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January 2024 by Casey Bowman
Was on the way to move into college for my freshman year, we were using a rental vehicle and ran out of gas on an interstate. I was supposed to be there by 1 to move in to my dorm. Called AAA with my membership and it's been over an hour and they still haven't arrived. The system when calling and speaking to the bot is horrible, doesn't give you time to answer the questions it asks and is so slow. Now I am going to be late for my first day of college and am stranded on an interstate getting honked at by oncoming traffic. Have called them once before in the past and waited two hours and they never arrived so we had to get a friend to come down. Considering canceling my membership, this is ridiculous.
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November 2023 by Laura B.
Helpful friendly ,good customer service- really nice place on the inside too!
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September 2023 by MrCharly3k
AAA will take no responsibility for random towing services they call, that damage your vehicle. They will waste your time pretending they are investigating and hope you give up calling them. Poor customer service and unprofessional Service Monitors. Will never use AAA again.
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September 2023 by Tom Patty
Very disappointed with AAA! Left me stranded on august 23rd. One the hottest evenings of summer. My truck refused to start at dentist so I did roadside on my app. At around 5pm. Multiple recordings saying delays. After a 6 mile walk in the extreme heat home I called another wrecker service to pick up my truck and bring it home. At 1145 that night I canceled the roadside. Without so much as a text or call from dispatch in 6 hours. Very unsatisfied customer.
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August 2023 by John T
After a tire went flat on my Envoy I called AAA for a tow . When the driver arrived he said that since it was a flat , I would have to call AAA for a flat tire repair because “ I don’t fix flats” I called AAA To re -establish a claim for a flat tire change , it took 4 hours to get another driver out to fix my tire . I was on the highway in 100 degree weather for 4 hours ! I made several more CALLS to AAA only to re-assured that there was NOTHING that they could do ! Eventually I called the wrecker service myself and the lady dispatcher said that AAA told the company to make the service call at 19:00 which was 3 hours in the future . What crap service from AAA . 25 years with AAA AND this is the service that we received . When the provider showed up they were apologetic and efficient and concerned. We are rethinking our memberShip .
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July 2023 by Misty Armstrong
1/12 I tried the link provided to ask for a flat tire, said only tow available, at 5pm. Seeing as it was 1220 we called in. They cancelled the tow and set it up for just an air fill - extremely rude representative. Link said 1236 for service. At 1240, link updates to 12NaN. Waited awhile, link updated to 145PM. At 150 called for update, found out it was canceled at 120PM. Scheduled again, said 106PM. Called at 126, was told there were nothing scheduled on my account. Extremely upset about the 2 canceled waits. I cannot imagine renewing my membership, or recommending AAA in the future. Your services have fallen to an unacceptable level.
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July 2023 by Timothy Spence
I recently had the pleasure of visiting AAA to explore my insurance options for Tennessee, and my experience was nothing short of excellent. From the moment I walked up to the door, I was greeted with warm hospitality as an employee kindly opened the door for me, setting the stage for what turned out to be a fantastic encounter.Upon entering, I was introduced to Greg, who quickly proved to be an invaluable resource in navigating my insurance needs. Greg's friendly demeanor and genuine willingness to assist immediately put me at ease. He took the time to patiently listen to my requirements and preferences, ensuring that he understood my unique situation.One aspect that truly stood out during my visit was Greg's extensive knowledge of insurance options specific to Tennessee. His expertise shone through as he guided me through various coverage plans, explaining the nuances and benefits of each one. Not only did he provide detailed information, but he also tailored his explanations to match my level of understanding, making the complex insurance jargon more accessible.What impressed me even more was Greg's genuine care for my overall experience. In addition to addressing my insurance needs, he went above and beyond by taking the time to showcase key spots in Knoxville and answering all my questions about the area. This unexpected gesture not only demonstrated his commitment to customer satisfaction but also highlighted his deep familiarity with the local community.Overall, my visit to AAA was a truly positive one, thanks to the exceptional service provided by Greg. His friendly nature, professionalism, and comprehensive knowledge made the insurance process seamless and enjoyable. I left AAA feeling confident in my insurance choices and armed with valuable insights about Knoxville.If you're in search of outstanding insurance service accompanied by a personal touch, I wholeheartedly recommend visiting AAA and asking for Greg. I'm certain that, like me, you'll find the experience rewarding and leave with peace of mind knowing that your insurance needs are in capable hands.
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July 2023 by Robert Easterwood
I obtained my International Driver's Permit here. Very professional and prompt
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February 2023 by Shawn Wilmoth
Great place to get your international drivers license. Friendly staff.
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November 2022 by Nan Scott
AAA is my all time best investment! Always courteous and professional. My most recent experience involved a battery charge and tow to mechanic. All accomplished in a manner that was excellent and stress reducing! FIVE STARS!
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November 2022 by Carol Nix
Let me add yet one more “They left me stranded.” Only it was a family member. I think the woman she was in contact with was bothered that she called her back after a long time of not hearing from her. They can help her out tomorrow, was the final answer. Wow.
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August 2022 by Yvonne Horton
It took from 2 am until 7 am for someone to arrive while I was stranded. This is unacceptable service. I called back 4 times. It seems to me that another facility should have been called earlier. Every time I called, I was told it would be an hour. So terribly unhappy. The first facility should be removed from AAA providers!!
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August 2022 by Richard Dobbs
DON’T DO IT!! AAA will leave you stranded at the side of the road in blistering heat and lie to you about your tow, which will never arrive. My wife and I just suffered a horrendous experience in rural TN in which she was almost hospitalized. If you are considering AAA and drive anywhere that is not a city, just DONT!
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June 2022 by Becky Crowe
Well I call them at 8:00 p.m. and it was 11:55 p.m. and they never showed up.and I had to pay someone else $85.00 and I have AAA and couldn't use them because they wouldn't show up.
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May 2022 by Matthew Imberi
I've been a member for ovetc10 years. This particular time I needed a tow in Gatlinburg TN. They were unable to locate a tow truck. After 2 days I gave up on them
