and do that myself just to be rid of bad experience.
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May 2023 by Clark S.
I was driving through Tennessee during a thunderstorm and my Toyota rav4 hydroplaned on the freeway. It was the scariest sht ever and I literally almost died. Something was off with my car after that so I drove to the closest toyota which was this one. The service people were very friendly, helpful, and understanding and they did a thorough inspection and fixed the issue (my exhaust pipe was hanging from the engine) for free. I am really grateful for their help. No offense but this town is in the middle of nowhere and there is nothing here so I would've been sick if i was stuck here any longer
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February 2023 by D O.
I have visited the dealership twice. Both times (service) has been wonderful. Fast and great communication.
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May 2022 by Teri C.
I've have always felt that Toyota of Kingsport as a top notch business. I have bought more than on vehicle there and until this week would have looked there first when buying another. How ever, now I will think twice before stepping foot on their lot again. My daughter has a 2016 Camry that she did not purchase from Toyota of Kingsport. When her tire sensor light came on I directed her to Toyota of Kingsport to have it looked at and get me a price estimate for the repair. I went with her to schedule an appointment but to our surprise the serviceman stated he could have one of the guys take a quick look at it now. I had an appointment and could not stay with her. I advise her to call me and let me know what they said and what the cost would be to fix it. Within 15 minutes my daughter texts and states the cost would be $170 plus tax to fix the sensor but they were charging her $85 to simply look at the car!!! I can understand a small fee to check the car, $25-$35 for maybe 20 minutes of "work", but not $85!!!! And at no time, not once, did the serviceman say a word about a fee period!! Had it been communicated prior to looking at the car it would have been our choice. My daughter did not have the $85 with her at the time. Luckily her boyfriend was with her and able to cover the charge. Not only will Toyota of Kingsport NOT be fixing her car, they will no longer receive any business from myself or my family. And just for the record, there is another auto dealership just down the street that I have purchased 6 vehicles from in the last 6 years. I have never had to pay a diagnostic fee. Ever!!
