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November 2023 by John Jackal
Besides the bad attitudes and horrible customer service they're also running a gas scam, by charging customers even after returning with the same amount of gas the vehicle originally had, take a lot of pictures and don't trust anything they say. Fraudsters work here.
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October 2023 by Juliet Patti
All of the ladies that helped us over the course of a three day move from our uboxes, to renting 2 uhauls, were wonderful!
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April 2023 by Jim Duquette
Wow ,,, I have never met more rude people at a counter in my entire life ,,, I walked inside and found no one around I walk around the side of the building smell pot and find 3 employees puffing away,,; the came inside and overcharged me for gas on my rental truck ,,, I went 13 miles total added 15 dollars worth of gas in the truck and they still charged me for 4 gallons of gas that would mean I got 2.5 miles per gallon over 15 miles ,,, my card for access continually didn’t work and they caught an attitude about having to help me ,,,, I would recommend staying far away from this place much better options all around the Kingsport area ,,, I guess they don’t do drug test to hire at U-Haul
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April 2023 by Keith
Went to exchange a propane tank. No one there knew how to ring up an exchange so after calling another store to figure out and 25 minutes later still no exchange. So I left! Poor service.
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March 2023 by Kimberly Thomason (BooToYou71)
Well set up and organized. Very clean and neat. Easily accessible. Great people. Very knowledgeable and friendly. Felt like I was a valued customer. Easy process from setting up to getting our unit. Very very pleased. Even though we may be homeless till we can find a place I know our stuff is safe and taken care of. This was a hard process for us but the lady made it simple and painless. Bless her. Such a nice place. Such great employees and professional. Thank You guys and gals.
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March 2023 by Sherry Shaffer
I bought 6 wardrobe boxes from UHaul. Both of the Laydown Wardrobe Boxes were damaged when I got them out to use them.
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December 2022 by Hallie Hull
if we could give 0 stars we would. we paid our monthly payment-came to our unit and there was a lock from management from not paying the rent (??) logical. we are current on payment and we are still locked out of the unit. (paid two weeks ago and the lock is still on? makes sense.) service was less than helpful. cannot get our stuff out fast enough to find a better unit. go literally ANYWHERE else but here.update-they gave a new reason why we were locked out-because we didn't slide the bolt (??) fully incompetent service here.
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November 2022 by Montana Eldridge
Don't recommend. Better off going to budget! To get a bed from rac to Lynn garden they charged $100. Said it was only going to be $35 for the little 10ft truck and we'd get the rest of our money back if we made it back by 8pm. Made it back by 730pm, one employee brushed my husband off completely, but one tried to hear him out, the employee that brushed us off did the same to her coworker. The GM was hunting and when asked for proof of what proof she said they had she sent a photo of a printed paper then ignored my husband.
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October 2022 by C J
This Uhaul location was the only one in the area that had a 15ft truck. This was our first time renting this size truck, and Leslie was the friendly Rep who helped familiarize us with our rental and had us on our way in no time! Great customer service!!
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October 2022 by M********82
I ask for a knewer truck, when I got it I had to put a zip tie and screw on the body kit,it was flapping out 3,4 foot going down the road, very unsatisfied with U-Haul, don't go there, Penske is better and with the same price.
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September 2022 by Google user
Found this place online as it was the closest indoor climate controlled storage facility near me. We were promptly taken care of upon arrival. This place is huge, it's inside the old K-Mart building. The units are nice and clean and there were plenty of carts to use to transport our items to the unit.
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August 2022 by Taylor Wright
Found this place online as it was the closest indoor climate controlled storage facility near me. We were promptly taken care of upon arrival. This place is huge, it's inside the old K-Mart building. The units are nice and clean and there were plenty of carts to use to transport our items to the unit.
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July 2022 by Jessica Light
When I tell you that the customer service here is terrible I mean it. KELLY BROCK has such a bad attitude. My mother wasn't understanding something that she was explaining and then she snapped on her saying "I have already explained 4 times" rolling her eyes and huffing and puffing. We were 1 min after closing at this point. I said I realize that yal trying to leave bc of closing but it's your job to be polite and make sure she understands. Then she was glaring at me like a crazy person lol. The other lady that was in there was nice she even gave us a donated box for our TV..
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June 2022 by Bart Simpson
DO NOT SHOP HERE! PSA BAD DECISIONCalled ahead of time to schedule a trailer to haul a mower on. 6x12. The dude never bothered to mention the entrance to the 6 foot wide trailer was reduced to 4 foot 9. No I’m not joking.Their customer service is horrible. Their knowledge of towing is horrible.Then they refused to rent me a car trailer because I was going to haul a John Deere with it. Which weighs 1000 pounds. Way less than a standard car. ..... So I waisted a 30 mile trip with gas at 4$ a gallon all because of their incompetence. This place sucks. I will not return there ever again. If u need a uhaul. Do yourself a favor. Go anywhere else.
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June 2022 by J. S.
Got a 5x10 storage here. It’s a great facility and I had no issues with customer service. The lady who helped me was extremely nice and took the time to answer my questions.
